Hotels chasing AI visibility should first fix digital fundamentals: quality content, reviews, social presence, and accurate listings before optimizing for ChatGPT or LLM-based discovery.
The JdV by Hyatt brand, alongside Highline Hospitality Partners, is thrilled to announce the opening of The Lowline Hotel, now welcoming its first guests to Charleston's newest lifestyle destination.
Meliá Hotels International earned ISO 37001 Anti-Bribery and Corporate Governance certifications from AENOR, achieving the top G++ governance rating, alongside renewing its UNE 19601 Criminal Compliance certification.
The Clara Hotel has opened in Plano’s Legacy Corridor following a property-wide renovation and repositioning of the former NYLO Hotel. Owned by NewcrestImage and operating within Hilton’s Tapestry Collection, the 176-room property now features a residential-inspired design, updated guestrooms and public areas, eight specialty suites, flexible meeting facilities, a heated outdoor pool and a revitalized 4,000-square-foot courtyard.
ILHA INSPIRE 2026 will gather 900–1,000 luxury hotel executives in Orlando on Dec 15–16, with keynotes from Marriott's Tina Edmundson and Club Med's Carolyne Doyon covering investment, AI, wellness, and F&B strategy.
Reservations for Auster at Dome Mountain, the newest property from Arthur M. Blank's AMB West Montana portfolio, will officially open today, inviting travelers to plan their future stay along the Yellowstone River just 20 minutes from the North Gate of Yellowstone National Park.
A structured guide covering training schedules, budget allocation (2-5% of revenue), LMS platforms, and case studies showing up to 45% turnover reduction and 2.5x ROI within 18 months.
Namastay founder Frédéric Robles argues that friction at checkout, not pricing or loyalty, is the primary reason hotel direct booking rates remain stuck at 5–15%, while digital wallets have doubled mobile bookings on some properties.
LHG properties across Auckland, Boston, Gold Coast, Jakarta, and Hong Kong are turning kitchen byproducts into menu items, saving hundreds of kilograms of waste annually, while six hotels now hold EarthCheck Master status.
An operator-turned-founder argues that hotel groups have optimized individual functions at the expense of cross-functional rhythm, and introduces PHAL OS, an AI leadership layer targeting top-10 hotel groups.
Hyatt's Vows Venues study of 2,000 UK adults finds 83% want to marry abroad, with Italy topping destination choices and couples budgeting £36,579 on average for the event.
A hospitality veteran argues that emotional connection and cultural intelligence, not SOPs or luxury amenities, are the true differentiators driving long-term guest loyalty.
HSMAI opens entries for the 2026 Adrian Awards, celebrating the competition's 70th anniversary with 34 categories and new Best-of segments; deadline is September 15, 2026.
Visa Destinations is an interesting development, but it's too early to call it a major shift in hotel distribution. Visa has huge global reach through its billions of payment cards, giving it the potential to become a significant travel booking platform.
I wrote some time back about the emergence of banking as a genuine alternative to traditional distribution and their depth of customer intelligence as compared to other business types competing for the same customer.It’s a mistake to look at this strictly through the lens of Visa's direct customer relationships or draw parallels to Amazon's travel missteps.
Visa's 4.3 billion cards in circulation miss something AMEX has: an aspirational brand cardholders actively choose because of what it says about them.That distinction matters more than scale here. Amex built travel credibility over decades with their concierge desks, Centurion Lounges, curated hotel collections...
An opinion piece arguing that hotels focus too heavily on revenue generation while quietly losing value through unanswered calls, payment discrepancies, utility waste, and outdated content.
A reflective piece on how internal promotion competition quietly erodes trust and collaboration among colleagues, and how professionals can hold ambition and collegiality at the same time.
A comparison of six team communication apps for hospitality businesses, evaluating mobile usability, security, multi-location support, and onboarding speed, with Zenzap positioned as the top pick.
Wednesday brought hospitality.today's warning that Booking Holdings is unifying its B2B wholesale operation to resell hotel net-rate inventory across bank apps, airline checkouts, and loyalty portals at scale, JD Power's 30th annual study finding North America hotel guest satisfaction at a 30-year high of 665 out of 1,000, and Urban Cowboy founders on 12 years of growth with no marketing spend. Revinate's HITEC booth conversation, the Sunshine Protection Act's impact on hotel operations, and a record-breaking properties day rounded out the session.
The article argues that Occupancy, ADR, and RevPAR are no longer sufficient, calling for dashboards that also track TRevPAR, ESG metrics, employee engagement, and real-time AI-driven analytics.
The European Accommodation Barometer finds hoteliers are combining dynamic pricing, OTA partnerships, and event-driven strategies to reduce reliance on July-August, when 31% of all EU tourism nights are concentrated.