A LodgIQ executive argues that over 50% of AI pricing recommendations are overridden industry-wide because hotels skip the trust-building stages needed before full automation, not because the technology fails.
Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies, is set to introduce its locally focused, affordable lifestyle brand, ASAI Hotels, to Malaysia, with the opening of ASAI Gamuda Cove.
I've long been a believer in the model - Happy Staff-Happy Guest- Profitable Business.My personal view is that this is where the real solution lies. As an industry we are reasonably good at measuring things. Although I don't believe we are as good as measuring the right things together.
Improving retention is certainly good news, but retention alone does not tell us whether employees are committed to their organizations. During economic uncertainty, some employees may practice “job-hugging,” staying primarily because changing jobs feels risky.
Building a hospitality business team means to create community not just jobs. Business and employee performance needs to focus on the delivery of great service and support the establishment of sustainable hospitality environments (good for the environment, good for the community and good for business).
H1 2026 global hotel performance was driven by ADR growth rather than occupancy gains, with shrinking booking windows, shorter stays, and rising guest expectations reshaping commercial strategy.
Hyken argues churn stems from inconsistent service experiences over time, and urges companies to measure it as rigorously as sales to identify and fix the root causes.
Wednesday closed the week's guest-ownership thread with the contract clauses behind it. Booking.com's General Delivery Terms limit the guest record to performing the reservation, bar unsolicited marketing outright, and cut off the property's access 30 days after the stay, while Expedia's independent-hotel data agreement lists every permitted use and omits marketing entirely. The only unencumbered record is the address a guest gives a person during the stay. Amadeus research found 69% of travellers are satisfied that AI summaries give them enough to choose without looking further, rising to 87% in India, and two branded-residence pieces landed the same morning with opposite messages. Canadian RevPAR is up 6.5% year to date, and Convene appointed a Chief Product and Technology Officer from Axios.
IHG returns as official hotel partner of the 2026 US Open with a new complimentary motorcoach experience and Racquet Bar perks for fans and loyalty members.
With U.S. hotel margins compressing for a third consecutive year, the article argues supplier payments represent an untapped profit center via rebates, working capital gains, and AP automation.
The author argues that fully automated AI proposal responses risk commoditizing hotel group sales, pushing buying decisions toward price alone, and urges hotels to keep human touchpoints at the center of the sales process.
Accor, a world-leading hospitality group, and Al Qimmah Hospitality, a subsidiary of BinDawood Investment Company, have announced the expansion of their strategic partnership to develop a portfolio of more than 4,000 keys across Saudi Arabia, with a strong focus on Makkah and Madinah, marked by the signing of a new 850-key Novotel in Makkah.
Four Seasons Resort Maldives at Kuda Huraa unveils ŪRJĀ Naturopathy Island – the next evolution of holistic healing in the Maldives. Named after the Sanskrit word for vitality, ŪRJĀ is a wellness destination with a difference. Its program balances naturopathic principles with scientific expertise, shifting the focus from surface-level relaxation to meaningful restoration.
InterContinental is extending its global deal with jet lag app Timeshifter, giving all guests at its 242 hotels across 70 countries free access to personalised circadian science-based travel plans.
Executives from Meliá, Rotana, Wyndham, and STORY Hospitality outline the forces behind branded residences' rise, with Saudi Arabia and the UAE highlighted as top investment markets.
Pemako Punakha, conceptually designed by Bill Bensley, is Bhutan's first luxury tented villa property and flagship of the country's first Bhutanese-owned luxury hotel group, with rates from $1,800 per night.
Highline Hospitality Partners acquires its 20th and 21st hotels, bringing its portfolio to 21 properties, over 5,500 rooms, and ~$1.7B in assets under management.
Jagruti Panwala, President and CEO of Wealth Protection Strategies and AHLA Executive Committee member, will receive the award at The Lodging Conference 2026 in Phoenix on October 7.
HVS and CoStar report Canadian hotel RevPAR grew 4.0% in 2025 and is up 6.5% year-to-date, driven by domestic travel, Chinese tourism, and a favourable exchange rate luring U.S. visitors.
HVS argues that branded residence success depends on buyer demand depth, competitive positioning, and independent feasibility analysis, not brand affiliation alone.
Radisson Hotel Group is pleased to announce the signing of Radisson RED Sydney Haymarket, a 328-room, new-build lifestyle hotel set to open in 2029. Located in the vibrant southern end of Sydney’s Central Business District, the hotel will bring Radisson RED’s bold, playful, and social approach to hospitality to one of Australia’s most dynamic urban precincts.
Hotels receive OTA guest emails for operational use only, but an address given directly by a guest during their stay is unencumbered by platform restrictions and is the only record the hotel truly owns.