Framework argues hotels must strategically redesign roles around human-AI collaboration, focusing staff on emotional intelligence and judgment while machines handle routine operations.
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
The $15,000 grant funds Crime Stoppers, an anonymous reporting program operating since 1983 that offers cash rewards for safety tips.
Amanda Voss takes over from Lori Kiel to lead the Foundation's workforce development initiatives, with plans to expand certification programs and talent research.
Newport's Fairfield Inn Charlotte Matthews won Apple Hospitality REIT's Shining Apple Award while team member Tom Johnson earned individual Apple Award recognition.
Case study shows how repositioning a GM role as a transformation opportunity and using targeted outreach instead of job postings led to successful hire within five weeks.
Research shows the phone remains customers' preferred support channel, yet younger staff lack basic phone skills training.
Halekulani's executive housekeeper Audrey Goh shares insights on leading 160+ housekeepers, rebuilding after pandemic losses, and maintaining luxury standards through family-style management.
Kennedy's training webcast teaches staff to convert phone inquiries from online shoppers into direct bookings rather than losing them to OTAs.
Three students will receive $2,000 scholarships plus conference registration and industry mentorship through applications due April 30, 2026.
The Headland hotel in Cornwall demonstrates how prioritizing employee development and community engagement creates authentic luxury experiences that drive record revenues.
Poor customer service phrases like "it's company policy" frustrate guests because they signal inflexibility and lack of authority to help.
Commonwealth Hotels partners with Sales on Tap to train its national sales teams in modern prospecting and digital relationship-building techniques.
Cornwall's Headland Hotel showcases how rotational training and family values built 450+ years of combined staff service, transforming hospitality from fallback to profession.
Four senior executives appointed to lead unified commercial strategy across both properties, with focus on pre-opening preparations for Roswyn debut.
BMIHMS rose to No. 1 in Australia for Hospitality and Leisure Management, ranking No. 21 globally and No. 3 in Asia in the 2026 QS World University Rankings.
The March 2026 conference in LA recognized chapter excellence across categories from education to membership growth, with Ontario chapters winning multiple awards.
The article argues that leaders who express genuine belief in employees' potential can prevent the Peter Principle while boosting motivation and retention.
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.