Revinate CMO Karen Stephens and Highgate VP of CRM Aaron Miller discuss how hotels can adopt AI for search, discovery, and personalization without sacrificing the human connection guests expect.
dailypoint's CDP is now live at Serena Hotels (30+ properties in Africa and Asia) for loyalty modernization, and at Mirror Lake Inn in New York, where it generated over $200K from a single email campaign.
Maestro PMS will exhibit at HITEC 2026 in San Antonio (June 15-18, Booth #2038), showcasing a unified platform with new mobile check-in, spa/wellness integration, BI analytics, and gift card tools for independent hotels.
allO raised $14M Series A led by Zigg Capital to expand its AI-native POS and operations platform, now active in 1,000+ German restaurant locations, across Europe.
Google's Universal Commerce Protocol now lists hotel booking as a retail vertical alongside Nike and Walmart, raising structural questions about whether lodging's complex cancellation, pricing, and merchant-of-record rules can survive a retail-shaped commerce rail.
The author argues hotels don't have a data shortage but a signal interpretation problem, with GMs overwhelmed by metrics that lack the intelligence layer needed to drive daily decisions.
HFTP and RX will launch HITEC Paris on November 5, 2026, co-located with EquipHotel Paris at the Paris Expo Porte de Versailles, targeting European hospitality technology professionals.
Mews is embedding Uber ride booking, real-time tracking, and automatic folio billing into its PMS, with a pilot launching in 2026 to help hotels capture guest transportation spend estimated at $50 per stay.
Mews Founder Richard Valtr previews Unfold 2026, a 700-hotelier event in Amsterdam on May 27, focused on redefining the hotel operating model around AI, finance automation, and connected ecosystems.
Part two of a series examining AI and robotics in hospitality through expert perspectives on workforce impact, job displacement concerns, and industry preparation for technological transformation.
Poor system integration is the top tech pain point for hotels, with 68% reporting delays or cost overruns, as siloed platforms hurt staff productivity and guest experience.
Sirma Group will exhibit at HITEC 2026 in San Antonio (June 15-18), showcasing its Vela AI agent and Travel Hospitality 360 Connect framework for enterprise-wide operational intelligence.
Shiji Horizon Distribution and Kismet integrate real-time ARI data with AI-readable content structuring, with early results showing a 2.1x direct revenue increase and 17% of bookings via AI channels within 60 days.
Snapfix launches an AI-powered housekeeping module with live PMS integration, auto-scheduling, and cross-department visibility, claiming up to 25% labor cost savings and rooms ready two hours earlier.
The guide provides eight essential questions hotel executives should ask AI vendors to avoid common pitfalls and ensure responsible implementation.
Industry experts at HT360 Hospitality Leaders Forum argue technology must be embedded from the earliest design stages, not retrofitted, with real examples showing AI and integrations doubling F&B conversion rates.
Shiji Senior PM Alfredo Goldin shares how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention.
A strategic framework comparing integrated suites vs. best-of-breed architectures, with AI readiness now elevated as the primary criterion for hospitality technology decisions.
Cloudbeds' Ask Signals lets hotel teams query operational, guest, and revenue data via natural language, built on its unified Signals platform rather than siloed systems.
IRIS will demo new POS integrations with Toast, InfoGenesis and Simphony, plus Adyen and Shift4 payment gateways, and a redesigned mobile-first interface at HITEC San Antonio, June 15-18, 2026.