"The ISPA 2011 U.S. Spa Industry Study takes an in-depth look at how spas managed the recession, as well as providing information on the types of treatments offered, a breakdown by spa type and marketing tactics employed by spas," said ISPA President Lynne McNees. "We're excited to report positive growth in the data and look forward to sharing the information with spa professionals to help them strengthen their business."
Tony Hsieh, CEO of Zappos will close out the ISPA Conference during the Wednesday, November 9 General Session. He will speak to attendees about the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. Hsieh will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags and other product categories.
There was a time in the not-so-distant past when every big hotel needed a spa. Leisure travelers demanded it, and business travelers did, too — to reward themselves, their clients or their employees with lavish massage and steam-filled weekends in opulent settings. No more. Today, the oversize hotel spa has pretty much gone the way of limitless credit and fancy holiday parties.
As the voice of the global spa industry for 20 years, the International SPA Association continues its reputation for producing the most comprehensive and respected research with the release of the ISPA 2010 U.S. Spa Industry Study.
After Ben Miller had spinal surgery for scoliosis at Shriners Hospital for Children, he couldn't endure the eight hours of sitting that the trip back home to Northern California would require. Instead, for nine days after his midwinter release from the hospital, 12-year-old Ben stayed at the Ritz-Carlton Philadelphia under a new program, believed to be the first in the country, designed to help with his recovery.
The International SPA Association (ISPA) and Smith Travel Research (STR) are pleased to announce that the Spa STAR report, a benchmarking tool for all types of spas, is now available. The report will aid spas in making well-informed and more profitable operating decisions. The online Spa STAR report allows spas to enter in data in three main categories: treatments (such as massages and facials), salon (such as manicure, pedicure and hair) and retail.
Jane Segerberg, whose career has spanned 30 years in the spa, wellness and hospitality industries, recently announced the formation of her new firm, Segerberg Spa Consulting, LLC. With 18 years of Five-Star resort experience and 11 years in the spa design and consulting business, Jane is considered an authority on spa operations and business strategies. As President of Segerberg Spa Consulting, LLC, Jane directs all aspects of the firm's consulting services including concept and facility design, operations and program development, staffing and training, marketing, facility openings and spa management.
Spa Benchmarking is one of the “hottest” topics in the spa and hospitality industries. It is a relatively new discipline; therefore, it is filled with challenges and opportunities. While spa benchmarking studies are very much needed, not all studies are useful... some can actually be quite damaging and harmful. There are too many studies that lack credibility, integrity, quality and reliability, yet they receive significant press coverage. Poor information, conclusions and recommendations can be very detrimental when a spa relies on this information to make operational, personnel, marketing and investment decisions.
New York City | The Peninsula New York raises the bar for New York luxury spas with the opening of the new urban resort destination, The Peninsula Spa by ESPA . Designed by Alexandra Champalimaud, the three-story luxury spa is a contemporary fusion of nature-inspired forms, textures and organic materials. The exclusive treatments are designed by the leading global spa consultancy, ESPA, and feature a blend of Asian, Ayurvedic and European therapies delivered by highly-trained therapists.