Hoteliers are urged to treat PMS outages as operational crises, with practical guidance on backup validation, offsite redundancy, and recovery drills to minimize downtime.
Agentic AI is shifting travel from search-and-select to ask-and-act, but nearly 70% of travelers still prefer to complete bookings via trusted brands rather than AI agents, signaling the need for appropriate, not maximum, automation.
Cendyn adds four payment integrations (Flex Pay, FreedomPay, Stripe, Gr4vy) to its CRS, enabling BNPL, multi-currency support, and policy-driven payment management to cut direct booking drop-off.
A decision guide for independent hoteliers on prioritizing tech investments, covering must-have systems like PMS, channel manager, booking engine, and dynamic pricing before adding optional tools.
Stayntouch integrates Paradise in a Box's locally sourced Hawaiian gift sets into its PMS upselling flow, letting hotels offer curated amenities at mobile check-in, kiosks, and front desk.
Green Lodge Moorea, an eco-boutique retreat in French Polynesia, has gone live with Shiji Daylight PMS and Amadeus iHotelier, marking Daylight PMS's first deployment in the territory.
A closed-door HITEC San Antonio debate between PMS CEOs and hotel CIOs exposes structural gaps in hospitality tech, from labor-cost bias to the myth of seamless cloud integration.
The article argues that web-first contactless technology, including browser-based check-in and native wallet digital keys, outperforms hotel apps by eliminating download friction and boosting guest adoption rates.
Dragonfly Strategists CEO Caryl Helsel argues independent hotels should prioritize intuitive, connected technology that reduces screen time and frees staff to deliver genuine hospitality.
Iceportal Content now connects 60,000+ hotel properties with 650+ demand partners, distributing 2.5M images globally, with five new integrations added in Q2 2026.
Mews has secured an EMI license from De Nederlandsche Bank, making it the first hospitality operating system in the EEA to hold regulated e-money status, with rollout planned from late 2026.
GCSTIMES reframes the hotel key card as part of a six-layer identity infrastructure spanning identity, credentials, access, permissions, operations, and data.
FCS Solutions integrates its FCS1 platform with Salto's smart access control, letting room attendants unlock assigned guest rooms via mobile app and replacing master keys with a digital audit trail.
AI engines now decide which hotels get recommended, trusted, and booked. Here are the six stages that determine whether yours is the one they choose.
Bilt OS for Hospitality expands to travel advisors, offering a unified platform with booking tools, itinerary building, commission tracking, and an AI concierge to consolidate fragmented legacy systems.
Belmond's Global IT Director Lawrence Edwards argues hotels must connect F&B, CRM, and operations data to unlock guest personalization and margin growth beyond rooms revenue.
As AI becomes a commodity, the true competitive advantage lies in unified, trusted guest data that most hotels still struggle to consolidate across fragmented PMS, CRM, and loyalty systems.
Minor Hotels has deployed Oracle OPERA Cloud across 106 properties in 59 countries, with the next rollout phase targeting Australia and New Zealand.
Canopy by Hilton Istanbul Taksim has deployed IRIS's mobile-first Digital Guest Directory, replacing printed materials with a real-time, branded platform accessible via QR codes and in-room TVs.
Experts at Phocuswright Europe 2026 warned that AI efficiency gains have not translated into consumer bookings, with chatbots failing to convert and incumbents widening their competitive moat over startups.