The study analyzed thousands of U.S. hotels and found operators cut hours per occupied room 7-15% while increasing headcount 4-9%, improving productivity without service cuts.
Despite reaching record workforce levels, the industry faces 70-80% annual turnover in hotels and restaurants, with QSR exceeding 100%.
The article provides hotels with practical steps to train staff on recognizing trafficking signs and establishing reporting protocols to protect guests and avoid legal liability.
Penn State study of 10,000+ hospitality leaders shows women's representation stagnant at senior levels while Black leadership declined from 2.2% to 2.1% over three years.
The man who helped create the iconic Las Vegas brand-ad campaign, “What Happens Here, Stays Here” has passed away after a 16-year battle with cancer.
AHLA Foundation, the charitable arm of AHLA dedicated to supporting a strong hotel industry workforce, today announced the distribution of more than $710,000 in academic scholarships to 246 students at 64 schools across the country for the 2025–2026 academic year.
The H2B Workforce Coalition, an effort aimed at protecting American workers through a stable and reliable seasonal workforce, today released a comprehensive economic analysis that explores the impacts and realities of the H-2B Visa Program. Completed by Edgeworth Economics, the study finds that the H-2B program has not had a detrimental effect on jobs and the salaries of U.S. workers - it has increased wages and supported the labor force.
A new partnership between Hilton Garden Inn Sunnyvale and Friendly Accessibility is making travel more inclusive for neurodivergent hotel guests.
It’s the summer of the burn-it-down ballot measure in Los Angeles. For the past three months, labor unions and business groups have been locked in a protracted fight over a law, approved by the City Council in May, hiking the minimum wage for hotel employees and workers at Los Angeles International Airport to $30 per hour by 2028.
Hospitality Financial and Technology Professionals (HFTP®) is proud to announce Rebecca Bennett, CHAE, as the 2025 recipient of the prestigious Certified Hospitality Accountant Executive (CHAE®) of the Year Award.
GREENVILLE, S.C.— As hospitality faces labor shortages, shifting guest expectations, and technology disruption, Hospitality America’s PEACH Con 2025 brought together more than 50 hotel leaders, corporate partners, and industry experts to address the trends redefining the guest experience. With the theme “Navigating New Frontiers; Where Trailblazers Thrive,” the three-day leadership conference equipped attendees with strategies to strengthen performance today while preparing for hospitality’s future.
The Colony House Motor Lodge, one of Roanoke’s most distinctive mid-century modern landmarks, announced the appointment of Joy Barlow as general manager. Barlow will oversee all operations at the 67-room boutique property, which officially reopened in August 2025 following a multi-million-dollar restoration that preserved its iconic Googie-style architecture while introducing modern hospitality amenities.
Today, state legislators and leaders from the hospitality industry convened to urge passage of House Bill 1286, which would require short-term rental operators—in addition to hotels and other lodging establishments—across Pennsylvania to provide human trafficking awareness training to employees. The legislation, introduced by State Representative Regina Young (D-HD185) and co-sponsored by Representatives Robert Leadbeter, Eric Nelson, and Tarik Khan, is currently pending before the Pennsylvania General Assembly.
U.S. Travel Association President and CEO Geoff Freeman issued the following statement on the Senate’s confirmation of Bryan Bedford to serve as Administrator of the Federal Aviation Administration (FAA):
Appellation – the culinary-first hotel brand co-founded by renowned American chef Charlie Palmer and former Four Seasons Americas President Christopher Hunsberger – proudly announces the appointment of a seasoned team of hospitality professionals who will deliver the brand’s signature experience at Appellation Healdsburg, opening late summer 2025. The resort celebrates the region’s seasonal bounty through food, wellness, and meaningful connections, anchored by on-site culinary gardens and two signature Charlie Palmer dining concepts.
NEW YORK CITY – Waldorf Astoria New York unveiled today ahead of its opening new team member wardrobes designed by NO Uniform, the specialist design studio led by acclaimed British couture designer Nicholas Oakwell. The partnership marks NO Uniform’s first venture with a New York City hotel.
Time off from school, warmer weather and a flurry of travel discounts drive millions of Americans to book vacations during spring break. And this year, changing vacation habits could see even more people booking getaways during this ideal travel time. Experts predict springtime travel is growing more popular as Americans begin to favor vacations in the months outside the busy summer season while also trying to prolong their trips.
At Hospitality America, people matter. It’s with that shared mindset that Adam Bullard joins the third-party hotel management company as Corporate Director of Human Resources. In the hotel environment, this position is more crucial than ever as operators strive to mitigate challenges such as high employee turnover, customer service demands, and increasingly diverse workforces across multiple locations. In this role, Bullard will navigate these complexities for the growing company that is managing 20 Hilton and Marriott brand hotels.
Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, announces the addition of Matt Guggenheim, Chief Financial Officer, as well as the promotions of Helen Jenkins to Chief Legal Officer and Kevin Sweeney to Chief Product Officer. These additions and leadership changes strengthen the team as Enseo continues to focus on a customer-centric vision, delivering exceptional and impactful solutions to hotels.
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant Manager, Alex, rolled up his sleeves and started bussing tables, taking orders, and running drinks. Guests were happy, and the team appreciated Alex’s effort—but when tips were pooled at the end of the shift, a server hesitated: Can Alex really take part of the tips? Isn’t he management?