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DiamondRock Hospitality Company
Press Release
March 30, 2022

Diamondrock Hospitality Announces Resignation of Chief Operating Officer Thomas Healy

DiamondRock Hospitality Company (the "Company") (NYSE: DRH) today announced that Executive Vice President and Chief Operating Officer Thomas G. Healy is resigning from his position, effective April 15, 2022, to pursue new opportunities. Mr. Healy's responsibilities for overseeing asset management and redevelopment projects will be transitioned to Mark W. Brugger, President and Chief Executive Officer of the Company.

Diamondrock Hospitality Company
DiamondRock Hospitality Company
United States
InterContinental Hotels Group (IHG)
Press Release
March 22, 2022

IHG Hotels & Resorts Announces New Addition to Americas Leadership Team

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] today announces that Joel Eisemann, Chief Development Officer, Americas, will be retiring from IHG Hotels & Resorts in June. Julienne Smith, currently Senior Vice President, Development – Luxury & Upscale, and Development & Owner Support, has been appointed as Eisemann’s successor and will join the Americas regional leadership team.

IHG Hotels & Resorts
IHG
United States
Castell Project
Press Release
March 9, 2022

The Castell Project, Inc. Releases “Black Representation in Hospitality Industry Leadership 2022” Report

-Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today released the “Black Representation in Hospitality Leadership 2022” report.

Castell Project
Castell Project, Inc.
United States
Sunstone Hotel Investors, LLC
Press Release
March 8, 2022

Sunstone Hotel Investors Board of Directors Announces Senior Management Appointments

Sunstone Hotel Investors, Inc. (the "Company" or "Sunstone") (NYSE: SHO), the owner of Long-Term Relevant Real Estate® in the hospitality sector, today announced that its Board of Directors (the "Board") has appointed Bryan Giglia, current Chief Financial Officer, as the Company's Chief Executive Officer, effective immediately.

Sunstone Hotel Investors, LLC
Sunstone
United States
Logo 'Choice Hotels International'
Press Release
March 8, 2022

Cambria Hotels Celebrates Female Leaders In Hospitality & Wine With Education & Events Throughout Women's History Month

In observance of International Women's Day, Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), announced the official launch of #CheersToHer – a month-long initiative that celebrates and raises awareness of women in hospitality and wine during Women's History Month.

Choice Favicon
Choice
United States
U.S. Travel Association (USTA)
Press Release
March 7, 2022

Leisure and Hospitality Still Biggest Unemployment Factor in New Jobs Report

U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes issued the following statement on the Bureau of Labor Statistics’ February employment report, which confirms that 73% of the jobs lost are in Leisure & Hospitality (L&H):

U.S. Travel Association Favicon
U.S. Travel Association
United States
University of Houston New wiwih
Press Release
March 3, 2022

A ‘Global Hospitality’ Evolution: UH Hilton College Changes Name

The University of Houston Conrad N. Hilton College of Hotel and Restaurant Management has changed its name to the Conrad N. Hilton College of Global Hospitality Leadership.

University of Houston New wiwih
University of Houston
Houston, Texas, United States
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Marcus Corporation
Press Release
February 24, 2022

The Marcus Corporation Announces Douglas A. Neis to Retire

The Marcus Corporation (NYSE: MCS) today announced that executive vice president and chief financial officer Douglas A. Neis will retire May 15, 2022, after 36 years of service. As part of this planned transition, Chad Paris, current corporate controller and treasurer of The Marcus Corporation, will be promoted to chief financial officer upon Neis’s retirement. Neis will serve as an advisor to the company following the transition.

Marcus Corporation
The Marcus Corporation
United States
InterContinental Hotels Group (IHG)
Press Release
February 23, 2022

Kimpton Hotels & Restaurants Partners with Talkspace to Provide Licensed Therapy to Guests and Employees

Today, Kimpton Hotels & Restaurants announced a partnership with leading online behavioral health company, Talkspace, rolling out mental health services to its guests and to 4,000+ employees across the country. The KimptonxTalkspace partnership is the first of its kind to bring meaningful and accessible mental health support to hospitality employees, who have been front line workers throughout the pandemic, as well as to travelers managing everyday stresses on the road.

IHG Hotels & Resorts
IHG
United States
Hard Rock International logo
Press Release
February 23, 2022

Forbes Magazine Recognizes Hard Rock® as One of America’s Best Large Employers Across Travel, Leisure and Entertainment for 2022

Hard Rock International has been named by Forbes as one of America’s Best Large Employers for 2022, earning a ranking among other prestigious companies in the “Travel & Leisure” industry – which spans hotels, resorts, restaurants and entertainment entities. This is the sixth time the brand has been recognized with this honor since 2015, and comes on the heels of Hard Rock ranking first in its category last year.

Hard Rock Favicon
Hard Rock
United States
Chaplin School of Hospitality & Tourism Management, Florida International University
Press Release
February 17, 2022

FIU launches hospitality course to elevate diversity in the C-suite

As part of a new initiative to create a pathway for talented Black and Hispanic hospitality management students to seek positions in executive leadership or professorships in hospitality management programs, Florida International University’s Chaplin School of Hospitality & Tourism Management is launching its first-ever diversity, equity and inclusion (DEI) academic course. Senior Seminar Diversity, Equity & Inclusion, a for-credit course offered this spring, examines the challenges and paths to success for Black and Hispanics in the hospitality industry. Issues that are key to the advancement and development of Blacks and Hispanics are addressed by the guest speakers and include topics such as leadership, stereotypes, biases, microaggressions and accessibility."The world's leading hospitality companies and programs must do better to racially diversify leadership in the C-Suite, where Black men and women represent just 0.1 percent of all industry CEOs and presidents," said Brian Barker, FIU Hospitality DEI-endowed professor. "It's imperative that hospitality programs start the process and work together with major hospitality companies to level the playing field and ensure pathways to success."This course is part of an ongoing commitment to address gaps in underrepresentation and inequity across the hospitality industry. One in five people working in the hospitality industry, specifically the hotel business, are Black, yet just 1.6 percent of hospitality industry executives are Black, according to a review of over 800 hospitality companies by the Castell Project.Last month, FIU’s top 10 U.S. public hospitality program and Southern Glazer's Wine & Spirits (Southern Glazer's)—the world’s preeminent distributor of beverage alcohol—announced a groundbreaking alliance focused on DEI. The alliance's focus includes a broad range of opportunities in addition to educational programming, such as academic research, recruiting, mentoring, career pathing, scholarships, employee training/micro-credentialing and other partnerships. “FIU has the most diverse hospitality school in the United States, with 74 countries represented in its student body and graduating more Black and Hispanic undergraduate students than any other school," said Michael Cheng, dean of the Chaplin School. "This course is the start to a more inclusive future in the hospitality industry for our students and the industry as a whole."

Chaplin School of Hospitality & Tourism Management, Florida International University
FIU
Florida, United States
PKF Hospitality Research
Opinion Article
February 1, 2022

Investing in Training Hotel Employees

Given the challenges U.S. hotels are having attracting and retaining employees, the need to invest in employee training is as great as it has ever been. Unfortunately, training expenditures, like all operating expenses, have been subject to major cuts in response to the extremely reduced levels of revenue incurred during 2020 and 2021.

Robert Mandelbaum
By Robert Mandelbaum, Director of Research Information Services, CBRE Hotels
United States
American Hotel & Lodging Educational Foundation (AH&LEF)
Press Release
January 21, 2022

Hotel Industry Foundation Leads Effort to Address Labor Shortage With National Ad Campaign

As the nationwide labor shortage continues to make headlines, the American Hotel & Lodging Association Foundation (AHLAF) is launching a new, nationwide ad campaign to help fill the tens of thousands of open jobs across the country. This multi-year effort – the first of its kind for the Foundation – aims to attract job seekers and help them discover the multitude of career pathways, competitive wages, benefits and perks the industry offers, while ushering a new, diverse talent pool to the hospitality arena.

AHLA Foundation Favicon
AHLA Foundation
United States
Marriott International, Inc.
Press Release
January 20, 2022

Marriott Fort Lauderdale Airport Hotel Partners with Bear Robotics to Hire its First Ever Full-Time Robot Employee, Betty Bot

Marriott Fort Lauderdale Airport is excited to announce the hire of their first ever full-time robot employee, Betty Bot. Today, Betty joins the team as a busser at the newly opened hotel’s restaurant Radiant166, where she will help to deliver a quality guest experience.

Marriott
Marriott
Fort Lauderdale, Florida, United States
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Asian American Hotel Owners Association (AAHOA)
Press Release
January 19, 2022

President & CEO Ken Greene to Depart AAHOA

AAHOA today announced that President & CEO Ken Greene will leave the organization in February to pursue another opportunity. The AAHOA Board of Directors will immediately begin its search for his replacement.

Asian American Hotel Owners Association (AAHOA)
AAHOA
United States
American Hotel & Lodging Association (AH&LA)
Press Release
January 14, 2022

AHLA Announces 2022 Officers, Board, Executive Committee; Launches New Strategic Plan

The American Hotel & Lodging Association (AHLA) today announced its 2022 Officers, Board of Directors and Executive Committee, which includes top leaders representing all segments of the hospitality industry at a pivotal time for the industry’s recovery from the COVID-19 pandemic. Coming on the heels of record membership and engagement over the past two years, AHLA is launching a new strategic plan to guide the future of the association.

AH&LA Favicon
AH&LA
United States
U.S. Travel Association (USTA)
Press Release
January 10, 2022

U.S. Travel Reacts to Underwhelming December Jobs Report

U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes issued the following statement on the Bureau of Labor Statistics’ December employment report, which showed that the Leisure & Hospitality (L&H) sector added 53,000 jobs while the overall economy added just 199,000:

U.S. Travel Association Favicon
U.S. Travel Association
United States
Economist Events
External Article
January 7, 2022

Why workers are fleeing the hospitality sector

Restaurant and hotel bosses have had a tough year. Some 700,000 hospitality workers threw in the towel on average each month in the past year. Bars, cafés and eateries are 1.3m workers short relative to the 16.9m employed before covid-19. On January 4th the Bureau of Labour Statistics reported that a record 4.5m Americans quit their jobs in November, 9% up on a month earlier. The quit rate in leisure and hospitality jumped by a percentage point, to 6.4%. Uncertainty from the Omicron variant may make matters worse: as cases surged in December, restaurant footfall fell sharply, according to OpenTable, an online booking website.

Economist Events
economist.com
United States
costar
External Article
January 6, 2022

A Look at US and Hotel Employment Data in 2021

Throughout 2021, employers in the U.S. struggled to hire and retain employees as the economy recovered from the COVID-19 pandemic.

costar
HotelNewsNow
United States
Logo 'Boston University School of Hospitality Administration'
Press Release
December 21, 2021

School of Hospitality Administration Celebrates 40th Anniversary amid a Time of Rapid Change

The hospitality industry was already changing fast before COVID-19, but as BU’s School of Hospitality Administration celebrates its 40th anniversary this year, the pandemic has greatly accelerated that process.

Logo 'Boston University School of Hospitality Administration'
Boston University School of Hospitality Administration
Boston, Massachusetts, United States
Page 12 of 20
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The most important leadership layer in hospitality is the one nobody develops.

Colin Kingsmill
By Colin Kingsmill
Expert Views (6)
Robert O’Halloran
Robert O’Halloran

A focus on employee well-being can translate to reduced turnover and burnout. Middle management needs to be provided training and education as well as experiences that enables them to be continually learning and growing. Managers and front-line leaders need knowledge, experiential learning opportunities, application practice time plus learning tools that focus on decision making to help create better work environments.

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