Homo Hackabilis: Why Hack a Server When You Can Just Call a Human?
A hospitality consultant recounts four near-identical cyberattacks on clients, all exploiting staff via phone-based impersonation rather than technical exploits.
Technology
Tollbooths on the Token Highway
Stripe's reported $7B acquisition of OpenRouter, combined with its earlier Metronome buy, creates a vertically integrated AI billing stack that makes model routing costs opaque to operators and demands new cost-tracking disciplines for hospitality.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Chat, Workflow, Agent or Orchestration: What Does Your Hotel Actually Need?
A practical framework for hotel leaders to distinguish between chat, workflow, agent, and orchestration AI modes, with a decision matrix to avoid over-buying autonomy for problems that are simply workflows.
By Darko Bosancic, SVP, Sirma
Innspire Announces Integration with Toast to Power Mobile F&B Ordering for Hotel Guests
Innspire joins the Toast Partner Ecosystem to connect its digital guest platform with Toast POS, enabling branded mobile F&B ordering across in-room, poolside, and other on-property hotel venues.
Your Next Guest Is A Robot: How AI Is Rewriting The Path To Booking
As AI tools like ChatGPT increasingly influence hotel discovery and trip planning, hotels must now optimize their digital presence for both human guests and the AI agents acting on their behalf.
By Jordan Brannon, President and Co-Founder, Coalition Technologies
Al Khoory Hotels selects Shiji’s Daylight PMS and Infrasys POS to power guest-centric hospitality across its portfolio
Al Khoory Hotels adopts Shiji's Daylight PMS, Infrasys Cloud POS, and Reviewpro Reputation to unify guest data and operations across its UAE portfolio on a single cloud-based platform.
AI Hospitality Alliance Launches Free 8-Part Practical AI Workshop Series for Hospitality Professionals
AIHA and SDSU launch a free, eight-part live online workshop series starting September 3, 2026, covering AI fundamentals through software development for hospitality professionals.
Your Hotel Now Has Five AIs, and None of Them Have Met Each Other
Opinion arguing that siloed AI tools across pricing, messaging, and booking create contradictory guest interactions, making hotels feel less coherent than before AI adoption.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
What does hotel dynamic pricing software actually do?
A plain-English guide explaining how AI-powered dynamic pricing software monitors demand signals, generates rate recommendations, and distributes updates across OTAs and direct channels for independent hoteliers.
By Femke Nollet, Content Specialist, Lighthouse
Canary Technologies Named to the 2026 Inc. 5000 List
Canary Technologies, serving 20,000+ hotels with its AI guest management platform, has been named to the 2026 Inc. 5000 list of fastest-growing U.S. private companies.
How Hotels Get Recommended by AI Agents before Their Competitors Do
Hotels risk being invisible to AI booking agents unless they address five readiness layers: machine-legible data, rate parity, reputation signals, specific positioning, and protocol presence.
By Muhammad Tanveer, Author & Founder, The Sales Leadership Brief
5 Things Every Hotelier Should Know About PMS Data Protection
Hoteliers are urged to treat PMS outages as operational crises, with practical guidance on backup validation, offsite redundancy, and recovery drills to minimize downtime.
By Doug Wagner, Manager, Technical Services, Maestro
Here’s What Happens When AI Starts Making Decisions and Bookings for Hotel and Travel Guests
Agentic AI is shifting travel from search-and-select to ask-and-act, but nearly 70% of travelers still prefer to complete bookings via trusted brands rather than AI agents, signaling the need for appropriate, not maximum, automation.
By Ivana Johnston, Co-Founder and CEO, Puzzle Partner
Cendyn expands payment ecosystem tackling cart abandonment
Cendyn adds four payment integrations (Flex Pay, FreedomPay, Stripe, Gr4vy) to its CRS, enabling BNPL, multi-currency support, and policy-driven payment management to cut direct booking drop-off.
Hotel tech stack: must-have vs. nice-to-have tools
A decision guide for independent hoteliers on prioritizing tech investments, covering must-have systems like PMS, channel manager, booking engine, and dynamic pricing before adding optional tools.
By Femke Nollet, Content Specialist, Lighthouse
Stayntouch Partners with Paradise in a Box to Bring the Aloha Spirit to Hotel Check-In
Stayntouch integrates Paradise in a Box's locally sourced Hawaiian gift sets into its PMS upselling flow, letting hotels offer curated amenities at mobile check-in, kiosks, and front desk.
Green Lodge Moorea chooses Shiji Daylight PMS to elevate eco-luxury hospitality in French Polynesia
Green Lodge Moorea, an eco-boutique retreat in French Polynesia, has gone live with Shiji Daylight PMS and Amadeus iHotelier, marking Daylight PMS's first deployment in the territory.
Beyond the Rooms View: Deconstructing the Great PMS Debate from the Inside
A closed-door HITEC San Antonio debate between PMS CEOs and hotel CIOs exposes structural gaps in hospitality tech, from labor-cost bias to the myth of seamless cloud integration.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Beyond the App Download: How to Build a Frictionless Guest Journey with Web-First Contactless Technology
The article argues that web-first contactless technology, including browser-based check-in and native wallet digital keys, outperforms hotel apps by eliminating download friction and boosting guest adoption rates.
Why Simplicity Is Becoming Hospitality’s Biggest Competitive Advantage
Dragonfly Strategists CEO Caryl Helsel argues independent hotels should prioritize intuitive, connected technology that reduces screen time and frees staff to deliver genuine hospitality.
Caryl Helsel, Founder and CEO, Dragonfly Strategists