Insights from a Shiji webinar explore how linking reservation and POS data helps restaurant operators move beyond booking volume to understand guest value, channel profitability, and sustainable margins.
Uga Resorts, the boutique Sri Lankan hotel group renowned for its world-class hospitality, is delighted to announce that its eighth property, Uga Ghiri, is now open in Sri Lanka's central highlands region.
Hilton (NYSE: HLT) and Heiwa Real Estate Co. announced that they will bring Japan’s first Motto by Hilton hotel to Kyoto, the country’s cultural capital. Scheduled to open in 2029 and managed by Hilton, Motto by Hilton Kyoto Shijo Karasuma will feature 108 guest rooms, an all-day dining restaurant and a lounge with an open terrace.
Hoteliers have told us for years that they have huge amounts of data, but in separate systems. The core issue is that each tool runs on its own data set and doesn't play nice with others. Your PMS is working with one set of numbers and your channel manager with another.That's partly because connecting these systems is nobody's job.
The general malaise that the industry maintains when it comes to doing the hard work of technology and data structure.This is the one initiative that is almost always pushed down the road. Largely because people hope someone else will do it.
I spoke about this topic on HEDNA's stage in Lisbon a couple of weeks back, on how AI is redrawing hotel distribution. Knowing that 79% of what AI knows about a hotel comes from OTAs, metasearch, and editorial sources — and not from the hotel itself, which only accounts for 7.5% — I believe we can agree that AI is filling the gap with third-party data.
Artotel Group now manages four U Stay properties in Jakarta and Bali under its "by ARTOTEL" brand, adding 250 rooms, with U Stay targeting 50 hotels and 5,000 rooms over the next three years.
Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Regency Jiaxing Nanhu, marking the debut of the Hyatt Regency brand in Jiaxing, located along the scenic shores of South Lake in the heart of the city’s historic water town district. The hotel’s opening follows the recent debut of Hyatt Place Jiaxing Nanhu. Together, the two hotels deliver a diverse range of stay experiences to meet the evolving needs of today’s travelers.
IHG®Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of Garner Hotel Jim Corbett, in partnership with United Hospitality Management (UHM) India, continuing the rapid expansion of its newest midscale brand in India. The signing builds on Garner’s strong global trajectory as the fastest-scaling brand in IHG’s history, having reached 100 open hotels worldwide since its launch in 2023. Scheduled to open in Q2 2027, the 50-key hotel will be owned by Victorian Corporation and managed by United Hospitality Management (UHM) India.
IHG signs two Tokyo hotels under its new Noted Collection brand: a 207-key Shinjuku conversion opening 2027 and an 81-key Ginza new-build opening 2029, marking the brand's Japan debut.
Three Asia-Pacific hospitality deals covered: GIC buys 16 Japanese hotels from KKR for JPY200B, Pebblestone bids KRW500B for Seoul's Hyde Park Myeongdong, and Shorea Capital acquires Hong Kong's Pemberton for conversion.
WTTC, JATA and Tourism EXPO Japan signed an MOU to boost collaboration, as Japan's travel sector hit $343.1B in GDP contribution and ranked 7th globally for international visitor spending.
KKR has sold 16 Four Points Flex by Sheraton hotels across 11 Japanese cities to an unnamed global institutional investor, following a renovation and repositioning program launched after its 2024 acquisition from Unizo Holdings.
Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Ginger Jorhat, Club Road in Assam. Located in the heart of the city, the hotel offers seamless access to key commercial hubs, making it an ideal choice for business and leisure travellers.
Shambhala Hills has signed a membership agreement with Wyndham Hotels & Resorts to develop Nivara Resort & Spa Udaipur, a Registry Collection Hotel, bringing a new luxury hospitality experience to one of Rajasthan’s most celebrated destinations.
A focus on employee well-being can translate to reduced turnover and burnout. Middle management needs to be provided training and education as well as experiences that enables them to be continually learning and growing. Managers and front-line leaders need knowledge, experiential learning opportunities, application practice time plus learning tools that focus on decision making to help create better work environments.
Supervisors and department heads are the bridge between executives and frontline employees. They may indeed be the most consequential leadership layer because they must translate policies, staffing decisions, service standards, and culture into actual workplace practices.
This is what happens when organisations treat people as numbers on a spreadsheet. Line and middle managers absorb some of the most demanding aspects of hospitality work: pressure from senior leaders and owners, the emotional needs of their teams, and the expectations, and sometimes unacceptable behaviour of customers.Good hospitality companies do exist, and many understand this reality.
Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Ginger Goa, Arpora.
Mulpha Australia acquires a one-third stake in the 781-room Novotel and ibis Sydney Darling Harbour alongside Sun Hung Kai Co. and Wentworth Capital, with Accor continuing as operator.
IHG becomes Official Hotel Partner of Rugby World Cup 2027 in Australia, leveraging its 160M+ member loyalty program and existing rugby relationships to drive accommodation demand and brand awareness.
Suan Dusit Arun, Bangkok's largest public rooftop park atop Dusit Central Park, attracted over 951,000 visitors in its first year while recording measurable cooling, air quality, and stormwater benefits.
A critical review of Capella Bangkok, recently ranked #2 in the world by 50 Best Hotels, examining whether the property lives up to its top-tier reputation.
Hilton (NYSE: HLT) today announced the signing of Hilton Garden Inn Visakhapatnam Yendada World Trade Centre (WTC), in partnership with BVM Energy and Residency Private Limited, a Kapil Group company. Expected to open in 2032, the hotel will mark Hilton’s entry into Visakhapatnam, expanding the company’s presence in Andhra Pradesh. Popularly known as the ‘Jewel of the East Coast’, Visakhapatnam represents a dynamic market where business and leisure travel increasingly intersect, making Hilton Garden Inn’s offering particularly well suited to evolving traveler needs.