Accor, a global leader in hospitality with more than 5,600 hotels and 10,000 food and beverage (F&B) venues, serving 200 million meals worldwide every year, is leveraging technology tools to reduce food waste.
As we step into 2025, the landscape of in-room guest communication is evolving as rapidly as ever, driven by technological innovations like AI and shifting guest expectations. Hotels are redefining how they connect with their guests, putting more effort into creating a more personalized, engaging, and sustainable guest experience. Here are 10 trends we believe will play a major role in shaping the future of in-room guest communication.
The beginning of a new year always presents the perfect opportunity to debate which trends faded and which came to fruition over the course of the past year, while looking ahead to identify new ones that are underfoot. This reflection is all the more relevant given that the hospitality industry is highly dynamic, as it swiftly adapts to shifting consumer trends, technological advances and socio-economic changes.
Hospitality Business Schools’ long tradition in operational excellence and service quality is no longer sufficient to navigate the future of technology-enabled hospitality. While Hospitality Schools successfully trained generations of professionals in living the human-centric nature of hospitality, the industry faces a rapid digital transformation. This transformation creates a unique opportunity for Hospitality Schools to serve as a bridge between the innovative potential of emerging technologies and the deeply rooted social fabric and human touch of personalized hospitality. With a vision to become innovation hubs, Hospitality Business Schools can become crucial players in maneuvering the hospitality sector in a tech-enabled, human-centric era.
To begin with, revenge travel is over. STR and Tourism Economics final 2025 forecast reflects a downgrade in growth rates because of concerns over rising costs of living. It’s simple math: higher cost of living means less disposable income which means less travel.
Let’s cut through the noise for a moment. AI is not just hype anymore—it’s the biggest shift in tech since the internet made floppy disks obsolete.
While the hospitality market’s sustainability ambitions have hit the launchpad here in the USA, they haven’t quite reached a sustained orbit. But we’re on our way, and to get there, our nation must first acknowledge that, at this moment, we’re trailing much of the world in this vital stewardship movement throughout. We’ve got a way to go. The commercial asset class of hospitality is still trailing behind much of the developed world to date.
As we enter 2025, I’m reminded that change remains our only constant. From AI integration to distribution challenges and talent gaps, trends are emerging. Based on insights from HSMAI’s Executive Roundtables and Advisory Boards, here are 11 trends that hospitality commercial leaders should watch in 2025.
The way travellers book their stays is changing. More than ever, guests are looking for convenience, flexibility, and value—while hoteliers are exploring new ways to maximize revenue and boost guest loyalty. At the heart of this shift is the book direct movement, where both travellers and hoteliers benefit by side-stepping third-party booking platforms.
Sustainability is one of the most discussed trends in the hospitality industry today. However, it is far from being universally mandated. Upcoming regulatory changes, such as the Green Claims Directive, are set to increase the pressure on hotels and their travel partners to substantiate sustainability claims. Additionally, platforms like Booking.com are beginning to require evidence of sustainability practices in the form of certification. While certification can help to verify sustainable claims through an impartial 3rd party audit process, there is much critique given the current landscape of over 200 certification schemes. This proliferation of certification programs reflects both the growing emphasis on sustainability within the hospitality sector as well as the absence of a unified approach.
The hospitality industry is witnessing a transformation in how guests approach wellness during their travels. Traditional spa and fitness services are evolving into wellness journeys, driven by technological innovation and changing guest expectations.
The corporate travel and housing landscape is transforming in 2025, shaped by changing employee expectations, advancements in technology, and a heightened focus on duty of care. As businesses navigate a shifting global economy and the ongoing demand for flexible work, they must rethink their mobility strategies. Below are the top 10 trends in corporate housing and business travel for 2025, along with insights to help companies stay ahead.
As sustainability continues to dominate the agenda for hospitality leaders worldwide, aligning operations with evolving regulatory frameworks has never been more critical. The EU’s proposed Green Claims Directive represents a bold step towards ensuring transparency and accountability in environmental information used in marketing and on booking platforms, requiring businesses to substantiate their eco-friendly claims with robust evidence.
The meetings and events industry is at the crossroads of change and opportunity in 2025. New trends are shaping how events come to life, including unusual venues and AI-driven personalisation. For hotels, these changes mean new ways to win market share and make a lasting impression. Cvent reveals the five key trends hotels must know to meet the evolving needs of event planners and attract more MICE business.
Direct bookings remain a vital revenue stream for hotels, yet growth in this area remains challenging. While online-direct booking channels have stabilized post-pandemic, their share has increased compared to pre-COVID levels—now accounting for 21% of total hotel chain bookings globally via hotel chains’ Internet Booking Engines (IBEs).
For years now, the most pressing issue in hospitality has been employment shortages, and housekeeping gets stated as being most critically understaffed. Research has also been published about the low job satisfaction experienced with hospitality employees in general, and housekeepers specifically.
As we step into 2025, digital transformation continues to drive innovation across the hospitality industry, offering countless opportunities to increase engagement and boost revenue. One tool that stands out as essential in this evolution is the booking engine. No longer just a reservation system, today’s booking engines are dynamic retailing platforms designed to maximize revenue potential and elevate the guest experience.
The in-room entertainment market is poised for significant transformation in the coming years. Whilst top-tier casting solutions are high on every hotelier’s wish list, will they truly revolutionise, move the needle and meet everyone’s expectations? Will the trend of cord-cutting seen in residential homes continue in the hospitality industry, or will it take time and stabilise? And what about in-room movies, are they becoming obsolete with the advancement of Netflix, Amazon, Max and Disney+?
We’ve all seen firsthand how travel and tourism can be a double-edged sword, both a force that has the potential to do enormous good, or if mismanaged, cause significant harm. This industry is responsible for around 9% of global greenhouse gas emissions, as well as having a wide range of both positive and negative impacts on communities, biodiversity, social equity, and more.
Customer demands have pushed the F&B industry to extremes, with expectations for immersive experiences, environmental consciousness, and hyper-personalized services. Meanwhile, rising inflation, labour shortages, and skyrocketing energy costs challenge restaurants to balance evolving customer needs while maintaining high margins. In 2025, we expect restaurants to shift toward a more balanced approach, focusing on convenience, immersive experiences, sustainability, and quality, all while maintaining value for money. The key challenge will be creating and communicating this value effectively to their guests.