Technology

Revolutionizing the hospitality and travel industry with chatbots and beyond

The hospitality and travel industry has always been driven by innovation and adaptation. As customer expectations evolve, so must the industry's approach to service and communication. One technology that offers the potential for transformative change is Artificial Intelligence (AI), specifically in the form of AI-powered chatbots like ChatGPT.

View by Roberto Garavaglia, Innovative Payments and blockchain Strategic Advisor, CloseToPay

New on ChatGPT? Let me blow your mind..

Welcome to the fastest-ever adopted technology in the world. If you hadn"t heard before about ChatGPT, we need to talk!

View by Alex Ratto, Head of Business Development, Vault Hill

Hospitality Management or Dormitory Management?

AI will impact the hospitality industry across the full spectrum of business operations.

View by Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH

There are some important factors to consider as we navigate into an AI-lead operating model. AI does not change the problems that individuals and businesses face, but rather, it is a new way to help solve those same problems. AI will not generate revenue for a hotel. It will provide ways to increase revenue, just like the internet enabled existing revenue sources to access a hotel faster and more directly.

View by Robert Stevenson, CEO, INTELITY

There are some important factors to consider as we navigate into an AI-lead operating model. AI does not change the problems that individuals and businesses face, but rather, it is a new way to help solve those same problems. AI will not generate revenue for a hotel. It will provide ways to increase revenue, just like the internet enabled existing revenue sources to access a hotel faster and more directly.

View by Matthew Lynch, VP of Product Management, INTELITY

A step change but......

Making a tool like ChatGPT widely accessible to the public was not only a masterstroke in marketing, but it has also helped remove some of the mystique surrounding AI. This can only be a good thing.

View by Tristan Gadsby, Co-Founder and CEO, Alliants

Generative AI - a silent revolution in the hospitality industry

Generative AI will create a silent revolution in the hospitality industry. In short, generative AI epitomises intelligent automation and will make the work of hospitality managers and employees more effective and efficient. It will give them back control of the creative part of the hospitality business which is often outsourced to marketing agencies and consultants, or it is neglected due to overload with operational work. For example, generative AI allows hospitality managers to experiment with various prompts to create numerous drafts of text and photos for ads to facilitate the marketing communications of the companies they manage. Generative AI can provide suggestions for menu items and their names. It can help with developing job descriptions, templates of documents, and schedules. When integrated into chatbots, generative AI can provide a more humane experience of its interactions with customers. It could summarise guest reviews, and draft responses to them. But it can also be used to create fake reviews, fake photos of a hotel/restaurant, and spread misinformation. Hence, risks exist as well.

View by Stanislav Ivanov, Founder and Editor-in-Chief, ROBONOMICS: The Journal of the Automated Economy

The first steps for entrepreneurs to start on the Metaverse

The first and most important step for entrepreneurs to start on the Metaverse and utilize its business potential is to thoroughly understand what the Metaverse is and to avoid falling into the trap of virtual reality and virtual lands. The Metaverse is not only VR, and it is not merely avatars walking and talking in virtual spaces. A simple way to put it is that the Metaverse is an ecosystem of technologies that includes VR,AR,XR,MR,AI,machine learning, and others.

View by Hasan Algarhy, Founder, Duverse

Unleashing Entrepreneurial Opportunities in the Metaverse: a guide for Hospitality Industry

The metaverse, a shared virtual reality powered by advancements in virtual and augmented reality, blockchain, and Web3 technology, is rapidly gaining popularity and offering new business opportunities across various sectors, including hospitality.

View by Roberto Garavaglia, Innovative Payments and blockchain Strategic Advisor, CloseToPay

Hoteliers, only one step to take your reality into the metaverse

Globally, industries are adapting to the rise of virtual reality technology, including the introduction of the metaverse, and trying to understand what it all means.

View by Francesco Brasca, Senior Procurement & Blockchain Advisor, Accor

The Metaverse: Déjà vu of the internet hype in the late '90s

The media coverage surrounding the Metaverse has been -at best- mixed, with some portraying it as the logical evolution of the internet and others dismissing it as mere hype. This is nothing new. The media's relationship with emerging technologies has always been complicated, marked by a mix of skepticism, fascination, and, at times, hysteria. The parallels between the media coverage of the internet in the late '90s and early '00s and the Metaverse narrative of today are striking. In the late '90s, the internet was a new and unknown territory, and many people were skeptical about its potential. The media coverage of the internet was often negative, portraying it as a breeding ground for hackers, cybercriminals, and Chis Hansen catching predators. Terms like "cyberspace," "virtual reality," and "dot.com" were new and confusing to many, and the media struggled to explain what they meant.

View by Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net