AIHA and HotelLogic audited 343 PMS vendors globally, finding only 7% publish fully public API documentation, with 18 platforms scored across 10 dimensions including AI readiness and developer experience.
The article argues hotels should treat credential portability as an operational asset, maintaining control over their identity layer rather than becoming dependent on any single wallet, lock vendor, or technology platform.
AAHOA, Folio, and Avendra International have launched the AAHOA Marketplace, a free mobile-optimized procurement platform offering members AI-powered purchasing, a unified catalog, and access to negotiated supplier savings.
The "AI handles logistics, humans handle feeling" narrative in hospitality lacks governance teeth: audit trails, decision envelopes, and board-level oversight of AI agents are the missing layer.
First Central Hotel Suites Dubai deployed Shiji's Daylight PMS and Infrasys POS across its 524-room property to unify front office and F&B data on a single cloud platform.
First Central Hotel Suites Dubai deployed Shiji's Daylight PMS and Infrasys POS across its 524-room property to unify front office and F&B data on a single cloud platform.
Conversational AI is poised to disrupt OTA dominance by enabling natural-language hotel search, but current ARI-based distribution infrastructure lacks the data granularity needed to deliver meaningful results.
A practical guide covering AI readiness essentials for hotels, including data governance, content accuracy, direct booking strategy, and the emerging role of Model Context Protocol in AI-powered search.
hivr.ai CEO Felix Undeutsch breaks down what "AI-enabled" actually means for hotel venue sales teams, separating hype from practical application.
A hospitality-focused breakdown of Anthropic's August 2026 Risk Report flags four findings relevant to operators: agentic task drift, faster vendor release cycles, prompt injection risks, and data retention requirements on frontier AI models.
HotelIQ Decision Cloud integrates with Mews PMS to deliver automated, daily reservation-level data including RevPAR, ADR, and segmentation metrics without manual exports.
Grupo Baleine, a nine-property Mexican boutique hotel group, has deployed Shiji's Daylight PMS at its new Mexico City property as a scalable foundation for luxury hospitality growth.
EVT's GM of digital distribution shares how SiteMinder's channel manager has streamlined OTA management across 100+ hotels for nearly 20 years, freeing teams to focus on revenue strategy.
Gstaad Palace, the iconic 5-star Swiss Alps property open since 1913, will use dailypoint to unify guest data from systems including protel, TAC, and aleno into a single central guest profile.
Hospitality strategist Mark Fancourt argues hotels should replace annual tech budgeting with multi-year business planning, using guest and staff feedback diagnostically to identify capability gaps before selecting solutions.
AI assistants are billed per web search, capped by developers, making hotel queries expensive and favoring already-known chains and OTAs over independent properties.
Lighthouse argues disconnected hotel tech stacks cost commercial teams hours weekly and measurable revenue, citing a 2.7% median RevPAR uplift across 7,352 hotels using unified data tools.
Dutch founders Loes Daniels and Jorik Schröder launch Away.ai, an AI platform that books complete flight-and-hotel packages in minutes based on personal preferences, with a 2-4% travel credit rewards model.
Mews analyzed 6,000+ hotels using causal inference and found that enabling its RMS Autopilot feature for 9+ months drove a 13% lift in revenue per square meter over 18 months.
Ira Vouk of AIHA and Cendyn's Luke Markesky discuss responsible AI adoption in hospitality, covering standards, data privacy, risk management, and industry accountability.