Holiday Inn Kenilworth deployed Eccobell's AI voice agent, cutting reception calls by over 80% in the first week, with upsell commissions now exceeding the technology's cost.
An opinion piece arguing that frictionless, tech-enabled check-in is the new gold standard for business hotels, drawing a direct parallel to the Uber ride experience.
A white paper translating the White House's June 2026 AI Executive Order into operational priorities for hotels, covering cybersecurity exposure, AI governance, vendor strategy, and data sovereignty.
A roundup of five work communication apps for hospitality teams, with Zenzap positioned as the top pick for mobile-first, secure, and hospitality-specific team chat.
Pricepoint secured $6.6M in seed funding led by Brightspark Ventures to scale its AI-native hotel pricing platform, which automates rate execution in real time rather than generating manual recommendations.
Cloudbeds' Spring Release 2026 adds group sales tools, a rebuilt calendar for 4,000+ room properties, USALI-aligned accounting, enhanced reporting, and a conversational AI interface called Ask Signals.
HotelRunner's Riza Kaynak joins the Booking.com Connectivity Commercial Advisory Board for a second consecutive term, as the company also holds Premier Plus Connectivity Partner status among 600+ providers.
GratifID will host a pre-HITEC 2026 webinar on June 10 for hotel tech consultants, covering NFC vs. QR-based digital tipping platforms ahead of its TIPMO product launch in San Antonio.
Hospitality tech product leaders Jennifer and Natalie outline how strong product management bridges frontline operations and leadership through data, storytelling, and lifecycle-aware prioritization.
RDP will demo its expanded PMS ecosystem at HITEC San Antonio (June 15-18), featuring new payment tools, owner portal upgrades, and integrations with Ascent360, Pulse, and DocuSign.
Mews unveiled its unified Mews OS platform at Unfold 2026, adding revenue management, guest messaging, business intelligence, accounting, and a SiteMinder-powered channel manager to one integrated stack.
ampliphi's AI-powered RMS now integrates directly with Stayntouch PMS, pushing automated rate updates in real time and saving independent and mid-market hotels 6+ hours per week in manual pricing work.
BluIP's AIVA 3 platform cut front-desk call volume by over 75% at The Proper Hotel Santa Monica, handling up to 85% of guest inquiries autonomously across voice, SMS, and web chat.
A vendor-authored piece promoting a PMS profile deduplication tool that auto-merges duplicate guest records, claiming savings of 3 to 15 hours per property per month as part of a VIP Guest Recognition Suite.
Pertlink proposes TCPG (Token Cost Per Guest) as a new hotel KPI measuring generative AI spend per guest served, drawing parallels to OTA commission and calling for USALI adoption.
Ted Horner argues hotels underinvest in technology due to weak vendor ROI cases, while OTA commissions squeeze owner margins and major brands increasingly resemble marketing companies.
Amadeus launched its Travel Advertising Platform at its Nice summit, using AI and an Accenture-built agentic framework to shift hotel and airline ad spend from reactive optimization to forward-looking, cross-channel demand orchestration.
RobosizeME names Sean Anderson, former CRO at Book4Time, to lead global sales and revenue operations as the AI automation firm expands across enterprise hotel portfolios.
Davy and Jill reflect on Mews Unfold 2026 in Amsterdam, weighing AI's promise to free staff for human connection against the industry's oldest unsolved frustration: recognising returning guests at check-in.