Apaleo launches AI Copilot to ease operational pressure on hotel teams
The AI assistant handles complex multi-step tasks like room assignments and overbooking through natural language, trained on hotel-specific processes.
News
How AI is Pushing Past Hotel Guest Personas
AI requires contextual, real-time guest data rather than static personas to deliver effective personalization and capture revenue opportunities.
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
The Future of Hotel Technology: 30 Key Trends for 2026
The article outlines AI-driven revenue optimization, unified data platforms, and mobile-first guest services as the core technology priorities reshaping hotel operations.
By Rohith Kori, Senior Vice President, Product Strategy, F&B, Agilysys
Transforming Hotel F&B with Mobility-Driven Operations
American Liberty Hospitality reports 10-15% F&B revenue increases and 10-20% faster service after deploying mobile POS across five properties.
By Shiji's Editorial Team, Shiji Group, Shiji
From browsing to conversation: AI Infrastructure to compete in the new hotel ecosystem
Mirai argues hotels need AI infrastructure designed for conversation in addition to web browsing to compete with OTAs in the new conversational commerce era.
By Pablo Delgado, Managing Partner & CEO America, Mirai
TrustYou and Apaleo Present “Magic Moments”: Always-Reply, Always-On Guest Communication Powered by AI
TrustYou and Apaleo's joint solution enables hotels to provide 24/7 AI-powered guest communication across all channels from booking to post-stay.
TrustYou and Apaleo GmbH
Fliggy goes live with bookings via AI interface
Fliggy's AI bookings surged 800% during Spring Festival, with attraction tickets up 24-fold as consumers shift from AI search to task execution.
Canary Technologies Named Best Digital Tipping Solution in 2026 HotelTechAwards
Canary won the 2026 HotelTechAward based on verified hotelier reviews, with its platform allowing mobile tipping without app downloads.
UrVenue to Showcase Unified Booking and Experience Commerce Platform at Indian Gaming Tradeshow and Convention 2026
UrVenue will demo its unified platform for managing resort amenities at the April gaming convention, previewing new features like 3D seat maps and multi-day bookings.
Lobby secures USD 2.2M to expand its AI Booking Platform across the travel industry
The startup raised funds from Founderful to expand its AI platform that processes group booking emails in 30 seconds, reducing response times by 75% and boosting conversion rates up to 15%.
Lobby and Founderful
Bridging the gap between data and strategy in Revenue Management
AI Wizard positions itself as a solution to bridge communication gaps between data-heavy revenue managers and commercial leadership teams.
By Samuel Johnson, Head of Operations, LodgIQ™
Managing Travel Disruption with Intelligent Operations
AI systems now help hotels anticipate sudden demand spikes from flight disruptions by analyzing airline data and passenger patterns in real-time.
“It should be at the Top… or maybe the Bottom”
Bartnick argues that technology failures in hospitality stem from poor user understanding and lack of clear guidance, not flawed systems themselves.
By Fabian Bartnick, Founder, Infinito
From Amenity to Asset: Turning Wellness into a Core Revenue Strategy
Hotels can increase total guest revenue by up to 10% by integrating wellness services into their PMS rather than managing them as separate amenities.
By Lisa Jane Wheaton, Senior Project Strategist, Maestro
CLLIX Apartments & Hotels Expands Flexkeeping Rollout Following Pilot Success at Brisbane Skytower
CLLIX achieved 413% ROI and saves 112 hours monthly in room allocation after deploying Flexkeeping at Brisbane Skytower.
Will AI Bring Hotel General Managers Back to the Lobby?
The author argues AI's greatest value will be freeing hotel managers from administrative tasks to focus on guest and staff relationships.
By Andrew Carey, Chief Executive Officer, Newport Hospitality Group
Actabl Launches Integration Connecting ProfitSword Budgets with Hotel Effectiveness to Streamline Hotel Portfolio Labor Planning
The integration connects ProfitSword budgets with Hotel Effectiveness labor plans, eliminating manual reconciliation and creating unified labor expectations across hotel portfolios.
Lighthouse Named to Fast Company's Annual List of the World's Most Innovative Companies of 2026
Lighthouse earned recognition for launching AI tools including a ChatGPT booking app and revenue optimization agents serving 80,000+ hotels globally.
Why AI Success in Hotels Now Depends on Measurable Results, Not Momentum
The article argues hotels must shift from AI experimentation to measurable operational improvements, focusing on defined performance targets and consistent system adoption.
By Steven Moore, Chief Executive Officer (CEO), Actabl