I like writing stories about hotels and my experiences in the hospitality business. It is no wonder, I guess, in part because I grew up in a unique place. Guess what it had and still has? A great hotel.
Property owners are really going to have to focus on consistency, strong reviews, and unique experiences. Travelers want to know that they're going to have a great experience, every time. They should also look into increasing their amenities as well.
Homestay providers, have ample opportunity to capitalise on the provision of innovation and personalisation within and throughout their product and service. Many Airbnb hosts, for example, offer an 'open home' policy and that, can serve to be a huge advantage when attracting new guests to their stay.
Despite competing efforts, Airbnb offers a different type of experience than hotels. Each property is different, which is its own source of demand. Travelers also travel for different reasons, which will influence where they choose to stay as a guest.
No business sector was hit harder by the pandemic than hospitality. And none has experienced such a meteoric rebound. It’s a testament to how vital travel and the hospitality industry are to our lives and relationships. Now the new challenge is how to staff up to meet traveler demand without sacrificing the guest experience.
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily unavailable due to the pandemic and putting their own health at risk daily, these workers still managed to keep guests happy. The hotel industry overall maintains a strong overall customer satisfaction score in the J.D. Power 2021 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today. But now that the pandemic is waning, hotel guests have made it clear they want breakfast and other hotel amenities.
Sonesta International Hotels Corporation today announced the recent growth of their Franchise & Development team under the leadership of Chief Development Officer, Brian Quinn.
Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today announced that the organization is accepting nominations for its 2021 Castell Leadership Programs.
American Hotel & Lodging Association (AHLA) President and CEO Chip Rogers released the below statement after Senators Jerry Moran (R-KS) and Tim Kaine (D-VA) introduced S.2160, the “Restored, Equitable, Coronavirus Adjusted Lodging (RECAL) Act,” a bipartisan bill that would require the General Services Administration (GSA) to calculate federal per diem rates for fiscal years 2022 and 2023 using data from 2018 and 2019, prior to the pandemic wiping out 10 years of job growth in the hotel industry.
If your hotel in the U.S. experiences major swings in demand based on the season you might be the ideal candidate for the H-2B Work Visa Program.
After the introduction of the Returning Worker Exception Act of 2021, American Hotel & Lodging Association (AHLA) Executive Vice President of Government Affairs Brian Crawford released the following statement today in support of the bill.
Mike Tyson might have a new career as a philosopher. Indeed, his point about life being comprised of a long series of losses is not only insightful but also motivational. Tyson contends that a person’s drive and stamina to rise above loss is the defining mark of a winner. Martin Luther King, Jr. echoed this sentiment when he argued that “The ultimate measure of a person is not where they stand in moments of comfort and convenience, but where they stand at times of challenge and controversy.”
The latest research compiled by the World Travel & Tourism Council (WTTC), reveals that more than two million jobs could be created if international travel reopens before the busy summer period.
Airbnb has long been a tool for economic empowerment and the return of travel represents a new opportunity for everyday people to benefit from tourism. New Hosts with only one listing have earned over $1.2 billion since March 2020.
Last week, COVID-19 cases in the U.S. hit their lowest rate since September. Deaths were also at the lowest point since April last year. Moreover, close to 60% of adults in the U.S. have already received at least one dose of a vaccine. The Centers for Disease Control and Prevention (CDC) announced on May 13 that:
Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today released the “Black Representation in Hospitality Leadership 2021” report. In spite of industry statements of support, Black employees lost share of hospitality industry employment and remained under-represented in leadership over the past year. “Hospitality is even more dependent on Black employees than other industries in North America so equity and inclusion will be vitally important to the industry’s ability to attract employees post COVID,” said Peggy Berg, chair, Castell Project, Inc. “This is a time of remarkable opportunity, as virtually every company in the hospitality industry restructures at once. As McKinsey & Company reports, ‘diverse companies outperform industry peers over time, and the penalties are getting steeper for those lacking diversity.’ This is the hospitality industry’s rare chance to open opportunity to diverse employees and to rebuild equitably.”
A recent national survey commissioned by the American Hotel & Lodging Association (AHLA) shows more than seven in ten Americans (71%) support the federal government providing targeted economic relief to the hotel industry as called for in the Save Hotel Jobs Act. The legislation, introduced by U.S. Senator Brian Schatz (D-Hawaii) and U.S. Representative Charlie Crist (D-Fla.), will provide a lifeline to hotel employees, providing up to three months of full payroll support.
The pandemic’s negative effect on the hospitality industry, especially its ability to hire new associates, will be long felt even as we see signs of recovery. Many have left the industry for other opportunities considered more stable. The more leadership can recognize, motivate, and reward team members, the stronger the chances are of rebuilding and retaining staff for the long term. There are so many hidden and not-so hidden costs of high turnover that exploring all options to retain your valuable associates is more important than ever.
The Leisure & Hospitality industry gained 331,000 jobs in April—outperforming the overall U.S. jobs increase of 266,000, and offsetting jobs losses in other sectors.
Timbers Resorts, the leading developer and operator of boutique luxury resorts and private residence clubs, is embarking on an exciting period of growth, announcing a repositioning to Timbers Company – the parent brand behind Timbers Resorts – in anticipation of introducing new Timbers Resorts locations and launching additional brands. In conjunction with the company's east coast relocation from Carbondale, Colorado, Timbers has also made strategic hires at its Winter Park office and launched a new business to business website, www.TimbersCompany.com, to highlight its development execution capabilities.
The world's battered hospitality and tourism industry has a long way to go to rebound from the devastating effects of the COVID-19 pandemic, according to a survey of workers conducted by Florida Atlantic University.
Strategic Solution Partners continues to expand its hospitality consulting division with experts in key fields of human resources, talent acquisition strategy, and revenue strategy that can bring innovation and change solutions to hotel owners, management companies, and restaurants.