Guest satisfaction scores are an industry mainstay, used a general barometer for service quality and the ability to attract more bookings for the hotel. Reviews are also vital for error recovery, fixing perceived faults, addressing maintenance issues and assessing what to renovate.
Hotels with wellness revenues exceeding US$1mn generated 126% more in TRevPAR in 2021 than those with wellness revenues of less than US$1mn, according to the latest Wellness Real Estate Report by RLA Global.
The launch of Dusit’s new group-wide wellness concept, Devarana Wellness; a sneak peek of two upcoming hotels in Kyoto, Japan; a deep dive into the world of luxury villa rentals under Elite Havens; and updates on Dusit’s reimagined flagship Dusit Thani Bangkok hotel – set to open in 2024 as part of a USD 1.37 billion mixed-use project – are among the highlights as Dusit returns to the Arabian Travel Market this year.
Arch Amenities Group, a full-service global provider of wellness, amenity and meeting services for commercial and residential properties, hotels and private clubs, today announced it acquired Synergy Fitness Group, a premier fitness management company with 26 facilities in the mid-Atlantic region.
Molton Brown is delighted to partner with Japanese beauty brand Sensai to deliver a new turndown collection for hotel guests which provides luxury skincare drawn from the sense and science of Japan.
PLANO - Lexus is hitting the road for health and wellness. For those striving for a better self and looking to incorporate more balance and mindfulness into their lives, the luxury automaker is launching Lexus “Wellness Destinations.” This new program features a collaboration with luxury hospitality and wellness brand Miraval Resorts and Spas – and offers Lexus-curated wellness packages paired with complimentary transportation for each guest.
According to GlobalData’s recently published report, ‘Source Market Insight: Spain (2022),’ the pandemic’s impact on mental health has spurred greater demand for health and wellness holidays among Spanish travellers. These types of trips range from spas and relaxation, to retreats focusing on areas such as diet, meditation, and yoga. These holidays should help alleviate stress, anxiety and promote a healthy body and mind.
The global medical spa market was valued at US$11.1 billion in 2017, and is projected to reach US$27.6 billion by 2025, which implies a compounded annual growth rate (CAGR) of 12.2% over the period, according to a report published by Allied Market Research, titled, "Medical Spa Market by Service: Global Opportunity Analysis and Industry Forecast, 2017-2025."
The pandemic brought the issues of death and loss to the forefront for many employers. With nearly one million more Americans dying during the pandemic than otherwise would have been expected, organizations likely have at least some employees dealing with loss (Wall Street Journal, 1/11/22). In addition, adding to the stress and trauma, approximately, 3.5 million workers have left the U.S. workforce since March 2020. About 1.2 million from the hospitality industry, thus creating huge challenges and stressors hospitality businesses.
The trend toward wellness and transformative experiences is a popular one in the tourism and hospitality industries, but many companies are missing the point.
The wellness industry is transforming into a booming trillion dollar market with plenty of potential for new entrants in the sector, be it new products or services. EHL has compiled a list of the top 10 global spa trends for 2022. The spa experience is no longer simply about pampering; spas are now required to offer an extensive menu of healing therapies for the mind, body and soul.
According to the 2022 American Spa Trend Report, people are still facing the impact of the pandemic in many areas of their lives, and trends anticipate people will continue prioritizing their mental wellbeing along with their physical health. “Wellness and wellbeing are no longer being looked at as an indulgence and are instead considered responsible investments and priority components of people’s daily routines,” says Andy Barge, wellness director, Six Senses Ibiza.*
The past year has shone a light on how precious “we time” is with family and friends. Six Senses continues to ensure guests don’t waste a moment in 2022 through the quality and diversity of its properties and enhanced experiences – often unusual and unexpected – that complement the beautiful surroundings and wellness lifestyle the brand promotes.
Associated Luxury Hotels International, a global sales force dedicated to connecting luxury independent hotels with meeting professionals, joined forces with Delos, a global wellness and real estate technology company, to be the first to bring the Delos Wellness Accreditation for Meetings and Events to market.
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that Barons Eden Hotel and Spa Collection, UK has selected the Agilysys InfoGenesis POS solution for its Hoar Cross Hall and Eden Hall UK based properties.
The recently re-branded The QHotels Collection have announced the formation of a new Spa Academy which will see the creation of new positions across the group and training and qualifications for existing Spa, Beauty & Wellbeing practitioners.
Switzerland’s SchlossHotel Zermatt has teamed up with SwissCBD to open a pioneering new CBD Spa concept, encapsulating its innovative vision for the wellness market of the future. A traditional alpine boutique that has reinvented itself as an active hotel, the new CBD Spa also fits perfectly with SchlossHotel Zermatt’s new "Stay active. Stay well." wellness concept. Nowhere could be better suited for the launch than the legendary, car-free alpine resort of Zermatt with its iconic mountain, the Matterhorn.
According to the Amex Trendex1, a trend report from American Express, consumers surveyed in the United States, United Kingdom, Australia, Japan, Mexico, India, and Canada are investing more time and money in their physical and mental health to combat the toll the COVID-19 pandemic has taken on their well-being. More than two-thirds (69%) of consumers surveyed indicate that their mental health has been impacted by the pandemic – either by isolation restrictions or concerns for well-being – and 66% agree that the pandemic has encouraged them to spend more money on items or experiences that help with their overall mental wellness.
WTS International, a portfolio company of private equity firm CI Capital Partners and a global provider of hospitality and amenity services for commercial, residential and hotel properties, today announced the appointment of Barry Goldstein as Chief Executive Officer.
A Pathways Discovery Hospitality Bridging Healthcare (H2H) panel was held at the School of Hotel and Restaurant Management at Northern Arizona University exploring senior living and hotel/hospitality management. Michael Tompkins chaired the expert panel; his background is in both the medical field and hospitality industry. He transitioned from healthcare as a registered nurse manager in long-term care to hospitality with Canyon Ranch Health Resorts as part of their Executive Management team.