A new chapter in Qatar's luxury lifestyle story begins as Rosewood Doha officially opens its doors at the forefront of Lusail. Much more than a hotel, it is a destination of experience, meaning, and memory—inviting guests to explore the intersection of Qatar's storied heritage and its dynamic present.
Hilton (NYSE: HLT) announced the signing of Diyar Ajwa, Tapestry Collection by Hilton, in partnership with Al Musbah Group - marking the debut of the lifestyle Tapestry Collection brand in Saudi Arabia. Expected to open later in 2025, the new signing reinforces Hilton's continued expansion in the Kingdom and adds to its growing presence in one of the world's most significant religious tourism destinations. With this addition, Hilton remains on track to reach its milestone of 100 hotels trading and in the pipeline across Saudi Arabia.
Absolute Hotel Services Middle East & Africa (AHS MEA) is proud to announce the signing of a landmark hotel and branded residences management agreement with EGYGAB Developments for its lifestyle resort project Masaya, located in Sidi Abdelrahman on Egypt's North Coast. The agreement introduces U Hotels, one of AHS's signature lifestyle brands, to one of the region's fastest-growing resort destinations.
IHG Hotels & Resorts, one of the world's leading hotel companies, has announced the signing of Crowne Plaza Madinah Al Haramain, a 383-key hotel in partnership with Arbah Tayba Real Estate Company. Slated to open in 2026, the hotel will be managed by IHG and will further strengthen the company's premium portfolio in one of Saudi Arabia's most significant religious and cultural destinations.
Located along the pristine shores of Obhur Bay, Rixos Obhur Jeddah ushers in a bold new chapter of experiential travel, enhancing Jeddah's position as a global leisure and tourism hub. As the first Rixos property in the Kingdom, the resort introduces the brand's renowned "all-inclusive, all-exclusive" concept to Saudi Arabia, setting a new benchmark for immersive, inclusive, and family-centric stays. Combining contemporary refinement with the warmth of traditional Arabian hospitality, Rixos Obhur Jeddah presents a vibrant offering where every element, from dining and wellness to entertainment and children's activities, is carefully curated and seamlessly included.
A new "Hygge" themed hotel is set to open in Dubai within the next two years. A project by Dubai-based real estate and property developer Kleindienst Group, the new property is named after the Scandinavian philosophy of hygge - a concept that's Danish in origin, with the word conveying a sense of contentment, simplicity, and the quiet joy of everyday life. The hotel will be located within The Heart of Europe on Dubai's World Islands, and is scheduled to open in the first half of 2027.
After two decades of watching hospitality tech rise, stumble, evolve, and occasionally reinvent itself, I have learned to spot when change is more than just a new buzzword. Right now feels like one of those moments. Not a flashy revolution, but a quiet recalibration. One that is redefining how technology is funded, built, and deployed across the industry. From capital discipline to platform thinking, we are entering an era where substance finally matters more than sizzle. And if we pay attention, this shift could set the tone for the next generation of hospitality innovation.
Our work with clients on personalization is rooted in the fundamental view that we've always aimed to better match what we have to offer with what a guest truly desires. This is particularly crucial when a property offers a diverse range of products beyond just rooms, where strategic personalization can genuinely elevate the guest's enjoyment by more accurately aligning offerings with their individual preferences.
Let's be blunt: most hotels haven't even reached personalization, let alone hyperpersonalization. And while Booking.com, Netflix, and Amazon are masters of knowing what you want before you do, many hotels still worship the PMS like it's the digital holy grail.
After half a century in hospitality, one truth endures: this industry doesn’t stand still. It evolves. Slowly at times, all at once at others. What was once a business built on bricks, beds, and brand loyalty is now a high-stakes game of capital flows, margin compression, and digital transformation. The fundamentals remain: service, trust, and consistency. But everything around them is shifting. If the last decade taught us how to survive disruption, the next one will ask us to lead through it. That begins by rethinking what hotels are, who they serve, and how every square foot and every line of code can drive performance.
Mention PMS migration and most hotel executives will pause. It’s not hesitation without reason. Shifting core systems takes time, coordination, and no small amount of budget. It impacts every layer of your operation, from the front office and housekeeping to finance, IT, and beyond. But while the disruption is real, the real risk lies in waiting too long. In a fast-moving tech landscape, staying still doesn’t keep you safe. It just means you’re falling behind without even noticing.
Luxury isn’t loud. It doesn’t announce itself in flashing features or complicated tech. True luxury in hospitality whispers through anticipation, intuition, and the kind of personal touches that make a guest feel not just welcomed, but understood. It’s not about the opulence of the building or the buzzwords on the website. It’s about how effortlessly everything unfolds. Behind the scenes, there’s powerful technology doing the heavy lifting. But on the surface, what the guest experiences is something far more human: calm, confidence, care. In this article, we’ll explore how the best luxury properties use invisible systems to create unforgettable, seamless moments. Moments where service feels less like service and more like being seen.
There’s no shortage of hype around AI right now. Everyone’s talking, posting, paneling. But here’s the thing: most of it misses the point. If you’re in hospitality, the question isn’t whether AI matters, it’s how you make it matter for your business. Not in some distant future, robots running the lobby kind of way, but in the here and now. In the everyday moments where performance is won or lost. Because while the spotlight stays fixed on shiny AI travel assistants and chatbots with witty comebacks, the real advantage, the one that moves the needle, is quietly waiting behind the scenes.
In hospitality today, what matters most cannot always be seen on a checklist. The guest experience has become the defining product, shaped not just by the room or the view but by every moment of interaction and ease. A warm greeting, a seamless digital check-in, a timely response to a simple request. These are now the hallmarks of value. As expectations rise, so does the need to measure what truly moves the guest. This is where guest experience benchmarking steps in, not just as a performance tool but as a strategic lens for building loyalty, trust and lasting impressions.
Wynn Al Marjan Island, slated to open in early 2027 in Ras Al Khaimah, United Arab Emirates, has released the first details and images of Enclave - a new hallmark of Wynn's platinum-standard hospitality with bespoke service, extraordinary amenities, and lavish accommodations high above the grandeur of the greater Wynn Al Marjan Island resort. Designed as an exceptionally rarefied address, Enclave is defined by its exclusivity and intimacy, with an elevated focus on privacy and intuitive service within an opulent world unto itself.
The Property Management System is no longer just the engine room quietly humming in the background. It’s becoming the brain of the operation. As guest journeys grow more complex and expectations rise, the PMS is stepping out from behind the curtain and into a starring role. Not just as a system of record, but as a platform for revenue growth, service delivery, and operational agility. The real shift is not just about building better tech. It is about rethinking what the PMS is and what it needs to become. This article explores the six key trends reshaping that future and what it means for operators who are ready to move beyond the status quo.
The HYB Annual Tech Survey, conducted in May 2025, gathered 264 global responses from hotel companies, tech providers, consultants, and other industry stakeholders. This research was conducted with a goal to better understand the current state of hotel technology – what's working, what's not, and where the industry is headed next.
For years, hotel revenue strategy has defaulted to a one size fits all model: optimize for RevPAR, chase occupancy, and call it success. But the landscape has shifted. Guests are savvier, channels more fragmented, and margin tighter than ever. In this complexity, a new clarity is emerging. Some hotels don’t want to be everything to everyone. They want to be something distinct to someone. That is where Dual Revenue Management steps in, not as a tweak to existing models, but as a rethinking of how value and volume can coexist. This is not about choosing sides. It is about choosing structure. A smarter, more nuanced framework where distribution is no longer a battlefield but a strategy board, and every move has a purpose.
Hospitality is no longer defined by the type of key handed over at check-in. Whether it is a hotel room for two nights, a short-term rental for a week, or an extended stay that blends work and leisure, today’s guests move fluidly between formats. What they expect in return is simplicity, consistency, and digital ease. The convergence we are seeing across property types, guest segments, and operating models is not a trend; it is a structural shift. And behind this shift is a pressing question for operators: can your tech keep up?
The Ministry of Tourism has released its 2024 Annual Statistical Report on the tourism sector in Saudi Arabia, highlighting key indicators of tourism activity and underlining the sector’s continued growth following the significant progress recorded in 2023.
The hospitality industry has never lacked technology. What it has lacked is cohesion. For years, hotels have layered system upon system, vendor upon vendor, hoping that one more plugin or upgrade might unlock the seamless guest experience everyone talks about but few actually deliver. And yet, despite all the investment, many properties still find themselves stuck, trapped between legacy infrastructure and rising guest expectations. It is not a lack of innovation that is holding them back. It is fragmentation. In this article, we explore why the future of hospitality depends not just on more tech, but smarter, integrated tech, and how a modular, connected approach is reshaping everything from operations to the guest journey.