Efteling raises the bar for guest experience with Mews’ open API platform
Efteling's four hotel properties now use Mews' API to deliver digital room keys, automated check-in, and integrated park access through mobile devices.
News
Iconic Swiss active lifestyle hotel selects Shiji’s integrated hospitality technology ecosystem
Le Clay will open in summer 2026 as the first of four planned Swiss properties using Shiji's fully integrated ecosystem from day one.
Amano Hotels Expands Flexkeeping’s Automation Tech Across EU & UK
The German hotel group integrated Flexkeeping's tools with Mews PMS to remotely monitor outsourced cleaning across its reception-free properties.
BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality.
Lobby's CEO and Elegia's founders presented how AI automation can bridge the gap between guest expectations for instant service and hotels' outdated manual workflows.
Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity
Expedia executive Elisa Ragno discusses AI's impact on hospitality and the balance between technology and human connection in guest services.
UN Tourism and France recognize tourism-tech start-ups and major companies driving efficiency and resilience
The challenge attracted over 20,000 participants globally and awarded French startups working on solutions from geolocated audio experiences to wastewater treatment systems.
Catching Up with The Hotel Folk: Guests, Growth, and Insights
It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu. Back in 2021, the world was just beginning to emerge from the worst of COVID. Travel was slowly finding its rhythm again, and hotels were learning how to welcome back both loyal and new guests whose expectations had shifted almost overnight.
Record attendance and industry insights define HOSPACE 2025 as Inspirational Leader award winners announced
The Hospitality Professionals Association (HOSPA) celebrated another record-breaking attendance at its annual conference, HOSPACE 2025, which took place on 13th November at the Royal Lancaster London – marking the 20th edition of the flagship event.
Final lineup confirmed for HOSPACE 2025
HOSPA has confirmed the final lineup for HOSPACE 2025, with it set to take place next Thursday, 13th November 2025, at the Royal Lancaster London. This year’s event marks the 20th edition of the UK’s leading hospitality conference and brings together industry professionals to explore the key topics and trends shaping the future of the sector.
Despite growing role for emerging technology – Brits still rely on friends and family for holiday tips reveals Amadeus research
Travellers in the UK are rapidly turning to new sources of information, including Generative Artificial Intelligence (Gen AI) and travel influencers, when it comes to planning their next trip, according to a major new global study from transformative travel provider, Amadeus.
HOSPACE 2025 gathers momentum as more high-profile speakers confirmed
The Hospitality Professionals Association (HOSPA) has announced further details for HOSPACE 2025, as anticipation builds for what promises to be a landmark 20th edition of the UK’s leading hospitality conference.
FREIgeist Hotels cuts guest check-in time by 30% with Mews
FREIgeist Hotels, the German hotel group renowned for its bold design and regional character, is celebrating one year since completing the rollout of Mews across all five of its properties. Since going live in August 2024, FREIgeist has seen a 30% reduction in average guest check-in time, significantly enhancing the guest arrival experience.
TrustYou stärkt Führungsriege und treibt die Always-Reply-Zukunft mit seiner Hospitality AI-Plattform voran
TrustYou, die führende Plattform für Hospitality AI, verstärkt sein Management Team mit drei international erfahrenen Branchenexperten: Steven Dow als Chief Revenue Officer (CRO), William Howes als Vice President Sales APAC und Marcel Stiller als Vice President Sales EMEA. Gemeinsam sollen sie die Expansion von TrustYou vorantreiben und die Vision einer durchgängigen, KI-gestützten Gästekommunikation weiter umsetzen.
Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation
Shiji, the global leader in hospitality technology, today announced that Visit Estonia has successfully improved national guest satisfaction by leveraging Reviewpro Reputation to unify feedback from more than 170 online review sources.
Fulham Football Club Scores with Oracle Cloud
Fulham Football Club (FFC) has recruited Oracle Cloud as its official point of sale (POS) and payments provider. In time for the upcoming season, the club will outfit Craven Cottage stadium and restaurants at its new riverside London entertainment destination, Fulham Pier with Oracle Simphony Cloud POS and Payments Cloud Service.
Superbude grew direct bookings by 101% with Cendyn DMP
THE CHALLENGE Superbude previously faced challenges in managing metasearch campaigns across multiple platforms, including Google Hotel Ads, Tripadvisor, and Trivago. Their campaign management process was complex, time-consuming, and yielded a lower ROI than they achieve today. The key obstacles were a lack of transparency in campaign performance and the absence of a centralized, user-friendly management tool. By partnering with Cendyn, their primary objectives were to automate campaign management for greater efficiency, streamline operations, and ultimately drive higher ROI across all channels. THE SOLUTION Cendyn’s Digital Marketing Platform (DMP) provided Superbude with a comprehensive solution to streamline their metasearch advertising campaigns. By centralizing all their campaigns into a single, easy-to-use platform, Superbude eliminated the complexity and time-consuming manual processes that previously hindered performance. With advanced automation, Superbude was able to optimize campaign management across Google Hotel Ads, Tripadvisor, and Trivago, improving real-time decision-making and ensuring greater transparency in campaign results to deftly adjust strategies when needed. As a result, Superbude achieved a significant increase in return ROI, benefiting from more efficient operations and enhanced visibility into campaign performance across all metasearch channels for more marketing efficiency. We are extremely pleased with the results we've achieved using the Cendyn Digital Marketing Platform. It has streamlined our metasearch advertising, making it easier to optimize campaigns, and we've seen a 105% growth in revenue generated. Cendyn has helped us stay competitive and maximize revenue, and we look forward to continuing to grow with them. Diana AvagianiE-Commerce Manager, Superbude
THE RESULTS By leveraging Cendyn DMP, Superbude achieved outstanding digital marketing performance in 2024, significantly surpassing the previous year’s results. Return on ad spend (ROAS) soared to 20.3x, marking an 18% increase compared to 2023. Revenue generation more than doubled, growing by 105%, while bookings saw an impressive 101% uplift. Clicks surged by 56%, driving higher engagement, and conversion rates improved by 28%, turning more lookers into bookers. These results highlight the power of efficient metasearch campaign management within a powerful platform in maximizing direct revenue.
UN Tourism and Croatia sign agreements to advance sustainable tourism development, research and innovation
UN Tourism has agreed to partner with the Ministry of Tourism and Sport of the Republic of Croatia and the University of Zagreb on research and innovation in sustainable tourism development and the creation of a Sustainable Tourism Awards.
Tambourine Acquires ReservHotel: Pairs Hotel Websites with Powerful Booking Engine Technology
Today, Tambourine, the global leader in hospitality marketing technology, announces the acquisition of ReservHotel, the leading hotel reservation platform serving the CALA region (Caribbean and Latin America), with the mission of bringing this best-in-class technology to its hotel partners across North America.
FHT Paris 2025: Streamlined Behind the Scenes, Exceptional Up Front
The French hospitality industry is at a crossroads. Between stricter regulations, rising operational costs, and increasing guest demands, hotels across France are under pressure to evolve. At FHT Paris 2025, industry leaders gathered to explore how Digital Transformation is transforming hospitality operations, moving beyond buzzwords and into real-world impact.
By Amber Ward, Marketing Assistant, Shiji
A smarter way to manage hotel groups, with Revier Hospitality Group and Mews
Through their innovative concepts and strategic growth powered by Mews, this Swiss hotel brand is reimagining the hospitality experience for modern travelers.
Mews and Revier Hotels