The article argues that modern hospitality success depends on inclusivity, tech-enhanced human service, hyper-personalization, transparent sustainability, and expanding beyond traditional room stays.
Hospitality consultant Simone Puorto discusses his philosophy of intellectual mobility, consulting ethics, and the dangers of technological overconfidence in education.
Steve Hennis of Hotelogy will chair the 9-member board while the society grows to over 250 members globally through invitation-only membership.
The International Luxury Hotel Association's Las Vegas conference explored how technology can enhance rather than replace human connection, with sessions covering AI automation, investment trends, and the evolution of personalized luxury service.
Ali Shahid becomes CEO after nine years with the company, while founder Jonathan Worsley transitions to Chairman role.
Valor Hospitality advocates for sustainable investment in Africa's $11.29 billion hotel market through community-focused operations and AI-enabled personalization.
Argues that operational excellence led by empowered GMs has become the key differentiator for hotel commercial success, not just technology or pricing tools.
Byron Fiddler of New Park Manor shares strategies for authentic family hospitality, from pre-arrival guest contact to inclusive spa access and child-friendly dining solutions.
Satya Anand will oversee unified U.S., Canada and CALA operations while Neal Jones takes EMEA and Federico Greppi leads CALA starting March 2026.
HSMAI Europe announces three major 2026 events: Commercial Strategy Week in London, Room for Growth in Oslo, and a new Leadership Development Camp in Paris.
HospitalityNet will launch a new website in January and run a year-long AI campaign while providing a curated calendar of 2026 industry events.
A former hotel executive recalls lessons in leadership and respect during a 1989 corporate conference at The Empress Hotel following its major renovation.
The wife of Marriott Chairman Emeritus Bill Marriott died at 90 after 70 years of marriage, having been central to the hotel family's legacy.
TRAVHOTECH offers five strategic priorities for hospitality leaders to focus on during the first weeks of the year to ensure meaningful improvement and competitive advantage.
Industry executive argues that while Agentic AI will dominate 2026 hospitality trends, success depends on using technology to enhance rather than replace human service.
Booking Holdings CEO Glenn Fogel shares his crisis management playbook after navigating 20+ years of global disruptions including 9/11, pandemics, and wars.
Agency founder DJ Vallauri reflects on 25 years of business growth, thanking long-term team members and hotel partners while highlighting $6,000+ in charitable donations.
Horst Schulze's ILHA keynote distinguished between hotel products and true hospitality, advocating for human-centered service leadership over technology-driven solutions.
Jordi Caralt, Corporate GM of Hidden Hotels with 30+ years experience, discusses transforming luxury hospitality through emotional connections, authentic experiences, and values-driven leadership over material excess.
Swire Hotels' managing director discusses the company's 'Houses, not Hotels' philosophy, expansion to 15-18 properties by 2030, and growth in Chinese domestic travel demand.