Fewer Calls, Better Service: Canary AI at The Pines Resort
The Pines Resort cut guest messaging response times from 45 to 2 minutes and automated high-volume phone inquiries after deploying Canary AI Voice, Webchat, and Guest Messaging.
News
Avalora Introduces Cross-Platform Guest Intelligence™
Avalora launched Cross-Platform Guest Intelligence (CPGI) at The Hospitality Show in Miami Beach, an AI platform that aggregates guest interaction data across hotel systems to surface revenue and service insights.
dormakaba closes Alliants deal, bringing integrated hotel technology to The Hospitality Show 2026
Following its acquisition of Alliants, dormakaba will demo integrated access control and digital guest solutions including digital wallet keys and staff keycard management at The Hospitality Show in Miami, Nov 2-4.
Touchstone 1 Named World's Best in Hotel Wi-Fi and In-Room Entertainment at 2026 World Travel Tech Awards
Touchstone 1 won both World's Best Hotel Wi-Fi and World's Best In-Room Entertainment at the 2026 World Travel Tech Awards, beating rivals including GuestTek, SONIFI, and Samsung.
SuitePad Phone Dock Combines a 911-Ready Hotel Phone and Guest Tablet in One Nightstand Unit
SuitePad's new Phone Dock integrates a 911-compliant hotel handset with its guest tablet into a single nightstand unit, shipping now to select hotels with full rollout from January 2027.
What independent hotels should evaluate before replacing a PMS
Using APA Hotel Woodbridge's PMS and POS replacement as a case study, the article outlines five operational questions independent hotels should answer before committing to a new system.
Handling 800+ Calls a Month With Canary's AI Voice at Hotel Zephyr
Hotel Zephyr's GM details how Canary's AI Voice handled 800+ calls in a single month, cutting hold times and freeing staff, while Dynamic Upsells generate $130K in annual ancillary revenue.
Cloudbeds brings AI travel demand directly to hoteliers with Meta’s Muse integration
Cloudbeds integrates with Meta's Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.
Top-Ranked Casino Resorts Use The Agilysys Connected Ecosystem To Deliver Personalized Experiences
8 of the 10 properties on AAA's inaugural Diamond Top 10 Casino Hotel List use the Agilysys platform, which integrates PMS, POS, payments, and guest engagement across resort operations.
roommaster Introduces AI Connector, Bringing Live Hotel PMS Data into ChatGPT, Claude, Microsoft Copilot and Google Gemini
roommaster AI Connector uses the Model Context Protocol to link live PMS data with ChatGPT, Claude, Microsoft Copilot and Google Gemini, letting hotel staff query operational data in natural language.
Inn-Flow Introduces Essential BI, Redefining Financial Reporting for Hotel Operators
Inn-Flow launches Essential BI, a redesigned reporting tool that cuts portfolio-wide financial report generation from 20 minutes to seconds, included in all Accounting plans at no extra cost.
As AI Assistants Reshape Travel Discovery, AI Hospitality Alliance Releases Comprehensive Hotel AI Visibility Guide
AIHA has released a free Hotel AI Visibility guide covering KPIs, self-assessments, and AEO strategy to help hotels control how AI assistants represent their properties to travelers.
Answering Every Call and Eliminating Lobby Lines at The Gale Miami
The Gale Miami replaced paper registration cards with Canary Technologies' suite of tools, cutting check-in time from minutes to seconds and consolidating guest messaging into a single channel.
Destination AI 2026: From AI Experiments to Real Hotel Impact
Key takeaways from Destination AI 2026 in Washington D.C., where 500 hospitality leaders signaled a shift from AI experimentation to live operational deployment across hotel distribution.
By Benjamin (Ben) Golson, Chief Operating Officer and Partner, Cogwheel Marketing & Analytics
Travel leaders name six biggest threats for startups in 2027
Six industry leaders at the Travel Tech Startup Summit in Washington DC identify AI obsolescence, broken acquisition funnels, and investor pressure as the top threats for travel startups heading into 2027.
Otelier, Avalara Launch Two-Way Integration to Streamline Hotel Tax Compliance
Otelier and Avalara have integrated their platforms to automate lodging tax filing, flag PMS rate discrepancies daily, and streamline exemption tracking for multi-jurisdiction hotel operators.
Samsung Elevates Luxury Spaces with The Frame Hospitality Model
Samsung's Frame hospitality TV (HL03H), available in 55", 65", and 75" sizes, brings art display, AI personalization, and LYNK Cloud concierge services to luxury U.S. hotel rooms.
White Rainbow scales its boutique hotel portfolio with Mews
White Rainbow, an 8-property boutique portfolio across the Adirondacks, Montana and Vermont, has deployed Mews PMS, RMS and Flexkeeping to replace fragmented per-property systems and support remote team operations.
Stayntouch Integrates with Staklio to Streamline Owner Management for Condo Hotels and Resorts With Individually Owned Units
Stayntouch PMS now integrates directly with Staklio to automate bookings, revenue sharing, and settlements for condo hotels and resorts with individually owned rental pool units.
Buying a PMS: lessons from an ex-hotelier who now works in hotel tech
A former hotelier turned Mews employee shares hard-won advice on PMS procurement: start with operational pain points, involve all staff, and use the switch as a chance to rethink workflows.