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PKF Hospitality Research
Opinion Article
October 22, 2019

How Changes in Hotel Revenues Suggest Changes in Guest Preferences

From the high-tech preferences of Generation Z, to the experiential fondness of Millennials, to the health and wellness realities facing Baby Boomers, hotels continually adjust the amenities and services they offer to satisfy their guests. These adjustments are based on extensive consumer research, much of which has been published in the lodging industry trade publications.

Robert Mandelbaum
By Robert Mandelbaum, Director of Research Information Services, CBRE Hotels
United States
Cendyn
Supplier News
October 18, 2019

Cendyn and SevenRooms connect hospitality platforms

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce an integration partnership with SevenRooms, a data-driven operations, marketing and guest engagement platform for restaurant, hotel F&B, nightlife and entertainment operators. The partnership empowers hotels to leverage the true revenue value of their best guests. With this integration, hoteliers can now see a guest's total spend across the entire property, including in-house restaurants, nightclubs, bars and lounges in addition to room and spa spending.On the customer side, guests enjoy enhanced service during their stays, as hotel staff can easily pull up a single source of truth and cater to their every whim and desire, now including food, beverage and entertainment.Moreover, hotels can offer more relevant, targeted and personalized offers and upgrades, not assumptions or one-size-fits-all promotions, based on a true "guestprint," which ultimately leads to more conversions and additional revenue."Our partnership with Cendyn further delivers on our promise to operators to open up new ways for them to access and leverage their guest data to enable better on-property experiences and streamlined operations across the board," said Joel Montaniel, CEO & Co-Founder of SevenRooms. "With the rise in experiential, food-driven travel, F&B continues to be an important revenue stream for hotels. By connecting food and beverage spend across on-property restaurants and bars directly to a hotel guest in a CRM at both a property and group level, these brands can continue to create unforgettable experiences that will lead to loyal guests for life. This partnership is an exciting milestone for our two companies in creating a more connected hospitality industry.""We're excited to team up with SevenRooms," said Tim Sullivan, President of Cendyn. "An integration between hotel CRM and systems that capture more data around guest activities, like dining and entertainment, are critical to creating memorable, high-end hospitality experiences. With some of the most innovative and forward-thinking hotel clients around the world, SevenRooms is a well-respected name in the business. Adding this integration to our solution was an obvious choice and a testament to our dedication to providing the most integrated CRM platform in hospitality."Learn more about the Cendyn and SevenRooms integration in our Webinar Oct. 23 at 11 a.m. EST. Learn how to build a single source of truth based off of guest's food and beverage preferences and dig into personalization opportunities using your hotel's F&B outlets to gain data points. Sign up and register. The bottom line:

Cendyn Favicon
Cendyn™
United States
The Grand Summit Hotel
Press Release
October 7, 2019

The Grand Summit Hotel Appoints Restaurant Manager

The Grand Summit Hotel, a historic hotel serving the greater New York area, has appointed Madeline Carlson as restaurant manager, responsible for developing memorable dining experiences for hotel guests and local patrons of its full-service restaurant, The Hat Tavern.

The Grand Summit Hotel
The Grand Summit Hotel
Summit, New Jersey, United States
The Grand Summit Hotel
Press Release
September 23, 2019

The Grand Summit Hotel Appoints Food and Beverage Director

The Grand Summit Hotel, a historic hotel serving the greater New York area, has appointed Anthony Sindaco as food and beverage director, responsible for developing memorable dining experiences for hotel guests, business and social groups and local patrons of its full-service restaurant, The Hat Tavern.

The Grand Summit Hotel
The Grand Summit Hotel
Summit, New Jersey, United States
Marriott International, Inc.
Press Release
August 9, 2019

W Hotels Releases Mukbang-Style Video Starring Queer Eye’s Antoni Porowski

WHO: Antoni Porowski, star of award-winning Netflix series Queer Eye and the iconic, playfully luxe hotel brand, W Hotels Worldwide.

Marriott
Marriott
Washington, District of Columbia, United States
Hilton Worldwide Family/group
Press Release
May 20, 2019

Hilton State of Breakfast

Hilton's family of brands that offer free, hot breakfast - also known as the "Hilton Breakfast Alliance" including Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton - are on a mission to transform breakfast, taking it from a functional, often overlooked meal to an enjoyable experience to connect with others.

Hilton Favicon
Hilton
United States
InterContinental Hotels Group (IHG)
Press Release
April 8, 2019

Hockey Legends Doug Gilmour and Guy Carbonneau Face Off in the Holiday Inn Express® READIEST Breakfast Challenge Canada

The Holiday Inn Express® brand, part of IHG Hotels & Resorts (IHG®), knows that whether its guests are hockey players, sports analysts or super fans, a hot and fresh breakfast is the key to fueling up before a big game. To celebrate the rollout of the new Express Start® Breakfast bar in Canada, the brand challenged two Canadian champions and hockey-rivals—Doug Gilmour and Guy Carbonneau—to create the ultimate breakfast creation in the READIEST Breakfast Challenge Canada. Hockey analyst and former player Mike Johnson acted as referee and sampled the competing creations from the judge’s stand.

IHG Hotels & Resorts
IHG
Canada
Ad Tambourine One
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Some call it a website with a booking engine built in. Some call it a booking engine with a website built in. We call it One.

Tambourine
Tambourine
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 

Mews
Mews
Omni Hotels & Resorts
Press Release
March 26, 2019

Auguste Escoffier School of Culinary Arts Announces Chef-Focused Education Partnership With Omni Hotels & Resorts

Two industry powerhouses, Auguste Escoffier School of Culinary Arts and Omni Hotels & Resorts, announce the unique, practical and educational partnership designed to address the critical chef shortage facing professional kitchens and restaurants across the country.

Omni Hotels & Resorts
Omni
United States
Logo 'Sol Melia Hotels'
Press Release
October 4, 2018

Innside By Meliá New York And In Good Company Hospitality Debut The Wilson

INNSIDE by Meliá New York, is proud to announce the opening of its signature restaurant The Wilson. The restaurant is owned and operated by In Good Company Hospitality, a restaurant hospitality group overseeing eleven venues throughout New York City. Tucked inside INNSIDE by Meliá New York, located on 27th Street in Manhattan's NoMad neighborhood, the restaurant boasts al fresco dining and an upstairs cocktail bar overlooking a vast, open dining room.

Meli
Melia
New York, New York, United States
Marriott International, Inc.
Press Release
September 26, 2018

AC Hotels By Marriott® & Photographer Nigel Barker Debut Custom Gin Tonic Glass

AC Hotels by Marriott, the modern, design-driven, lifestyle brand from Marriott International, Inc., has joined forces with renowned photographer, visionary and AC brand ambassador Nigel Barker and Bacardi to debut the brand's custom-designed Gin Tonic glass, following nearly three years of research and development. Beginning on National Gin & Tonic day Oct 19, guests of AC Hotels' 40+ hotels in North America can enjoy AC's signature Gin Tonic cocktails in a custom glass hand-blown by sculptural glass artist Adam Walmon, scientifically developed to heighten the taste, aroma and palate experience for the drinker. The glass will also be available for purchase at the hotel's on-property AC Stores in North America, and will roll out to the brand's 125+ properties globally next year.

Marriott
Marriott
New York, New York, United States
nytimes.com external
External Article
September 4, 2018

Cannabis on the Menu at Your Next Hotel Restaurant or Spa?

More hotels and resorts plan to offer cannabis-based menu items and wellness treatments, as laws around the country relax toward medicinal and recreational use of the drug. And customers — both locals and guests — seem to be thoroughly enjoying them.

nytimes.com external
nytimes.com
United States
Riegel Linen Co.
Supplier News
August 28, 2018

Michelin-Star Chef Opens ‘The Hill’ with Staff Clad in Craft Collection Aprons by Riegel

When Michelin-Star Chef Ben Pollinger opened The Hill restaurant this summer in Closter, N.J., front-of-house service staff greeted diners wearing crisp Craft Collection Bib Aprons by Riegel. Chosen specifically to complement the sleek-looking dining room and earthy, natural color palette of the overall design, the twill-weave apparel accents the venue's approachability. The aprons also provide uniformity, cleanliness, and functionality while identifying staff to guests.

Riegel Linen Co.
Riegel Consumer Products
Closter, New Jersey, United States
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 

Mews
Mews
usatoday.com
External Article
August 24, 2018

Hotels push to build a better hotel breakfast

Breakfast is traditionally the most eaten meal in a hotel, and hotels invest a lot of time and effort to discover the most popular menu items. But how much leeway and budget does a chef have on creating the breakfast menu? It turns out that big brands do things much differently than independent hotels.

usatoday.com
USA TODAY
United States
American Customer Satisfaction Index (ACSI)
Press Release
July 4, 2018

New Menus, Technology Fuel Rise in Restaurant Customer Satisfaction, ACSI Data Show

Both full-service and fast food restaurants are revamping their menus and rolling out more mobile ordering options, to the delight of diners. Customer satisfaction with the Accommodation and Food Services sector overall rises 1.8 percent year over year to a score of 79.4 on the American Customer Satisfaction Index's (ACSI®) 100-point scale. According to the ACSI Restaurant Report 2018, full-service restaurants jump 3.8 percent to an ACSI score of 81, while fast food establishments gain 1.3 percent to a score of 80.

American Customer Satisfaction Index (ACSI)
The American Customer Satisfaction Index (ACSI)
United States
Jabara Hotels
Press Release
May 9, 2018

Best Practices in Food & Beverage have Meyer Jabara Hotels’ Seeing Green

Meyer Jabara Hotels (MJH) is on a mission. The hotel ownership and management company is implementing best practices for creating elevated and differentiated food-and-beverage experiences that generate higher average checks and boost guest satisfaction. To enable its associates to achieve and exceed these goals, MJH has established an F&B IMPACT Committee tasked with Initiating Major Progress Around Culinary Tactics. Comprised of five sub-committees, including a Unique Experiences Committee, Ala Carte Committee, Catering Committee, Purchasing Committee and Limited Service Committee, the team is responsible for driving consistency in food and beverage as a reason to choose Meyer Jabara Hotels as the place to stay, meet, play, celebrate, dine and enjoy life.

Jabara Hotels
Meyer Jabara
United States
Riegel Linen Co.
Supplier News
March 27, 2018

Riegel Extending Table Linen Life with colorGUARD Technology

Textile degradation is an ongoing problem in the hospitality industry. Whites don't stay white . . . stripes fade and bleed . . . and the colors Ivory, Sandalwood and Black and can be unstable. To prevent these problems, Riegel, a division of Mount Vernon Mills, has created Linen Life solutions™, a worry-free textile program that uses colorGUARD™ technology to extend the lifecycle of the textile and ensure a color-rich product from the first wash to the last.

Riegel Linen Co.
Riegel Consumer Products
United States
Reserve Interactive
Opinion Article
February 20, 2018

Seven Ways To Maximize Holiday Banquet Sales Now

You may be relieved that the holidays are over, but now is the best time to set yourself up for a successful holiday season in 2018! Typically, the month of December is the highest grossing financial period of the year, so you want to take advantage of every opportunity. Below are seven ideas to help you create a program for private holiday parties that you can start selling right now.

Beth Goodell
By Beth Goodell, Senior Director, Product Management, Infor
United States
Marriott International, Inc.
Press Release
November 6, 2017

Longer Stays, Happier Hours: The Residence Inn Mix Debuts Elevated Wine and Beer Program

Complimentary craft beers, local food trucks, and the perfect after-work atmosphere to mingle, without having to leave the hotel – the Residence Inn Mix has truly changed the way longer stay travelers experience "happy hour." This month, Residence Inn by Marriott is raising the bar for its popular evening social program with a new, elevated beer and wine program, featuring a carefully curated list of upscale beverage offerings.

Marriott
Marriott
United States
Logo 'Four Seasons Hotels and Resorts'
Press Release
September 12, 2017

Four Seasons Launches First Pop Down

With all eyes on Toronto during the city's annual film festival, Four Seasons Hotels and Resorts staged a surprise four-day experience highlighted by a one-night only celebration of artistry and imagination in the heart of the city.

Four Seasons Favicon
Four Seasons
Toronto, Canada
Historic Hotels of America
Press Release
July 19, 2017

Chef Walter Staib Named the Recipient of the Historic Hotels of America 2017 Historian of the Year Award

Chef Walter Staib has been named the recipient of the Historic Hotels of America 2017 Historian of the Year Award. Chef Staib will be honored with this distinguished award on September 28, 2017 at the Historic Hotels Awards of Excellence Ceremony & Gala at The Omni Homestead Resort (1766) in Hot Springs, Virginia.

Historic Hotels of America
Historic Hotels of America®
United States
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