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costar
External Article
September 6, 2021

Hoteliers' Dreams of Post-Labor Day Business Travel Rebound Fade

Hoteliers in the U.S. had been pinning their hopes on business travel picking up after Labor Day, but those projections are dimming as COVID-19 cases increase nationally.

costar
HotelNewsNow
United States
American Hotel & Lodging Association (AH&LA)
Press Release
September 1, 2021

67% of Business Travelers to Reduce Trips Amid Rising COVID-19 Cases

U.S. business travelers are scaling back travel plans amid rising COVID-19 cases, with 67% planning to take fewer trips, 52% likely to cancel existing travel plans without rescheduling, and 60% planning to postpone existing travel plans, according to a new national survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA).

AH&LA Favicon
AH&LA
United States
Hilton Worldwide Family/group
Press Release
August 24, 2021

Broadway is Back! These Three Hilton Destinations that Bring Theater Lovers Center Stage

In March 2020, more than 40 New York City Broadway theaters were forced to halt production due to COVID-19 restrictions. But starting this September, the Great White Way will once again light up with the talents of thousands of singers, dancers, and actors, as dozens of highly anticipated Broadway shows resume performances.

Hilton Favicon
Hilton
New York, United States
Mike Oppenheim
Opinion Article
July 28, 2021

A Dog-Eat-Dog Business Again - The Life Of A Hotel Doctor

“Doctor Dolman is out of town. Could you speak to a guest at the Fairmont?” That was a jolt. Dolman was an ambitious young doctor aiming to start a concierge practice. He had phoned months earlier to introduce himself and offer to cover my hotels when I wanted to get away.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
costar
External Article
July 26, 2021

Leisure Demand Boom Came Early For Key West Resort

The summer leisure season, as predicted, has been bountiful for beach and resort destinations, as travel demand pent up by the pandemic is unleashed in the U.S.

costar
HotelNewsNow
United States
Mike Oppenheim
Opinion Article
July 20, 2021

Impressing The General Manager - The Life Of A Hotel Doctor

Years ago Prentice-Hall published The Man’s Health Book, and UPS delivered my ten free copies. Usually I gave those to family and friends. Except for my mother, no one reads them, so I wondered if I could put them to better use.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Mike Oppenheim
Opinion Article
July 13, 2021

Why I Am A Patriot - The Life Of A Hotel Doctor

Hot summer days remind me of why I love America. We appreciate air conditioning. Citizens of most other nations consider it unhealthy. They tolerate it as an exotic American quirk, but as soon as someone in the party falls ill, the air conditioning goes off.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
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Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.  

Radical Innovation
Radical Innovation
travelweekly.com
External Article
July 8, 2021

It's the summer of multiple short getaways - Allianz Poll

Americans are increasingly looking to take more, but shorter, vacations this summer, according to travel insurance company Allianz Partners.

Travelweekly Favicon
travelweekly.com
United States
Mike Oppenheim
Opinion Article
July 6, 2021

Something To Knock It Out, Part 3 - The Life Of A Hotel Doctor

Her vacation had been a disaster so far, the guest explained. Worse, when she tried to buy amoxicillin to knock out her bronchitis, the pharmacist told her she needed a prescription. This was obviously a scam to line the pockets of American doctors, the guest added. She didn’t need my services except to provide the amoxicillin, so I should not take up her time.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
PKF Hospitality Research
Opinion Article
July 5, 2021

Recent Urban Migrations And Hotel Markets

Long-run future economic activity and hotel business opportunity will materialize in outlying areas of major MSAs, medium and small cities, and tax and cost-of-living friendly states. Many urban centers and high tax states run counter to the trend.

Jack Corgel
By Jack Corgel, Managing Director, CBRE Hotels’ Americas Research, CBRE Hotels
United States
costar
External Article
July 2, 2021

US Hoteliers Hopeful Despite Slowing Vaccination Rates

Top U.S. officials had openly professed hopes the upcoming Fourth of July weekend would mark a return to normal for the country, with a target of at least 70% of adults having received at least one dose of a COVID-19 vaccine by that point.

costar
HotelNewsNow
United States
Mike Oppenheim
Opinion Article
June 29, 2021

Something To Knock It Out, Part 2 - The Life Of A Hotel Doctor

Influenza had kept a guest in bed three days with fever, body aches, and general misery. He had meetings, he said, and needed something to knock it out.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Ad Apply Now!
Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.  

Radical Innovation
Radical Innovation
Mike Oppenheim
Opinion Article
June 22, 2021

A Mystery - The Life Of A Hotel Doctor

Universal Assistance asked me to see a young woman with abdominal pain at the Airport Marriott. According to the dispatcher, she had no other symptoms.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
hihotels with brands
Press Release
June 21, 2021

Industry Veteran Les Scane Joins hihotels Corporate Team

hihotels by Hospitality International, a recognized leader in franchising of conversion and new build hotels for economy lodging, is pleased to announce the hiring of industry veteran Les Scane as a Franchise Development and Assurance & Marketing Program Director.

hihotels with brands
Hospitality International Inc
United States
U.S. Travel Association (USTA)
Press Release
June 16, 2021

New Forecast Signals Long Road to Recovery for Business Travel

Lingering COVID restrictions and a patchwork approach to reopening across the country will prevent the economically crucial business travel segment from recovering until at least 2024, according to a Tourism Economics analysis released Tuesday by the U.S. Travel Association.

U.S. Travel Association Favicon
U.S. Travel Association
United States
Mike Oppenheim
Opinion Article
June 15, 2021

Could You Take A Quick Look? - The Life Of A Hotel Doctor

“My other son is coming down with something. Do you mind taking a quick look?”

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
costar
External Article
June 14, 2021

Hotel Companies Defer to Local Guidelines as Federal Mask Restrictions Loosen

With the U.S. Centers for Disease Control and Prevention relaxing mask recommendations and various states and municipalities rolling back their own restrictions as more Americans get vaccinated, a varied landscape with differing levels of regulation has created a situation where it's often left hoteliers to determine themselves whether mask and social-distancing requirements are still needed on property.

costar
HotelNewsNow
United States
Mike Oppenheim
Opinion Article
June 8, 2021

It’s Not Constipation - The Life Of A Hotel Doctor

In the room, I was prepared to diagnose a routine stomach virus until I pulled back the covers and saw her swollen abdomen.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Mike Oppenheim
Opinion Article
June 1, 2021

Loyalty - The Life Of A Hotel Doctor

As long as they do good work, doctors assume patients will remain loyal, but hotel doctors learn not to be so trusting. Helping sick guests produces no income for the hotel. Ninety percent are not terribly ill; if rebuffed when they ask for a doctor they rarely make a fuss, so the manager never hears about them. Years may pass before a GM encounters an imbroglio that only a doctor on the spot can defuse; I’ve recounted a few. Although the best marketing tool, they never happen when I need them.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Mike Oppenheim
Opinion Article
May 25, 2021

Are You Checking In? - The Life Of A Hotel Doctor

“Welcome to the Biltmore. Are you checking in?” That is not my favorite greeting, because it means the valet doesn’t recognize me. My response is always: “I’m the hotel doctor. I’ll be here twenty minutes. They hold my car.”

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Page 12 of 20
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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

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