Over the past couple of years, Artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, personalized experiences to guests faster and at reasonable prices.
If I were asked to compile a list of the most prominent figures currently influencing the trajectory of the independent lodging industry, Andrew Benioff, the Founder and Chairman of the Independent Lodging Congress would undoubtedly be included. As a tenured hospitality professional, I’ve been given the opportunity to connect with countless thought leaders in the space – many of whom exhibit a seemingly unquenchable appetite for innovation and growth – and Benioff is no exception.
Attendees at this year's HITEC®, the world’s largest hospitality technology conference, will get an exclusive preview of the latest advances in hotel technology from Above Property Services (APS®). The company is a long-time featured exhibitor at the Hospitality Industry Technology Exposition and Conference, hosted by HFTP (Hospitality Financial and Technology Professionals), which takes place in Toronto, Canada, June 26-29, 2023. Event participants and media are invited to visit APS booth #1009.
The American Hotel & Lodging Association (AHLA) and Questex announced today a new list of high-value speakers and impactful programming for The Hospitality Show (The Show). The Show is a bold, new hospitality operations and technology event to be held June 27-29 at The Venetian Resort Las Vegas.
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced a partnership with Waikiki Malia, a popular hotel offering a contemporary retreat in the heart of Waikiki, Hawaii. Waikiki Malia chose Stayntouch to deliver its intuitive cloud PMS to empower staff, streamline operations, and elevate service.
When Vitria on the Square opened last month at the crossroads of 15th Avenue and High Street, Mills James was there to provide its award-winning, service-focused, audiovisual expertise. The company was selected by collaborative partner Columbus Hospitality Management to provide onsite AV, video production and broadcast services to this event center and others in its portfolio across the U.S., including hotels.
Surfsand Resort in Cannon Beach, Oregon, has built its long-held reputation as a leading vacation spot in part based on its enviable location overlooking the iconic 235-foot-high Haystack Rock just off the Northwest Pacific Coast. In 2022 the resort further elevated its stature by updating all the property’s systems prior to a property-wide renovation and expansion starting in November 2023. Surfsand also reinforced its allure as a destination for special moments by introducing various packages of themed experiences and upgrades individual guests and groups can reserve in addition to their rooms. Coinciding with these advancements, Surfsand decided to upgrade its operational and digital capabilities by choosing property management, point-of-sale and payment processing software and systems from Agilysys.
Infor®, the industry cloud company, today announced that Graduate Hotels®, a collection of hand-crafted hotels located in dynamic university-anchored towns, has selected Infor Hospitality Management Solution (HMS) for its property management system (PMS) and will fully standardize on the Infor cloud-based platform. Graduate Hotels has been marking successful go-lives with Infor’s software at 31 properties since June 2022, with the most recent at its Eugene, Oregon, location. With Infor, Graduate Hotels has modern technology at its fingertips to unify and refine operations, deliver superior guest experiences, and implement and execute intelligent strategy.
Business at the Hotel Nikko San Francisco is booming, especially since the property secured a spot on Forbes’ 2022 list of the 13 best hotels in San Francisco. With travelers’ eyes fixed on the luxury boutique hotel in Union Square, the hotel’s management team began looking for new financial management tools capable of delivering macro and micro analysis of numerous data sets and assisting with planning for future investments into the property. PVNG enterprise accounting and Targetvue budgeting and forecasting solutions from Aptech fit the bill for their ability to affordably give operators the insight, flexibility and control they desired.
Grata is the first-of-its-kind reputation platform dedicated to capturing and showcasing the value frontline service workers provide to customers and brands. Following a successful round of seed funding in December 2022, Grata announces their innovational reputation platform is now available in five different brands and eleven restaurant locations in Dallas and Miami. All seven of the Mesero Restaurant Group locations in the Dallas/Fort Worth region and four dining outlets in Miami launched the Grata platform. The restaurants in Miami include Bar Centro, Hyde Beach, Bazaar and Katsuya located in SLS South Beach. Gates Hotel in Miami’s South Beach has also adopted Grata throughout their hotel.
DIRECTV HOSPITALITY, one of the nation’s leaders in guestroom entertainment and Aimbridge Hospitality, a leading, global hospitality company, are working together to improve the in-room guest experience from coast-to-coast, effective immediately.
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, has partnered with Owner Relations, a leading provider of accounting solutions for fractional and whole-ownership condominium hotels, to deliver a seamless integration to the Stoweflake Mountain Resort & Spa, a premier Vermont luxury resort that leverages a fractional ownership structure.
It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at Sparkling Hill Resort & Spa in Vernon, British Columbia. Yet, communication between guests and staff at the European-style wellness retreat is shining even brighter, thanks to a recent integration partnership between Maestro PMS and PurpleCloud Technologies.
hihotels by Hospitality International, a recognized leader in franchising of conversion and new build hotels for economy lodging, is pleased to announce a partnership with Hopper, the world’s fastest-growing travel app.
Milestone Inc announced an integration with Apple Business Connect, a free tool allowing businesses to take control of how they appear to more than a billion Apple users.
PPDS, the exclusive global provider of Philips professional displays, is excited to announce its exclusive range of Chromecast built-in™ Philips MediaSuite 4K TVs, have been selected and installed inside Miami’s luxury Beach Haus Bal Harbour vacation residence, delivering ultimate all-inclusive entertainment experiences to guests, together with immediate cost efficiencies
RMS North America, a leading provider of reservation and property management systems to the outdoor hospitality industry, has partnered with TengoInternet, Spot2Nite, and RezRecover to award one U.S-based RV park or campground with a suite of operational technology and services. Named “The Great Outdoors Tech Upgrade,” the contest will accept nominations from April 1, 2023, through April 30, 2023.
Infor®, the industry cloud company, today announced that Old Edwards Inn and Spa, a European-style resort nestled in North Carolina's Blue Ridge Mountains, has selected Infor to simplify its hotel management and revenue management functions. Implemented across all three of Old Edwards Hospitality Group's properties, Infor's cloud-based hospitality-specific applications will deliver faster turnover, higher profit margins and a more tailored guest experience. Additionally, Old Edwards will be able to reduce manual processes, obtain a clearer picture of who guests are via integrated guest profiles to inform better communications, and provide real-time visibility and intuitive processes to support staff and the guest experience.
Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, today announced that HRI Hospitality (HRIH), a fully integrated owner, operator, and developer of premium branded hotels in top national markets, has adopted Knowland’s Portfolio Capture, following a successful testing period. The product is a complement to the Knowland platform and was designed to provide a comprehensive, unified view of meetings and events business performance across an entire portfolio.
INTELITY®, provider of hospitality’s leading guest experience and staff management platform, today announced The Little Nell in Aspen, Colorado, has implemented the INTELITY platform, via smart-room tablets, which provide the property’s guests with a more digital, upscale experience, as well as GEMS®, INTELITY’s collection of staff-facing tools.