The author argues that slow decision-making costs businesses more than bad decisions, introducing a "Delay Tax Framework" to measure hidden costs of indecision.
Three universal CX principles for leaders: treat service as a company-wide philosophy, train all staff on their role in the experience, and actively map and manage every customer touchpoint.
WTTC's Executive Council approved eight strategic priorities covering digital journeys, sustainability, AI, connectivity, and workforce, shaped by 200+ CEO interviews.
WTTC urges calm and evidence-based responses to the Ebola outbreak in DRC and Uganda, warning that misinformation and overbroad travel restrictions risk harming unaffected African destinations.
HSMAI Europe's new Playbook outlines 20 strategic choices facing hospitality in 2026, covering AI, operational costs, talent, and technology complexity, available free to paid members.
HSMAI Europe's AI Advisory Board, chaired by TrustYou CEO Benjamin Jost, is translating AI hype into practical guidance on discovery, content strategy, direct booking, and hospitality tech architecture.
EHL Dean Achim Schmitt argues hospitality's decades of comfort-driven complacency left it unprepared on talent and innovation, with retention, human connection, and competency-based education as the path forward.
Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand.
Equinox Hotels CEO Christopher Norton shares how he built a hotel brand around health pillars including fitness, nutrition, recovery, and sleep, pulling 1,500 locals daily through a 60,000 sq ft gym.
AHLA names Davidson Hospitality Group CEO Thom Geshay as Board Chair, effective July 1, 2026, succeeding Marriott's Liam Brown who retires after nearly four decades.
Dr. Michael Toedt, founder and CEO of dailypoint, receives the Lifetime Achievement Award from Munich's University of Applied Sciences for decades of teaching, industry leadership, and academic contribution.
GBTA warns that proposed CBP staffing withdrawals from major U.S. gateway airports could disrupt international business travel, citing $50.7B in annual inbound business travel spending at risk.
The article explores how hotel leaders can improve their effectiveness through intentional self-care practices and structured morning routines to combat decision fatigue.
The author argues that replacing human touchpoints with technology risks commoditizing hotels, leaving price as the only differentiator, and urges a "humanification" approach that blends automation with genuine guest interaction.
AHLA and AHLA Foundation are accepting nominations for the General Managers of the Year Awards and Stars of the Industry Awards, with winners announced at events in Miami Beach and Los Angeles.
ETC re-elected Miguel Sanz as President and named Arnar Már Ólafsson as Vice President at its General Meeting in Montenegro, while welcoming Booking.com, Feratel, GetYourGuide, and Skyscanner as associate members.
AHLA opposes a DHS proposal to halt customs and immigration processing at international airports in major U.S. cities, warning of severe harm to travel, workers, and small businesses.
Jeremy McCarthy, former Mandarin Oriental and Four Seasons executive, launches Leisure Alchemy, a free weekly digital briefing and platform for resort, wellness, and leisure industry leaders.
Matt Bell of Mollie's outlines how the UK motel brand blends design, technology, and service culture to prove quality and affordability can coexist at scale.
A hospitality professional recounts a 1992 financial crisis during a corporate relocation to Canmore, needing $4,500 in unexpected closing costs with no resources and one day to spare.