Still Think Wooden Key Cards Are Just for Show? Here’s the Reality
GCSTIMES testing shows wooden key cards meet ISO standards with 100,000+ read/write cycles and resistance to bending, chemicals, and environmental conditions.
Technology
AI in Hotel Accounting: Separating Table Stakes from the Next Wave
The article separates proven AI capabilities like AP automation from emerging tools like natural-language queries, helping finance teams evaluate vendor claims.
By Chip Fritsch, Chief Operating Office, HIA
Booking.com warns customers after reservation data breach
The incident exposed booking details, personal contact information, and guest notes but did not compromise payment data.
Hospitality tech drew over $1 billion in the last year, with PMS and AI-led platforms capturing biggest share
Seven PMS companies captured $408M of the total, with Mews leading at $300M as investors back platforms that centralize hotel operations and data.
The Selective [Human Service] Hotel: Reframing Hospitality in the Age of Artificial Intelligence
Academic framework proposes concentrating human staff in high-value moments while AI handles routine tasks, challenging the assumption that more human interaction equals better service.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
AI Will Not Save Your Hotel, But It Will Decide What Hospitality Means Next
The author argues AI will force hotels to rethink hospitality fundamentals, moving from reactive service to anticipatory experiences that feel effortless.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
10 Tactical Suggestions to Conquer AI for Hotel Operations!
The article provides 10 actionable steps for hotels to implement AI, from voice automation and back-office workflows to AI visibility optimization and dynamic pricing engines.
By Sloan Dean, CEO Emeritus, Not Done with Sloan Dean
NDM Hospitality Selects Canary Technologies as its Guest Management System
NDM Hospitality selected Canary's system to modernize guest services across its portfolio with AI messaging in 100+ languages and automated upselling.
The Future of Hospitality Is Not More Human Interaction — It Is More Selective Human Value
The article argues AI will reduce routine human interactions in hotels rather than create more guest contact time, forcing operators to strategically deploy human value where it matters most.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Tambourine One Continues to Redefine Hotel Technology with Built-In Website Personalization
Tambourine One integrates native personalization directly into hotel websites, eliminating disruptive third-party pop-ups while reducing technology costs.
UrVenue Expands AI Strategy to Advance the Future of Experience Commerce
UrVenue develops AI capabilities including Model Context Protocol to make experience inventory more discoverable across AI-powered booking systems.
Deep Blue Hotel & Hot Springs Australia Accelerates Operational and Guest Experience Benefits with Agilysys Technology Forward Solutions
Deep Blue Hotel Hot Springs implemented eight Agilysys solutions including PMS, POS, and spa management to unify operations across its wellness resort.
Smart service in practice: Evaluating the impact of digital ordering and POS integration at Crowne Plaza, part of the IHG Hotels & Resorts
Study shows Crowne Plaza achieved 95% digital order adoption with Shiji's integrated POS and ordering platform, eliminating order errors and reducing labor costs at poolside outlets.
Minor Hotels Unveils Global Data and AI Platform to Power Next-Generation Guest Experience
Minor Hotels partners with Google Cloud, Salesforce, OneTrust and Deloitte to build an AI-powered platform connecting 640+ properties by 2026.
Shiji AI•R: Transitioning to an AI‑First Hospitality Platform
Shiji CEO Kevin King outlines the company's shift to embedding AI across all hospitality technology products to reduce operational complexity rather than add features.
The Cost of Hotel Venue Systems That Can't Keep Up
Industry discussions reveal how outdated hotel venue management systems create operational bottlenecks and increased costs for properties.
By Lauren Hall, Founder & CEO, iVvy
Hostelling International USA Selects Cloudbeds to Transform Hostel Operations Nationwide
Cloudbeds will replace legacy systems across HI USA's network of properties that serve 600,000+ annual guests, streamlining workflows and reducing administrative burden.
Webinar Replay: The AI Distribution Shift is underway
Virtual forum features hospitality executives and AI experts discussing artificial intelligence's impact on hotel booking technology.
Stayntouch Hits Record-Breaking Quarter as Hotels Shift to Best-in-Class Cloud PMS
Q1 2026 revenue from new business jumped 75% year-over-year, with 106% more hotel rooms under contract as properties favor specialized tech over all-in-one systems.
Shiji Insights Podcast Year Two. Operational Coherence Becomes the Industry Imperative
The podcast's second year revealed operational coherence as the critical challenge, with hotels struggling to synchronize fragmented systems rather than innovate new technologies.