A Truly Green Work Environment Solution – Goodbye Brick & Mortar
The Customer Contact Call Center for Outrigger Enterprises Group has become truly green. Back in December 2004 I initiated a project to investigate all of the new and exciting hosted call center software applications that was available in the market. It took me approximately one and half years to analyze over a half a dozen companies. These companies were offering many different ways of being able to connect with our guests using VoIP, Voice over Internet Protocol, technology. They also had many different ways of tracking the total business environment including consumer telephone call, email, fax, Internet live chat, Internet call back routing and wholesale rooming list routing which would allow wholesale to become paperless.