ampliphi's AI-powered RMS now integrates directly with Stayntouch PMS, pushing automated rate updates in real time and saving independent and mid-market hotels 6+ hours per week in manual pricing work.
BluIP's AIVA 3 platform cut front-desk call volume by over 75% at The Proper Hotel Santa Monica, handling up to 85% of guest inquiries autonomously across voice, SMS, and web chat.
A vendor-authored piece promoting a PMS profile deduplication tool that auto-merges duplicate guest records, claiming savings of 3 to 15 hours per property per month as part of a VIP Guest Recognition Suite.
Pertlink proposes TCPG (Token Cost Per Guest) as a new hotel KPI measuring generative AI spend per guest served, drawing parallels to OTA commission and calling for USALI adoption.
Ted Horner argues hotels underinvest in technology due to weak vendor ROI cases, while OTA commissions squeeze owner margins and major brands increasingly resemble marketing companies.
Amadeus launched its Travel Advertising Platform at its Nice summit, using AI and an Accenture-built agentic framework to shift hotel and airline ad spend from reactive optimization to forward-looking, cross-channel demand orchestration.
RobosizeME names Sean Anderson, former CRO at Book4Time, to lead global sales and revenue operations as the AI automation firm expands across enterprise hotel portfolios.
Davy and Jill reflect on Mews Unfold 2026 in Amsterdam, weighing AI's promise to free staff for human connection against the industry's oldest unsolved frustration: recognising returning guests at check-in.
HFTP is cracking down on suitcasing and unauthorized events at HITEC 2026, warning that violators will be banned from the premises and publicly identified.
The author argues that AI safety failures stem from over-permissioned systems, not model intelligence, and urges hospitality operators to apply least-privilege access controls before deploying AI agents in production environments.
Touchstone 1 will exhibit Wi-Fi, TV casting, IoT, and its Smartroom platform at HITEC North America 2026, June 15-18 in San Antonio at Booth 2421.
BCD's Model Context Protocol framework enables AI agents to connect across booking, policy, and data systems via natural language, eliminating custom API integrations for corporate travel programs.
Lighthouse acquires Hotelrank.ai to add real-time AI visibility analytics to its Connect AI platform, letting hotels track rankings, citations, and direct vs. OTA link distribution across ChatGPT and Gemini.
Shiji's Stellaris Digital Stay, natively integrated with Daylight PMS, achieved a 17.9% digital check-in completion rate across a seven-property portfolio, freeing up to 208 hours of staff time.
A new h2c study finds 86% of European hotel chains use AI but 80% lack a formal strategy, with skills gaps and poor data infrastructure blocking meaningful outcomes.
NFC tipping outperforms QR code tipping in friction reduction, portability, and security, with NTAG 424 DNA chip technology offering banking-grade authentication for hotel and service environments.
Mews launches five new products at Unfold 2026, completing an AI-native operating system that unifies PMS, RMS, messaging, automations, and accounts receivable on a single data model, citing 476% three-year ROI per IDC research.
Pope Leo XIV's 42,300-word encyclical calls for government regulation of AI companies, worker retraining, and safeguards to keep humans in control of decisions involving weapons and children's online safety.
Mews and SiteMinder are embedding SiteMinder's distribution engine natively into the Mews Operating System, giving hotels access to the world's largest distribution network without leaving their PMS.
Vingcard won the Hospitality Innovation Award at the 2026 Asian Hospitality Awards for its modular technology portfolio covering access control, energy automation, networks, and guest-facing digital solutions.