A practical guide for independent hoteliers explaining AI booking discovery, hallucination risks, GEO, and how connectivity to AI platforms determines whether bookings land direct or via OTAs.
Finland's first carbon-neutral hotel chain has deployed Canary's digital check-in, AI messaging, and upsell tools across its five-property portfolio.
Reflections from HITEC 2026 show hoteliers are not seeking more technology but simpler, better-connected systems backed by partners who reduce complexity and stay engaged post-implementation.
Fitzroy Island Resort replaced fragmented legacy software with Agilysys's cloud-native platform, cutting night audit time by four hours per shift and enabling automated financial reporting in under five minutes.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Andrew Pirret, Senior Vice President of Product at Alliants.
Shiji's Daylight PMS gains two new Meridian Experiences features: Scheduled Activities for group session bookings and Resource Commissions for automated staff commission tracking and payouts.
Alliants will deploy its Experience Platform across Premier Inn's 95,000+ rooms in the UK and Germany, enabling guests to store room keys in Apple or Google digital wallets for contactless entry.
Folio joins Avendra International's eProcurement Partner Network, giving hotels access to 5,000+ contracted suppliers and $20.5B in purchasing power, with one client lifting program participation by over 10%.
Canary Technologies integrates with Ulyses PMS by Septeo, enabling Spanish hotels to connect AI-driven guest management tools directly with their PMS to automate workflows and improve efficiency.
Hotels with fragmented PMS, POS, and payment systems lose decision-making speed and personalization opportunities; this piece argues data integration is now a core strategic capability, not just an IT task.
An explainer covering how hotel mobile check-in works, the operational and revenue benefits, first-party data capture opportunities, and when the technology is or isn't the right fit for a property.
PPHE Hotel Group is deploying Hudini's platform across 17 European properties, including a guest web app, mobile room keys, self-service kiosks, and staff tools to streamline operations and personalise guest journeys.
Hotelogix launches Multi-Property Manager, giving hotel group corporate teams centralized visibility into revenue, occupancy, RevPAR, OTA allotments, and bookings across their entire portfolio via single sign-on.
The author argues that true AI-native hotel distribution requires live pull architecture and settlement layers, a gap Google won't fill due to its ad-auction model, leaving an opening for a new entrant.
The author argues that fragmented guest identity data across PMS, CRM, and loyalty systems is the core barrier to effective AI, urging hotels to prioritize data governance over AI tool investment.
Lake.com launched Lake Chat, a conversational AI concierge that lets travelers explore waterfront destinations and compare accommodations through natural language instead of traditional search.
The AI Hospitality Alliance launched with 12 founding partners spanning PMS, revenue management, marketing, and guest experience tech, united around education, governance, and open AI standards for hospitality.
Alliants launches New Living, a purpose-built platform for branded residences covering 5,500+ units across 80 destinations, with AI messaging, payment, and HOA management tools for developers and operators.
PHAL, an agentic-AI embedded operator advisory, signs an LOI with a major luxury hotel brand and advances its Top 10 group client into proof of concept for PHAL OS.
As AI reshapes how travelers discover hotels, most properties are invisible to these systems, while measurement tools fail to prove what tech investments actually return at the property level.