Iconic Swiss hotel relies on OPERA Cloud automation and connectivity
Whether it's 1870 or 2022, hospitality always has been about enhancing service to meet guests' needs.
Case Studies
M3's Boutique Accounting Services Assist North Star Lodging Management in Back-Office Procedures
North Star Lodging Management (NSL) is both a ground-up developer and first-rate operator focused primarily within the hospitality sector. Headquartered in Pittsburgh, PA, NSL has completed a number of custom, ground-up hotel developments across the Eastern United States since its inception in 2015 and currently manages a portfolio of four hotels throughout Pennsylvania, North Carolina, and Florida. Since 2017, NSL has utilized M3's Accounting Core, Document Imaging, PMS Mapping, and Professional Services. In addition to using M3's software and services, NSL also leverages M3's industry partners, including Paymerang, since 2021, and HotStats, since 2022.
Lindner Hotels taps OPERA Cloud’s simplicity and automation to grow revenue, work happy
Provide security. Be modern. Evolve for the future. Like most hoteliers installing new property management technology, Lindner Hotels had a checklist of criteria for the cloud PMS that needed to be met. But one requirement that may not have been as obvious as the others was especially important in today's marketplace: Make our employees happy.
Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud
Sometimes, opportunities emerge during the unlikeliest of circumstances.With strict travel restrictions in Norway, our property – the Solstrand Hotel – was shut down for a good portion of 2021.
Paymerang's AP Automation relieves NorthPointe Hospitality of arduous manual processes
NorthPointe Hospitality Management oversees numerous hotels and properties in the Southeast region. When manual AP processes became too overwhelming, they sought out ways to create better efficiencies in their payables process. Their old-fashioned AP process was cumbersome with team members cutting checks physically, following up on vendor payment inquiries, and tracking down unprocessed payments. By focusing on these monotonous tasks, it was diverting their team away from focusing on guest facing initiatives.
M3 Aids GF Hotels & Resorts in Exponential Growth
Scalability is often a daunting task that few hotel management companies succeed in, as many factors play into the success of balancing a large hotel portfolio. Recent world-wide events have resulted in large-scale change within the hospitality industry.
How Hyatt Powers an Innovative Digital Guest Experience with Real-Time Data
Hyatt is a leading global hospitality company guided by its purpose: to care for people so they can be their best. Hyatt counts more than 1,150 hotels and all-inclusive properties in 71 countries across six continents in its portfolio. Digital transformation has always been at the forefront for Hyatt. And when the COVID-19 pandemic hit, Hyatt leaders knew it was time to double down on Hyatt's purpose of care. This included increased focus on digital engagement, digital adoption, and the speed of data for quicker decision-making.
From 4 min to 45 sec - How Welcome Break Hotels automated its check-in process
GuestStay, Guestlines' contact free checkin/out solution has transformed the guest arrival and departure procedure for Welcome Break Hotels. Within one month, automation of what was a highly manual process has meant 95% of guests now check in online. This has not only improved service levels for guests, but without the lengthy queues at front desk, staff are free to focus on more productive tasks.
Aparium’s Revamped Focus On Conversion Rates Drives Success
Since its inception, Chicago-based Aparium Hotel Group has set itself apart as a new kind of hotel brand—one that allows itself to venture off the beaten path, both geographically and philosophically. The hotel management company counts 10 independent and boutique properties in its portfolio, including Clayton Members Club & Hotel in Denver, Crossroads Hotel in Kansas City, and the Detroit Foundation Hotel, to name a few. Remarkably, the company opened five hotels during the COVID-19 pandemic.
Keeping Your Brand Promise To Every Guest, Day In and Out
As a guest walking into a hotel property for the first time, there is always a rush of anticipation, and without a doubt, of expectation too. Whether entering a five-star property or checking into a rental property, it is likely your guests have already imagined what type of service and facilities they will encounter. Most of the time, the bar is set high, regardless of the budget or time invested in searching for a property that is just right for their needs. In addition to this, if a guest is a repeat customer, brand loyalty also comes into play, laying out further expectations in a guest's mind who is looking for a similar experience to a previous stay.
Dart Marina Hotel digitise guest journey with Guestline's systems
A peaceful hotel, exclusive to residents, on the banks of the River Dart, Dartmouth. Classic and proudly independent, Dart Marina is a stylish, well-equipped hotel with 49 bedrooms, first class facilities including a bar and restaurant and chic styling throughout. A selection of self-catering riverside apartments and one of the best yacht harbours in the west country complete the mix.