Using Cathay Pacific's Google AI contrail-avoidance trial as a framework, this piece argues hotels must define decision envelopes, run shadow-mode pilots, and track AI override rates before granting operational autonomy.
FreedomPay's SVP Kevin Carson argues hotel groups must shift from fragmented payment systems to integrated commerce platforms to improve resilience, staff productivity, and cross-property consistency.
Canary Technologies co-founder Harman Singh Narula discusses building a guest-centric hotel tech stack, the company's origin story, and AI's impact on hotel roles and operations.
Drawing on Google Cloud research of 2,400+ executives, the author argues hotels are deploying AI at the edges rather than embedding it in core value-creating processes, limiting returns.
A hospitality veteran draws a direct parallel between the rise of revenue management and today's agentic AI, arguing early adopters will define the industry's next commercial era.
Independent hotels using fragmented tools face data silos and manual errors; a unified platform with PMS, channel manager, and dynamic pricing solves this with shared data and lower total cost.
The author argues that hotel AI's real value is bridging the 30-year gap between revenue management analytics and frontline operations through real-time translation, not better dashboards.
roommaster will demo its rebuilt cloud-native PMS at Booth 419 and present a session on Revenue Per Available Guest (RevPAG) for independent hoteliers on September 16 in Miami Beach.
Otel AI's platform connects PMS, RMS, POS, and other hotel systems to automate reporting and run AI agents, with customers reporting 20+ hours saved weekly and RevPAR gains of 8.6% at The Alex Dublin.
With nearly half of guests preferring smartphone checkout and kiosk check-in linked to 20-point satisfaction gains, the article makes the case for PMS integration as the foundation of a modern arrival experience.
OYO parent Prism's GM Agent promises fully autonomous hotel operations, but raises unresolved questions on guest data use, Aadhaar privacy, and accountability as the company pursues a Rs 6,650 crore IPO.
Poor PMS usability creates hidden operational costs, including supervisor interventions, data errors, and wasted staff time, that never appear in a technology budget.
A Mews podcast episode featuring Bookboost, Revinate, and Quinta explores how hotels can centralize fragmented guest data to drive direct bookings, personalization, and AI-powered automation.
Positron and UberData Networks have launched a solution enabling tribal hotels and casinos to deploy Gigabit Ethernet, Wi-Fi 7, IPTV, and IoT services over existing coax or CAT-3 wiring, avoiding costly recabling.
An explainer on building adaptable hotel technology architectures, arguing that connectivity governance, API depth, and data ownership matter more than the number of integrated systems.
SMARTLINEN's Ask Debbie AI assistant queries live RFID inventory data across 130M+ monthly scans to answer housekeeping queries, with verified circulation data cutting rewashes and extending textile life by 30–40%.
Mews POS launches in the US and Canada, unifying property management, F&B and payments on one system after rollouts across 20+ countries in Europe and APAC.
The article argues that AI agents negotiating machine-to-machine bookings will bypass OTAs entirely, and outlines steps hoteliers must take now to prepare their tech infrastructure.
Aimbridge's proprietary LIFT platform unifies forecasting, scheduling, and execution data across its portfolio, with pilot hotels reporting measurable labor productivity gains, particularly in housekeeping and laundry.
Aromar Hotels & Restaurants, a 60-year-old family group on Spain's Costa Brava, will deploy Cloudbeds across its three properties for PMS, digital check-in, AI chatbot, and guest communications.