Not Done Weekly is Back! - The OTA Duopoly Just Got Company.
Airbnb's Hotels team leaders detail 650M users, 90% direct demand, and hotel nights growing 3x faster than homes, raising real questions about OTA dependency for independent hotels.
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EHL Group announces leadership transition and appoints Achim Schmitt as the next CEO
EHL Group's Dean Achim Schmitt will succeed current CEO Markus Venzin on January 1, 2027, with a mandate to prioritize education, academic rigor, and practical hospitality training.
She charges $350 to plan the trip. Your front desk decides if it was worth it
As travel advisors increasingly charge clients direct fees averaging $350 per trip, hotels' front desk teams become the critical moment of truth that determines whether that fee felt worth it.
By Markus Busch, Editor/Publisher, hospitality.today
HVS Asia Pacific Hospitality Newsletter - Week Ending 28 August 2026
The weekly HVS roundup covers REIT hotel acquisitions in the Philippines, Japan, and Hong Kong, plus a new KRW125B convention center opening in South Korea ahead of the 2026 ITS World Congress.
BC Hotel Association Goes Behind the Scenes of BC Hospitality with The Check-In
BCHA launched The Check-In, a six-part video series hosted by a UBC student, spotlighting hospitality career paths at hotels across British Columbia.
The Keys to Hotel Revenue with AI: There's No Magic Pill, Only Readiness, Implementation, and Operations
A hotel advisory framework arguing AI delivers revenue gains only when deployed across three sequential phases: readiness, implementation, and operations, not as a standalone cost-cutting tool.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
A Day in the Life of a Hotel Finance Team: With vs. Without Fairmas
Fairmas promotes its FairPlanner FP&A software by contrasting manual, spreadsheet-based hotel finance workflows with an integrated planning platform that connects budgets, forecasts, and operational data.
By Kinza Raheel, International Marketing & Communications Manager, Fairmas GmbH
What Is a Hotel’s Fair Market Share and Why Does It Define Your Competitive Position?
A primer on hotel fair market share and RevPAR index, explaining how to read STR reports to diagnose whether a property is winning or losing against its competitive set.
By Bob Rauch, President of RAR Hospitality, R.A. Rauch & Associates, Inc.
Why Your Hotel Ranks on Google but Vanishes in ChatGPT
Hotels ranking well on Google may be invisible to AI assistants like ChatGPT, which prioritize clear, structured, consistent, and current content over backlinks and keyword signals.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
What Hospitality Can Learn from Commandement par intention
The article applies French military doctrine "commandement par intention" to hotel F&B operations, arguing that defining intent over instruction gives managers autonomy to adapt during high-pressure, resource-constrained service periods.
By Joël Bracco, Director of Food and Beverage, Accor
What if The Most Exceptional Hospitality Leaders Come From Unexpected Places?
Opinion piece argues hospitality should broaden its leadership pipeline beyond traditional ranks, citing case studies of leaders from law, psychology, and other fields who bring transferable skills the industry needs.
Do Your Own Sheets as a Necessary Cost Saver
Rising labor costs, brand fees, and price-sensitive guests are squeezing margins at economy and select-service hotels, forcing operators to rethink service levels to survive.
By Adam Mogelonsky and Larry Mogelonsky
New Extensions of Hilton’s Industry‑Leading Technology Platform are Connecting the Journey from Search to Stay
Hilton launches AI Planner on Hilton.com and integrates with Google AI Mode, ChatGPT, and Claude to enable conversational trip planning, property search, and Honors Points redemption.
AI Is Killing Software Outsourcing. It May Also Save It
As AI commoditizes coding capacity, the competitive edge in software outsourcing shifts to domain expertise and legacy system knowledge, with travel tech cited as a prime example.
WellVibes 2026: Eight New Wellbeing Vibes Set to Shape Experiential Travel
HTWWlife's WellVibes 2026 white paper maps eight emerging wellbeing trends, from Somatic Autonomy to Optimised Longevity, to help hospitality operators redesign experiences around guest motivations rather than amenities.
New Luxury Resort in Antigua From Hotelier Daniel Shamoon
Daniel Shamoon, a renowned hotelier, announces a joint venture with Dutch entrepreneur Albert Hartog to create a new luxury boutique resort within the spectacular Pearns Point development on Antigua’s coveted western peninsula. As the co-owner of Luxury Hotel Partners and Small Luxury Hotels of the World, Shamoon has become widely recognized for creating some of the most iconic luxury hospitality destinations across the globe, while Hartog has led the development of Pearns Point since its inception through his company, Orange Limited. The tropical, low-density resort, nestled among lush hillsides and white-sand beaches, will include an intimate collection of resort accommodations, exquisite turnkey villas for sale and world-class amenities accessible to both resort guests and owners within Pearns Point.
Google Ships Agentic Booking and Puts a Points Price Beside Your Rate, HVS Holds 4.5% for 2026, 98% of Ready Buyers Abandon Anyway
Friday closed the week where it opened. Google announced that US travellers can now book a hotel without leaving AI Mode, with ten launch partners including Booking.com, Choice, Expedia, Hilton, IHG, Marriott, Priceline and Wyndham, and the merchant of record staying with the hotel or platform rather than Google. The same post added a points price to the answer: Choice, Hilton and Wyndham are live, Accor and Hyatt are next, so a guest with a balance can now compare a cash rate against a night that costs nothing out of pocket without leaving the conversation. HVS held its 2026 US RevPAR forecast at 4.5% with Q2 cap rates at 7.7%, and GuestCentric data found 56% of engaged website visitors show high booking intent while 98% still leave.
Your rate now competes with a points price inside Google's answer
Google's AI Mode now lets US travelers book hotels and compare cash rates against loyalty points in one conversation, removing the friction that previously delayed award redemption decisions.
By Markus Busch, Editor/Publisher, hospitality.today
How Hotels Create Memorable Guest Experiences
Drawing on memory science, the article outlines five design strategies, from arrival rituals to engineered departures, to help hotels create emotionally resonant moments that guests remember and share.
By Tatyana Tsukanova, Assistant Professor, EHL
Toll House Hotel Los Gatos Joins Tapestry Collection by Hilton
115-room boutique hotel brings walkable downtown Los Gatos location, Santa Cruz Mountains setting and Silicon Valley access to Hilton’s collection of independent hotels.
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