A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.
The author uses Voyager 2's journey through space to reflect on hospitality's obsession with technology versus the fundamental human act of welcoming strangers.
A hospitality veteran reflects on how social media and changing guest expectations have eroded the art of true luxury service over thirty years.
Four industry veterans with decades of design and leadership experience compete for NEWH's highest honor at the March 2026 Washington D.C. conference.
Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.
Congressional inaction on DHS funding threatens to leave TSA officers unpaid while causing significant airport delays for travelers.
The piece argues that hospitality's 70-80% turnover stems from leadership failures in creating strategic alignment, not compensation issues.
AHLA adds 11 companies including Deloitte, PwC, and AWS to its Premier Partner program, bringing expertise in consulting, technology, and operations.
The $400,000 donation will support housing and infrastructure repair through Jamaica's Promise following the Category 5 storm that caused $9 billion in damages.
Puorto argues that labor shortages will make human interaction a luxury commodity, forcing hospitality to redefine value as automation becomes operational necessity rather than strategic choice.
Taylor aims to position Kew Green as a leading UK hotel management company through team alignment and performance frameworks over five years.
AHLA supports the new bipartisan congressional caucus and highlights the industry's No Room for Trafficking training initiative.
The author argues that hospitality leaders have become too cautious to provide direct feedback and accountability, weakening the mentorship culture that once drove excellence in the industry.
The analysis identifies execution gaps, fragmented coordination, and lack of commercial leadership as core barriers limiting Philippine tourism's performance relative to regional competitors.
Vimbai Masiyiwa of Batoka Africa and Colin Bell of Natural Selection will receive leadership honors at the March 2026 summit in Nairobi.
U.S. Travel Association welcomed Global Entry's reopening while urging Congress to support unpaid TSA officers during the shutdown.
The conference explored how educators can adapt teaching methods to maintain critical thinking skills as students increasingly rely on AI tools for academic work.
The HFTP CEO reflects on 35 years with the association, highlighting expansion into Europe and Asia with new conferences and offices planned.
HOSPA panel discusses how aparthotels, lifestyle hotels, and challenger brands navigate rising compliance costs while maintaining profitability and guest focus.
The Social Hub's blended model mixing students, business travelers, and locals drives stronger margins than pure hotels while diversifying risk exposure.