Your guest data is a gold mine – are you using it?
A Mews podcast episode featuring Bookboost, Revinate, and Quinta explores how hotels can centralize fragmented guest data to drive direct bookings, personalization, and AI-powered automation.
Technology
Positron Access Solutions and UberData Networks Deliver Infrastructure Modernization Solution for Tribal Gaming and Hospitality
Positron and UberData Networks have launched a solution enabling tribal hotels and casinos to deploy Gigabit Ethernet, Wi-Fi 7, IPTV, and IoT services over existing coax or CAT-3 wiring, avoiding costly recabling.
The Connected Hotel: Building a Technology Stack That Can Evolve
An explainer on building adaptable hotel technology architectures, arguing that connectivity governance, API depth, and data ownership matter more than the number of integrated systems.
Greenwashing, Literally
SMARTLINEN's Ask Debbie AI assistant queries live RFID inventory data across 130M+ monthly scans to answer housekeeping queries, with verified circulation data cutting rewashes and extending textile life by 30–40%.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Mews POS now live in North America, connecting front desk and F&B on one operating system
Mews POS launches in the US and Canada, unifying property management, F&B and payments on one system after rollouts across 20+ countries in Europe and APAC.
The Next Era of Hotel Distribution: How Agent-to-Agent (A2A) AI Will Redefine Direct Bookings
The article argues that AI agents negotiating machine-to-machine bookings will bypass OTAs entirely, and outlines steps hoteliers must take now to prepare their tech infrastructure.
By Raj Sahu
Aimbridge Hospitality Launches LIFT to Standardize Labor Planning and Management Across Its Portfolio
Aimbridge's proprietary LIFT platform unifies forecasting, scheduling, and execution data across its portfolio, with pilot hotels reporting measurable labor productivity gains, particularly in housekeeping and laundry.
Aromar Hotels & Restaurants Selects Cloudbeds for Next Phase of Growth and Modernization
Aromar Hotels & Restaurants, a 60-year-old family group on Spain's Costa Brava, will deploy Cloudbeds across its three properties for PMS, digital check-in, AI chatbot, and guest communications.
The Turndown Service
Terence Ronson cross-examines AI warnings from Bill Gates and Pope Leo XIV alongside China's robot culture to assess what AI means for hospitality's workforce, ethics, and human-first identity.
Terence Ronson, Founder & Managing Director, Pertlink Limited
Lighthouse Launches Ernest Crews to Get Hotel Commercial Teams Running on AI in as Little as 30 Days
Lighthouse's Ernest Crews embed AI and tech specialists within hotel commercial teams for 30-60 days to deploy its Ernest AI teammate, addressing low adoption rates cited in its 2026 survey.
Highline Hospitality Partners Extends Analytics Platform with Otelier
Highline Hospitality Partners, with 21 hotels and $1.7B in assets under management, will use Otelier to centralize financial and operational data across its portfolio and accelerate its in-house AI development.
Hotel Tech Companies Need to Spend More Time at Investment Conferences
The author argues hotel tech vendors should attend investment conferences like IHIF to understand what drives CEOs and institutional owners, shifting focus from incremental software upgrades to anticipating where entirely new travel demand is emerging.
By Adam Mogelonsky and Larry Mogelonsky
The Baker's Dozen Checks In
A McKinsey 2025 Technology Trends Outlook analysis filtered for hospitality, arguing that agentic AI is reshaping the guest booking layer and that governance, not model capability, is now the key constraint on adoption.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Chatrium Residence Riverside Bangkok Advances Luxury Long-Stay Hospitality with Shiji Daylight PMS
Shiji's Daylight PMS, including a specialized Apartment Module for extended stays and flexible billing, has gone live at Chatrium Residence Riverside Bangkok with SUN Accounting System integration.
The Keys to Hotel Revenue with AI: There's No Magic Pill, Only Readiness, Implementation, and Operations
A hotel advisory framework arguing AI delivers revenue gains only when deployed across three sequential phases: readiness, implementation, and operations, not as a standalone cost-cutting tool.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
Why Your Hotel Ranks on Google but Vanishes in ChatGPT
Hotels ranking well on Google may be invisible to AI assistants like ChatGPT, which prioritize clear, structured, consistent, and current content over backlinks and keyword signals.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
New Extensions of Hilton’s Industry‑Leading Technology Platform are Connecting the Journey from Search to Stay
Hilton launches AI Planner on Hilton.com and integrates with Google AI Mode, ChatGPT, and Claude to enable conversational trip planning, property search, and Honors Points redemption.
AI Is Killing Software Outsourcing. It May Also Save It
As AI commoditizes coding capacity, the competitive edge in software outsourcing shifts to domain expertise and legacy system knowledge, with travel tech cited as a prime example.
56% of Guests Are Ready to Book—Why Do 98% Abandon Your Hotel Website?
GuestCentric's AI assistant Melissa shows 56% of engaged hotel website visitors have high booking intent, yet a 2% average conversion rate persists due to unanswered questions and checkout friction.
By Joao Trindade, VP of Marketing & Product, GuestCentric Systems
Choice Hotels Partnrs with Google to Help Travelers Book Hotels Through AI Mode in Search
Choice Hotels becomes an early partner for Google's AI Mode in Search, enabling travelers to find, compare, and book properties conversationally, with Choice Privileges points visibility integrated.