Most hoteliers use AI daily, but guest experience still needs a human touch
Mews survey of 500+ global properties finds AI now involved in 11 of 19 common hotel tasks, yet 59% of hoteliers want check-in to remain human-led.
Supplier News
RobosizeME Introduces VIP Guest Recognition Automation for Hotels Using OPERA Cloud
RobosizeME's new VIP Guest Recognition Suite integrates with OPERA Cloud via OHIP to automate identification, classification, and service instructions for high-value guests across hotel departments.
Stayntouch to Feature Award-Winning Cloud PMS, AI-Powered Guest Messaging at HITEC 2026
Stayntouch will demonstrate its award-winning cloud PMS and AI messaging tool that automates 95% of guest requests at HITEC 2026 in San Antonio.
Frontline Performance Group (FPG) Launches Checkmax With AI Insights To Maximize F&B Profits
FPG's CheckMax uses AI coaching and e-learning to train hotel restaurant servers in suggestive selling, targeting 5–15% revenue-per-guest increases with integrations for Oracle Micros, Toast, and Square.
Optimizing Hotel Staffing with Workforce Management Platforms
The article explains how workforce management platforms help hotels implement McKinsey's three staffing innovations: standardized metrics, role redesign, and job networks across properties.
How GCSTIMES Thinks About Greener Hotel Choices During Business Travel
GCSTIMES outlines its internal sustainable business travel guidelines, encouraging employees to prioritize GSTC-aligned certifications like Green Key and LEED, and to adopt eco-conscious habits during stays.
Caribbean Tourism Enters a New Strategic Phase as Latin American Demand Surges and Premium Travel Reshapes the Region
CHTA-Amadeus report shows overseas demand grew just 1% as the region shifts focus to Latin American markets and premium travelers to drive higher-value growth.
Properties in Diverse Hospitality Segments Achieve Measurable Business Gains Deploying Agilysys Technology Solutions
Customer case studies from Inspire 2026 conference show properties achieving 50% maintenance efficiency gains, 25% faster kiosk transactions, and record booking revenue.
Simplify Workforce Management with Housekeeping Hotel Software
Software automates housekeeping task assignments, provides real-time progress tracking, and includes compliance tools for labor management.
RakYim Siam Hotel’s Major Transformation in Bangkok Powered by Shiji’s Integrated Tech Stack
The Bangkok property, formerly Maitria Mode Sukhumvit 15, deployed Shiji's cloud-based PMS, POS, and reputation tools to support its relaunch as a Thai lifestyle hotel.
From Ideas to Action: How GCSTIMES Approaches Lower-Carbon Business Travel
GCSTIMES shares its internal travel guide that prioritizes necessity evaluation, rail over air transport, and direct flights with SAF-supporting airlines.
TTI Technologies Announces Juanita Andrade as Vice President of Sales
Juanita Andrade replaces retiring VP Tim Doxzon to lead sales strategy and client engagement for the hospitality technology company.
Hapi and Actabl Launch The Future of Hotel Data Survey to Benchmark Industry Readiness for AI, Real-Time Insights, and Smarter Operations
The research initiative will explore data access barriers, AI readiness, and operational challenges across hotel departments to inform a 2026 industry report.
Historic Portsmouth mansion launches as a fully autonomous boutique apartment-hotel powered by Mews
The 38-unit property operates without front desk staff using Mews' platform for contactless check-in and integrated operations.
AvantStay Expands South Florida Presence with Nexo Residences
The 254-unit Nexo Residences will open in Q3 2026 featuring integrated coworking spaces and resort-style amenities designed for hybrid professionals.
Actabl Earns U.S. Patent for Hotel Data Normalization as AI Raises the Stakes on Data Reliability
Actabl received a U.S. patent for technology that standardizes hotel data from different systems, addressing inconsistencies that create reporting delays and undermine AI analytics.
How to Choose Eco-Certified Hotels When Traveling
The guide explains how to identify genuinely sustainable hotels beyond marketing claims by checking recognized certifications, reading operational details, and reviewing guest experiences.
TrustYou Presents Excellence Award to Electra Hotel Athens at HSMAI Europe Commercial Strategy Forum
The Athens hotel achieved a 93.4/100 TrustYou Score based on 1,175 reviews across 50+ platforms, ranking first in the Greek capital.
GratifID Debuts TIPMO at HITEC 2026 as Digital Tipping Tops Hotels’ Tech Wishlist
GratifID's NFC-powered platform promises direct-to-worker payments and real-time insights, with 82% of hoteliers viewing digital tipping as high-impact innovation.
Agentic Hospitality’s Brad Brewer to Speak to HSMAI Hawaii Members on ‘Winning Bookings in the Age of AI’
Brewer will discuss how AI is reshaping hotel discovery and booking behavior, covering practical strategies for direct revenue optimization.