Human Resources USA & Canada News - Hospitality Net

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July 14, 2021

North American Hotel Guests Want Breakfast Back, J.D. Power Finds

Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily unavailable due to the pandemic and putting their own health at risk daily, these workers still managed to keep guests happy. The hotel industry overall maintains a strong overall customer satisfaction score in the J.D. Power 2021 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today. But now that the pandemic is waning, hotel guests have made it clear they want breakfast and other hotel amenities.

July 9, 2021

Sonesta Announces Recent Expansion Of Franchise & Development Organization

Sonesta International Hotels Corporation today announced the recent growth of their Franchise & Development team under the leadership of Chief Development Officer, Brian Quinn.

June 23, 2021

The Castell Project, Inc. Accepting Nominations For 2021 Castell Leadership Programs

Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today announced that the organization is accepting nominations for its 2021 Castell Leadership Programs.

Castell Project, Inc.

June 23, 2021

AHLA Urges Swift Passage Of Bipartisan Senate Per Diem Bill

American Hotel & Lodging Association (AHLA) President and CEO Chip Rogers released the below statement after Senators Jerry Moran (R-KS) and Tim Kaine (D-VA) introduced S.2160, the “Restored, Equitable, Coronavirus Adjusted Lodging (RECAL) Act,” a bipartisan bill that would require the General Services Administration (GSA) to calculate federal per diem rates for fiscal years 2022 and 2023 using data from 2018 and 2019, prior to the pandemic wiping out 10 years of job growth in the hotel industry.

Opinion Article

June 22, 2021

How The H-2B Work Visa Program Can Help With Hotel Staffing

If your hotel in the U.S. experiences major swings in demand based on the season you might be the ideal candidate for the H-2B Work Visa Program.

By Cindy Johnson, Strategic Solution Partners Consultant and President of Global Hospitality Connections, Strategic Solution Partners

June 17, 2021

Hotel Industry Lauds Bipartsian H-2B Legislation

After the introduction of the Returning Worker Exception Act of 2021, American Hotel & Lodging Association (AHLA) Executive Vice President of Government Affairs Brian Crawford released the following statement today in support of the bill.

Opinion Article

June 9, 2021

Loss and Perseverance

Mike Tyson might have a new career as a philosopher. Indeed, his point about life being comprised of a long series of losses is not only insightful but also motivational. Tyson contends that a person’s drive and stamina to rise above loss is the defining mark of a winner. Martin Luther King, Jr. echoed this sentiment when he argued that “The ultimate measure of a person is not where they stand in moments of comfort and convenience, but where they stand at times of challenge and controversy.”

By Keith Kefgen and James Houran

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June 3, 2021

WTTC Projects 2M U.S. Jobs Could be Created This Year Should International Travel Resume This Summer

The latest research compiled by the World Travel & Tourism Council (WTTC), reveals that more than two million jobs could be created if international travel reopens before the busy summer period.

June 3, 2021

Empowering diverse communities to benefit from the return of travel

Airbnb has long been a tool for economic empowerment and the return of travel represents a new opportunity for everyday people to benefit from tourism. New Hosts with only one listing have earned over $1.2 billion since March 2020.

Opinion Article

May 19, 2021

Besides Higher Wages, What Else Can Businesses Do To Address Labor Shortages?

Last week, COVID-19 cases in the U.S. hit their lowest rate since September. Deaths were also at the lowest point since April last year. Moreover, close to 60% of adults in the U.S. have already received at least one dose of a vaccine. The Centers for Disease Control and Prevention (CDC) announced on May 13 that:

By Linchi Kwok, Professor and Department Chair, Cal Poly Pomona

May 19, 2021

The Castell Project, Inc. Releases “Black Representation in Hospitality Industry Leadership 2021” Report

Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today released the “Black Representation in Hospitality Leadership 2021” report. In spite of industry statements of support, Black employees lost share of hospitality industry employment and remained under-represented in leadership over the past year. “Hospitality is even more dependent on Black employees than other industries in North America so equity and inclusion will be vitally important to the industry’s ability to attract employees post COVID,” said Peggy Berg, chair, Castell Project, Inc. “This is a time of remarkable opportunity, as virtually every company in the hospitality industry restructures at once. As McKinsey & Company reports, ‘diverse companies outperform industry peers over time, and the penalties are getting steeper for those lacking diversity.’ This is the hospitality industry’s rare chance to open opportunity to diverse employees and to rebuild equitably.”

Castell Project, Inc.

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May 14, 2021

Survey: 71% Support Targeted Relief for the Hotel Industry

A recent national survey commissioned by the American Hotel & Lodging Association (AHLA) shows more than seven in ten Americans (71%) support the federal government providing targeted economic relief to the hotel industry as called for in the Save Hotel Jobs Act. The legislation, introduced by U.S. Senator Brian Schatz (D-Hawaii) and U.S. Representative Charlie Crist (D-Fla.), will provide a lifeline to hotel employees, providing up to three months of full payroll support.

Opinion Article

May 13, 2021

Associate Retention & Motivation In Hotels: Let’s Leave Pandemic Crisis Mode and Focus on Employee Satisfaction Again

The pandemic’s negative effect on the hospitality industry, especially its ability to hire new associates, will be long felt even as we see signs of recovery. Many have left the industry for other opportunities considered more stable. The more leadership can recognize, motivate, and reward team members, the stronger the chances are of rebuilding and retaining staff for the long term. There are so many hidden and not-so hidden costs of high turnover that exploring all options to retain your valuable associates is more important than ever.

By Neil J. Flavin, Senior Vice President, HVS

May 10, 2021

Despite Jobs Gains, Leisure & Hospitality Sector Hamstrung By Lack Of Int’l And Business Travel

The Leisure & Hospitality industry gained 331,000 jobs in April—outperforming the overall U.S. jobs increase of 266,000, and offsetting jobs losses in other sectors.

U.S. Travel Association

May 7, 2021

Timbers Resorts Announces Repositioning And Executive Level Appointments As Part Of Expansion Strategy

Timbers Resorts, the leading developer and operator of boutique luxury resorts and private residence clubs, is embarking on an exciting period of growth, announcing a repositioning to Timbers Company – the parent brand behind Timbers Resorts – in anticipation of introducing new Timbers Resorts locations and launching additional brands. In conjunction with the company's east coast relocation from Carbondale, Colorado, Timbers has also made strategic hires at its Winter Park office and launched a new business to business website, www.TimbersCompany.com, to highlight its development execution capabilities.

Timbers Resorts

May 5, 2021

FAU Poll Tells Disturbing Tale Of Hospitality And Tourism Employment In Wake Of COVID-19

The world's battered hospitality and tourism industry has a long way to go to rebound from the devastating effects of the COVID-19 pandemic, according to a survey of workers conducted by Florida Atlantic University.

Florida Atlantic University (FAU)

May 4, 2021

Strategic Solution Partners Continues To Expand Its Consulting Division In Human Resources, Talent Acquisition Strategy, And Revenue Strategy

Strategic Solution Partners continues to expand its hospitality consulting division with experts in key fields of human resources, talent acquisition strategy, and revenue strategy that can bring innovation and change solutions to hotel owners, management companies, and restaurants.

Strategic Solution Partners

May 4, 2021

New Data: State-By-State Breakdown On Projected Hotel Industry Job Loss For 2021

The American Hotel & Lodging Association (AHLA) released new data showcasing the ongoing devastating impact of COVID-19 on hotel industry employment, including projected hotel job loss through the end of 2021. Without targeted relief from Congress, nationwide, hotels are expected to end 2021 down 500,000 jobs. Hotels are the only major hospitality and leisure segment yet to receive direct aid.

Opinion Article

April 30, 2021

California hotel workers laid off due to COVID-19 get rehire rights

As coronavirus cases drop and economic activity starts to return to normal, the hospitality industry will soon be able to begin replacing workers who were laid off due to the pandemic. Some cities in California, and now the entire state, have enacted requirements for how hotels and other businesses can fill open positions; my partner, Travis Gemoets, has summarized the new law below. - Jim Butler

By Jim Butler and Travis Gemoets

California, United States

April 29, 2021

Hotel Industry & Union Join To Urge Congress For Aid AHLA, Unite Here Call On Congress To Pass ‘Save Hotel Jobs Act’ To Help Hotel Workers

The American Hotel & Lodging Association (AHLA) and UNITE HERE, the largest hospitality workers union in North America, today joined forces to call on Congress to pass the Save Hotel Jobs Act. The bill, introduced by U.S. Senator Brian Schatz (D-Hawaii) and U.S. Representative Charlie Crist (D-Fla.), provides a lifeline to hotel workers, providing the assistance they need to survive until travel returns to pre-pandemic levels.