The article defines ultra-luxury as individualized, anticipatory experiences versus luxury's consistent standardization, with ultra-luxury achieving 2-3x ADR premiums.
Explores how hospitality culture and guest experience quality deteriorate when expanding from one property to multiple locations without formal operating structures.
Independent hotel operators can compete with major brands by combining operational discipline with experience-driven strategies and local relevance.
EHL's HumanX Summit 2026 in Lausanne will bring together 600 participants to debate balancing technology with humanity in hospitality leadership strategy.
Newport's annual retreat brings together 200+ leaders for education on AI marketing, data analytics, and profit-first strategies while strengthening vendor partnerships.
Industry experts discuss how centralizing back-office functions allows hotel GMs to focus on leadership and business strategy rather than operational processes.
The organization calls for legislation guaranteeing TSA and air traffic controller pay during shutdowns after two disruptions in six months cost billions.
Former Loews Hotels CEO and IHG Americas President remembered for his leadership at AHLA and commitment to developing young hospitality professionals.
Despite strong demand, Miami Beach operators face tightening margins due to misaligned policies and lack of coordination between tourism stakeholders.
A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.
The author uses Voyager 2's journey through space to reflect on hospitality's obsession with technology versus the fundamental human act of welcoming strangers.
A hospitality veteran reflects on how social media and changing guest expectations have eroded the art of true luxury service over thirty years.
Four industry veterans with decades of design and leadership experience compete for NEWH's highest honor at the March 2026 Washington D.C. conference.
Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.
Congressional inaction on DHS funding threatens to leave TSA officers unpaid while causing significant airport delays for travelers.
The piece argues that hospitality's 70-80% turnover stems from leadership failures in creating strategic alignment, not compensation issues.
AHLA adds 11 companies including Deloitte, PwC, and AWS to its Premier Partner program, bringing expertise in consulting, technology, and operations.
The $400,000 donation will support housing and infrastructure repair through Jamaica's Promise following the Category 5 storm that caused $9 billion in damages.
Puorto argues that labor shortages will make human interaction a luxury commodity, forcing hospitality to redefine value as automation becomes operational necessity rather than strategic choice.
Taylor aims to position Kew Green as a leading UK hotel management company through team alignment and performance frameworks over five years.