Shiji's Senior PM details how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention when validation fell behind schedule.
TRYBE launches an overnight booking engine letting guests book stays, spa treatments, dining, and activities in one place, integrating with Guestline, Mews, ResDiary, Sevenrooms, and Opera Cloud.
Hotel Essencia in Dumaguete City replaced its legacy PMS with Hotelogix's cloud platform, gaining improved system stability, third-party integrations, and broader online distribution capabilities.
Amadeus expands its AI strategy with new tools covering agentic commerce, AI search visibility, and a cross-portfolio AI assistant layer called Amadeus Max, targeting demand capture and operational efficiency for hoteliers.
RTR's acquisition of STAY, backed by Wavecrest Growth Partners, creates a combined platform covering pre-arrival commerce and in-stay engagement for 2,000+ properties in 75+ countries.
BluIP deployed a cloud-based guest engagement platform for Loews Hotels, integrating voice, chat, and messaging with Oracle OPERA Cloud PMS to handle over 1.1 million interactions per month.
Zucchetti North America's MCP connector lets hotels receive live-rate bookings via ChatGPT and Claude, cutting OTA reliance for its 7,000+ property client base across 75 countries.
GratifID launched TIPMO at HITEC San Antonio, an NFC-based cashless tipping platform that delivers tips instantly to hospitality workers via a digital wallet, with analytics tools for operators.
Only 16% of hotels appear in AI-generated recommendations, and the threshold to rank in the global Top 25 rose 25% in one quarter, per HotelWorld AI's Q1 2026 Visibility Index.
Inn-Flow is showcasing expanded AI and automation capabilities at HITEC 2026, including a new procurement module from its Lilo acquisition, an AI-assisted inventory tool, and proactive BI alerts for accounting and labor.
Oracle's OPERA Cloud Assistant adds AI-powered room assignments, rate descriptions, multilingual translation, and natural-language staff guidance at no extra cost to existing OPERA Cloud customers globally.
The 2026 Hotel Yearbook "AI Everywhere", launched at HITEC in San Antonio, compiles 40 expert articles, 26 AI solution snapshots, and a hospitality AI glossary into one publication.
EML Payments and OneJourney combine card-issuing infrastructure with hospitality automation to convert supplier payments into virtual cards and replace paper gift vouchers with digital stored-value cards, targeting luxury and premium hotels.
United States will never adopt the same ruling. It's a capitalist country where businesses needs (not the government) dictate business actions. Smart operators will implement automation where it makes sense and where it augments "human touch".
The classic philosophy in hospitality is that guests require services provided by super nice, smiling, well-trained humans. I believe this philosophy is greatly exaggerated, especially today. A great example of why guests do not care about human-provided services comes from the vacation rental sector.Today, 20% of roomnights are consumed at vacation rentals/ short-term rentals: houses, villas, condos and apartments.
So far I haven't personally seen AI actually cut jobs. I'm not saying it hasn't but I haven't personally seen it yet. It has however empowered people to do a whole lot more, so it might slow down future hires. But I haven't seen it replace anyone that was hired, unless the person utterly refused to learn how to use AI.
Ahead of HITEC, this opinion piece warns hoteliers not to repeat big tech's costly "tokenmaxxing" mistakes, urging outcome-based AI evaluation over vendor-driven consumption metrics.
HFTP launches its AI Collective Roadmap at HITEC 2026, including a practitioner-focused AI certificate program due Fall 2026, an industry AI portal, and a framework for AI data standards.
Cendyn's Wayfinder platform monitors hotel visibility across AI models like ChatGPT, Gemini, and Perplexity, scoring GEO health and flagging content drift to protect direct bookings.
HSMAI's AI Advisory Board outlines a three-pillar commercial framework covering AI-driven distribution, direct channel personalization, and unified data architecture for hospitality operators.
Keycafe will demo automated key management at HITEC 2026 in San Antonio, including a live Mews PMS integration and early access preview of a Cloudbeds integration for contactless, reservation-triggered key access.
Canary Technologies' new Agentic Sales Coordinator autonomously handles hotel group and event sales workflows from first inquiry to confirmed booking, debuting at HITEC 2026 in San Antonio.