Webinar: Robotics in Hospitality: ROI, Adoption & Operational Reality
A panel discussion with four industry executives on where hotel robotics is generating real ROI, barriers to wider adoption, workforce implications, and what lies ahead.
News
What Horst Schulze Understood About Excellence That Every Hotel Investing in AI Needs to Hear
Drawing on Horst Schulze's service philosophy at Ritz-Carlton and Capella, the piece argues hotels abandon AI too early by measuring the wrong outcomes on the wrong timeline.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
AIHA 2026 Member Survey Report
Survey of 100 AIHA members finds hoteliers prioritize practical AI guidance, shared standards, and benchmarking over generic AI commentary, with 78% citing trend leadership as their top engagement driver.
RobosizeME’s Sean Anderson: why not all hotel automation should be AI
RobosizeME CRO Sean Anderson explains why the company uses RPA over AI for defined hotel workflows, citing cost, reliability, and compliance as key factors over AI-first approaches.
The Layer That Owns the Guest
A strategic analysis of why AI value in hospitality lies in the application layer around the PMS, not the underlying model, as Microsoft, Amazon, OpenAI, and Anthropic all launch major deployment units.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
We need to talk about fake infographics
AI-generated hotel tech market maps look convincing but contain serious errors, and as presentation quality improves, distinguishing confidence from correctness becomes harder.
By Martin Soler, Partner, Soler & Associates
How Hilton Garden Inn Cancun Airport Uses Technology to Personalize the Guest Experience
Hilton Garden Inn Cancun Airport GM Cecilia Betancourt shares how PMS platforms, digital check-in, and connected systems help hotels personalize service without replacing human connection.
What I Saw at HITEC 2026 That Nobody Else Is Talking About
The author argues that HITEC 2026 overlooked a key market gap: back-office AI that reduces overhead and drives margins, while vendors focused almost entirely on guest-facing tools.
Cendyn wants hotels to get ahead of "OTA 2.0"
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Cendyn's CEO Michael Bennett, Chief Marketing Officer Nicki Graham, and EVP of Product Kevin Duncan.
How AI is transforming the hotel commercial engine: Group sales, revenue management, and unified strategy
AI-powered group quoting agents and commercial strategy tools can unify hotel sales, revenue, and marketing teams on a single data view, cutting RFP response times from days to minutes.
By Alan Young, VP, Strategy | Hospitality, Infor
Agilysys' Frank Pitsikalis: fix the data before you fix the AI
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Frank Pitsikalis, SVP of Product Strategy and CMO at Agilysys.
Radisson Hotel Group launches hospitality industry-leading AI-powered real-time price matching technology
Radisson Hotel Group's AI system automatically detects and matches lower OTA rates on RadissonHotels.com in real time, replacing the manual Best Online Rate Guarantee claims process across all properties worldwide.
Is AI Enhancing Customer Support, or is Customer Support Enhancing AI?
Research shows 53% of U.S. consumers have received incorrect information from AI bots, highlighting the risk of over-automating customer service at the expense of human judgment and empathy.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
The open vs closed ecosystem debate facing every hotelier
Mews CEO Matt Welle weighs the trade-offs between open, best-of-breed tech stacks and consolidated operating systems, arguing the right choice depends on property size, data ambitions, and tolerance for integration complexity.
Trybe runs the parts of a hotel the PMS doesn't
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Ricky Daniels, Co-Founder of Trybe.
The Guest Has a Companion Now
UBTech's consumer humanoid robot launch signals a shift in guest expectations that hospitality must address, as home companion AI sets a new relational benchmark hotels are unprepared to meet.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Oracle's Tanya Pratt: Cloud was the foundation, AI is the decoration
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Tanya Pratt, Global Vice President of Strategy and Product Management at Oracle Hospitality.
10 critical hospitality challenges AI is transforming and why hotels can no longer ignore them
RateGain's VP APAC MENA outlines 10 AI use cases for hotels, from predictive pricing to 24/7 chat, as 70% of APAC travelers already use AI across the travel journey.
Fitzroy Island Resort Australia Achieves 50% Night Audit Efficiency Gain With Agilysys Hospitality Ecosystem
Fitzroy Island Resort replaced fragmented legacy software with the Agilysys cloud-native ecosystem, cutting night audit time by four hours per shift and enabling AR reports to be configured in under five minutes.
Laasie and Stayntouch Announce Strategic Integration to Power Next-Generation Hotel Loyalty Experiences
Laasie and Stayntouch have integrated their loyalty and cloud PMS platforms, giving hotels real-time profile sync, flexible reward options, and tools to boost direct bookings across 3,000+ properties.