The CRRM framework tracks engagement, financial correlation, performance, and retention to transform corporate retreats from expenses into measurable strategic investments.
Bournemouth University study reveals luxury hotels must adapt recruitment, onboarding, and workplace culture to meet Gen Z expectations for transparency, development, and wellbeing.
A general manager reflects on managing family priorities while leading in an industry that demands constant availability, emphasizing intentionality over perfect balance.
Survey of 99 women leaders at Forbes Travel Guide hotels reveals 80% cite resilience as success driver, but 40% face gendered leadership barriers.
Recruitment is a race in hospitality. There’s urgency in filling open roles—especially when guest expectations remain high and operations never pause. When you have openings in certain roles, you risk revenue. Take a Sales Manager vacancy – who is handling that role’s book of business? Who is filling the rooms that Sales Manager would have filled?
Amazon has quietly started closing more of its Amazon Go physical stores. The idea was revolutionary: just walk in, grab what you need, and walk out—no checkout lines, no friction, all powered by sensors and AI. Per many studies, if you remove friction you increase consumption. But this didn’t work out.
The article argues that empathy-driven management and employee wellbeing initiatives drive 21% higher profitability and up to 59% less turnover.
The article explores how hospitality industry practices like recognition systems, staff wellness programs, and service training can improve both patient care and employee satisfaction in healthcare settings.
The piece argues for replacing CV-driven recruitment with AI-powered, skills-based hiring to address Asia Pacific's 48% annual frontline turnover problem.
The article argues that algorithm-based candidate screening in ATS platforms often overlooks top talent, advocating for human intervention and RPO solutions to improve hiring outcomes.
Global survey of 460 chefs reveals 69% routinely consider leaving roles due to toxic leadership, work-family conflict, and unsustainable working conditions.
The author argues that workplace tensions between generations stem from inadequate leadership education, not generational deficiencies.
Analysis reveals how post-COVID lean staffing strategies create costly cycles of burnout, turnover, and declining service standards across hospitality operations.
Academic argues that strong math skills correlate with 18% higher wages and improved problem-solving abilities essential for hospitality careers.
AETHOS argues wage inflation, pay transparency laws, and outdated bonus structures require hotels to redesign compensation by 2026 to retain critical talent.
Syrian-Armenian refugee Armen Melkonian shares how hospitality principles guided his journey from war-torn Syria to hotel industry success in the Netherlands.
The article outlines a framework for hospitality professionals to establish expertise, create quality content, and build authentic online presence to become recognized industry thought leaders.
Despite 40% of UK hotels having neuroinclusion policies, fewer than 15% of neurodivergent employees find accommodations effective, revealing a gap between corporate commitments and operational reality.
The author introduces KTN's new training program using the E.P.I.C. framework (Enthusiasm, Proactivity, Intuition, Connection) to develop what he calls "heart skills" in hospitality workers.
Research identifies 21 key factors for career mobility in lodging, revealing significant gaps between employee importance ratings and actual industry performance.