Through their innovative concepts and strategic growth powered by Mews, this Swiss hotel brand is reimagining the hospitality experience for modern travelers.
The Circus Hotel faced several challenges in managing its sales distribution. The first issue stemmed from working with a previous partner who duplicated their website to create campaigns, which made it difficult to maintain effective control over channel management. This lack of transparency caused significant challenges for both customers and employees.
Silken Hotels faced several challenges in their quest to strengthen their position in the competitive hospitality industry. Limited visibility on Global Distribution Systems (GDS) hindered their ability to capture a broader audience, while a smaller share of corporate clients restricted their revenue diversification. Insufficient participation in corporate RFPs further limited opportunities to secure global partnerships. Additionally, a lack of strong brand recognition among travel agents, consortia, and corporate travel planners posed obstacles to expanding their market presence. Inefficient rate management through their Central Reservation System (CRS) also made it difficult to align pricing strategies with market demands, underscoring the need for strategic adjustments to achieve sustained growth.
The SSE Arena, Belfast, is a beacon of success, a venue that has delivered sensible, simple innovation consistently since it first opened in 2000. With a focus on fan experience, delivering an atmosphere that engages and entertains, Northern Ireland’s biggest live events venue has gone from strength to strength with technology at the core of that drive.
Mews, the industry-leading hospitality cloud, now powers over 1,000 properties across France. The milestone makes France the country with the highest number of Mews customers, highlighting the nation’s appetite for digital transformation and modern hotel management software.
Inflation has been inescapable during the past 12 months, and the hotel industry has been one of the worst affected sectors in the UK. Recent data has shown that the average price of a night in a hotel has gone up by as much as 12.1% in the past year, with further price rises predicted. Against the backdrop of the cost-of-living crisis, which is already squeezing consumers on all fronts, right now hotel managers are faced with the challenge of convincing people to book a stay at their hotel at an increased cost.
The Bohemia Suites & Spa Gran Canaria is beloved by its guests, significantly outperforming other luxury hotels in Europe based on online guest satisfaction ratings. To learn how they have achieved these results, we spoke with Papis Diouf, the property’s Food and Beverage Manager, who was responsible for implementing operating processes and technology that allows their teams to deliver the service that is earning their category-leading reviews. This case study covers the story of how they did this.
Foxhills Club & Resort is proud to announce the installation of Crave Interactive’s state-of-the-art tablets in all guest rooms, further enhancing the luxurious guest experience the resort is known for. These tablets feature one-touch dialling to contact hotel departments and mobile ordering capabilities for outdoor spaces, including the pool area.
The QHotels Collection is a long standing customer of Xn Global Systems using xn dotPOS, the predecessor product to xnPOS, for over twenty years before taking the decision to upgrade their point of sale system to xnPOS in 2022.
Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has announced the successful adoption of its Vingcard Allure door locks by the recently constructed Paragraph Freedom Square Hotel, a Luxury Collection Hotel, in Tbilisi, Georgia. A Marriott franchised location representing the brand’s first Luxury Collection hotel to be opened within the Eastern European country, the property by featuring Vingcard Allure door locks for each its 220 guestrooms can now ensure a heightened safety standard combined with a richer guest experience that lives up to the Luxury Collection name.
htophotels is one of the leading chains in the Spanish hotel sector. It has 17 hotels along the Costa Brava, Costa Dorada and Costa de Barcelona, specialising in all-inclusive beach holidays. Its slogan is "happiness included" to reflect the love that the owners of this family business with 50 years behind them feel for their hotels.
Vingcard, hospitality’s leading provider of security access solutions and other advanced technologies, has announced a successful upgrade of its Vingcard Classic door locks at Radisson Blu Sobieski in Warsaw, Poland. An upscale property situated within the heart of Warsaw’s business district, Radisson Blu Sobieski by upgrading to Vingcard Classic RFID which will be enabled with Mobile Access, can provide its guests with the ideal combination of enhanced security and instant guestroom entry convenience.
The Grand Hyatt Barcelona, through a local agreement, has chosen Wifirst for the deployment and management of a new WiFi infrastructure as part of the transformation of this Barcelona gem situated in the heart of Avenida Diagonal. The Grand Hyatt Barcelona now embodies a perfect fusion of refinement, elegance, but also technology avant-garde.
Mews, the industry-leading hospitality cloud with almost 20% market share in the Netherlands, has been chosen by Bastion Hotels, the most successful independently owned hotel chain in the Netherlands, to power their fast-growing collection of hotels.
This case study delves into the operational overhaul at Travel Charme Strandhotel Bansin, Germany, achieved through the implementation of Shiji's Infrasys POS system. Facing challenges with an outdated system, the group recognized the need for a transformative solution to streamline processes. With 100 rooms and diverse dining options, including two restaurants and a bistro, the hotel caters to around 250 guests and hosts various events. The new POS system significantly enhanced efficiency, simplicity, and reliability. Greg emphasized the system's stability, ease of use, and flexibility in combining menus from different restaurants.
Aethos Milan was acquired by Aethos Hotels in 2021 from an art collector (formerly The Yard); the facility had undergone several expansions over the years, and the network infrastructure went through several installation phases with additions to both space and services. As a result, a network with little logic or structure, no documentation, consisting of multiple unconnected networks was in place, with connectivity provided by two different lines, one for the hotel and one for the new restaurant. Wifirst was called on to update this infrastructure, which was no longer suited to the standards of the Aethos brand.
Forward-looking ideas for the travel industry: under the new heading ’Take Travel Technology to the next Level. Together.’, the World’s Leading Travel Trade Show is giving innovative Travel Technology solutions its biggest platform to date. Providers from over 30 countries are represented in a total of five halls, while the popular eTravel Stage will again be a magnet with an impressive programme of panels, keynote speeches and lectures.
Agilysys (NASDAQ:AGYS), a leading global provider of hospitality software solutions and services, today announces the results of the 2023 UK Hospitality Impact Study, which revealed that just 27% of UK travellers have rebooked a hotel in the last year. The study, which canvassed the opinion of 1,000 UK consumers who have travelled frequently in the last year, revealed that 85% have made changes to their holiday plans in response to the cost-of-living crisis during the last 12 months.
InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced that its advanced IPTV, InnSmart and Proxy Casting guestroom entertainment solutions have been implemented at the newly renovated historic property that opened as Mondrian Cannes in March 2023.
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, together with local Danish supplier and IT infrastructure developer, Itplan, has announced the successful deployment of the GuestCast content streaming solution by Hotel Kryb I Ly Kro. Situated in Fredericia, Denmark, the privately operated boutique property with GuestCast can now cater to a growing number of international travelers who expect to be able to access their own streamed content regardless of the region they are visiting.