The Leadership Gap We Keep Blaming on Generations
The author argues that workplace tensions between generations stem from inadequate leadership education, not generational deficiencies.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Opinion Articles
The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term
Analysis reveals how post-COVID lean staffing strategies create costly cycles of burnout, turnover, and declining service standards across hospitality operations.
By Zoe Connolly, Founder and CEO, Hospitality Spotlight
Why Mathematics is Important in Business and Hospitality Education
Academic argues that strong math skills correlate with 18% higher wages and improved problem-solving abilities essential for hospitality careers.
By Yacine Aoun, Visiting Professor, EHL
Why 2026 Will Force a Redesign of Pay, Incentives, and Performance Expectations
AETHOS argues wage inflation, pay transparency laws, and outdated bonus structures require hotels to redesign compensation by 2026 to retain critical talent.
By Matt Peterson, Managing Director, AETHOS Consulting Group
Hospitality as a force for good: lessons from a refugee
Syrian-Armenian refugee Armen Melkonian shares how hospitality principles guided his journey from war-torn Syria to hotel industry success in the Netherlands.
Thought Leadership Development: Creating a Culture and Community
The article outlines a framework for hospitality professionals to establish expertise, create quality content, and build authentic online presence to become recognized industry thought leaders.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Beyond the Business Case: What Hotels Get Wrong About Neurodiversity Employment
Despite 40% of UK hotels having neuroinclusion policies, fewer than 15% of neurodivergent employees find accommodations effective, revealing a gap between corporate commitments and operational reality.
By Jayanti Jayanti, Senior Lecturer in Hospitality Management, University of West London
Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities
The author introduces KTN's new training program using the E.P.I.C. framework (Enthusiasm, Proactivity, Intuition, Connection) to develop what he calls "heart skills" in hospitality workers.
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)
Can Career Mobility Be a New Solution to Lodging Workforce Development?
Research identifies 21 key factors for career mobility in lodging, revealing significant gaps between employee importance ratings and actual industry performance.
By Haemoon Oh and Miyoung Jeong
On-Site Training: Always a Smart Option
Maestro promotes onsite training as superior to remote learning for hotel staff development, citing better engagement and real-world practice.
By Wendy Paul-Leonard, Senior Training Services Manager, Maestro
The smarter way to hire staff: rethinking hotel recruitment
Mews executives share how hotels can adopt tech industry recruitment practices, including employer branding, pay transparency, and social media channels to combat 70-80% turnover rates.
Why your team still holds the key to guest satisfaction
Shiji Q3 2025 data shows positive staff mentions boost hotel review scores by 0.5-0.6 points globally, proving human connection drives guest satisfaction even as AI handles routine tasks.
By Jessica Kurtz, Global Product Ambassador, Shiji
Team Building: Assembling Effective Teams
The article benchmarks successful hospitality companies like Ritz-Carlton and Marriott to identify team-building practices that drive retention and productivity.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
How Hotels Can Be Advocates and Help Prevent Trafficking
The article provides hotels with practical steps to train staff on recognizing trafficking signs and establishing reporting protocols to protect guests and avoid legal liability.
By Lori Cohen, Chief Executive Officer (CEO), Protect All Children from Trafficking (PACT)
From Reactive to Resilient: Why Best Sales People Quit and What Sales Leaders Must Learn
My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
Developing a Guest-Centric Culture: Training and Best Practices for Superior Service
Hospitality, at its core, is about making people feel seen. It’s about creating the kind of moments that cut through the noise of everyday life and lodge themselves in memory forever.
By Mychal Milian, General Manager, Waterstone Resort & Marina, Boca Raton - Curio Collection by Hilton, Hilton
The Five Rules of Optimizing AI in Hotel Human Resources
Think about all the things we say we want to do but do not have time for: follow-up calls to candidates, monthly wellness check-ins/stay interviews, individualized onboarding paths, coaching based on performance data.
By Merrick P. Dresnin, Chief People Services Officer, Cote Hospitality
How job seekers can succeed in AI-assisted hiring
As artificial intelligence (AI) has revolutionized how businesses recruit and select talent, job seekers must also adapt to this new reality. This week, we shift the focus from how companies and HR managers can lead the process to how job seekers can use AI strategically to enhance their success in the job application process while maintaining authenticity, integrity, and self-awareness.
By Linchi Kwok, Professor and Department Chair, Cal Poly Pomona
How Task Force Marketing Helps Hotels Bridge Staffing Gaps
The hospitality industry has long relied on task force professionals to fill leadership gaps in operations, finance, and revenue management. As we approach 2026, that same concept is gaining momentum within marketing and communications. It’s especially true in this discipline where continuity, strategy, and agility are essential to maintaining brand strength and driving revenue.
By Debbie Miller, Digital Marketing and Communications Professional and member of Cayuga Hospitality Consultants, Cayuga Hospitality Consultants
What Gen Z Wants from Hotels: Operational Insights for Hospitality Leaders
In an increasingly competitive hospitality environment, guest satisfaction is the basis of a customer’s loyalty to a brand and a hotel’s long-term revenue growth.
By Omer Aras and Bendegul Okumus