Research on tens of thousands of job applications shows AI-generated cover letters led to lower hiring rates and reduced starting wages as companies lost confidence in application materials.
Booking Holdings CEO Glenn Fogel shares his crisis management playbook after navigating 20+ years of global disruptions including 9/11, pandemics, and wars.
Western Europe travel to the US fell 3.5% overall, but Tennessee, Montana and Idaho saw increases as tourists seek authentic American experiences.
Enterprise architects must shift from stable application design to managing AI agents that execute business processes, requiring new governance models and complexity management.
Booking.com doubled AI accuracy using hybrid small/large model architecture, achieving 2X topic detection lift and 50-70% increase in agent bandwidth.
Google partners with Booking.com, Expedia, and major hotel brands to develop AI tools that complete bookings autonomously, with mature solutions expected within two years.
The 1,000-room Zedwell in London's Piccadilly Circus represents the world's largest capsule hotel, with rates starting at £30 per night in windowless pods.
Architect Hugo Toro transformed five 17th-century Roman buildings into the Orient Express brand's first hotel, drawing design inspiration from the Pantheon and Roman fountains.
Features four iconic railway terminals transformed into luxury accommodations, from London's St Pancras to Tokyo Station Hotel.
As wellness tourism expands into a multi-billion dollar industry, BoF sits down with Vivianne Garcia-Tunon, vice president of wellbeing at Auberge Collection, to unpack how the ultra-luxury hospitality brand is strategically delivering on luxury travellers’ evolving expectations.
Barry Diller is one of business’s most candid and visionary strategists. Two decades after his last Phocuswright appearance, the chairman and senior executive of IAC and Expedia Group returns to the stage at a moment of massive transformation for travel and media alike. In this candid conversation, Diller shares his unfiltered take on where travel is headed, how technology is changing the game and the bold moves needed to stay ahead when the playbook is being rewritten in real time.
Travel discovery has moved far beyond OTAs and metasearch. Platforms like YouTube, TikTok and Reddit are shaping how new generations dream, research and even book their trips—compressing the path from inspiration to transaction. With hotel booking pilots rolling out on TikTok and creator-driven content dictating destination demand, the rules of engagement are shifting fast. Join our panelists from three of the biggest players as they unpack how social platforms are rewriting the playbook—and what travel sellers must do to win the next wave of travelers.
To mark the publication of Forbes’ inaugural America’s Top Hospitality Architects & Designers list, we gathered a group of distinguished principals from listed firms—each not only an award-winning designer but a thought leader in the field—for a conversation about the core issues and opportunities that define progressive hospitality design today. Our aim: To bring to life the vital relationship between business leaders and those who design their exceptional spaces.
The 35th annual Housekeeping Olympics celebrating guest room attendants and environmental services workers took place in Las Vegas on Monday.
Sonder, once a high profile hospitality startup promising a tech enabled alternative to hotels, has entered liquidation after a failed attempt to scale an asset heavy model and a collapsed partnership with Marriott. Its downfall highlights the risks of branding operationally intensive real estate businesses as tech companies, the difficulty of integrating with legacy hotel systems, and a broader investor shift toward sustainable, asset light or hybrid hospitality models.
Patrick M. D’Aoust probably didn’t expect his anniversary trip to end early, but he definitely didn’t think he’d have just 15 minutes to vacate his room.
The world is inching closer to end-to-end artificial intelligence (AI)-powered travel booking in chat, and the payments layer is essential to achieving that goal.
During its third-quarter earnings call, Expedia Group detailed priorities for its OpenAI partnership and its plans for artificial intelligence (AI) moving forward.
Italy has an expensive new transport experience, and it’s not a Ferrari. The Dolce Vita Orient Express — unveiled earlier this year — is the country’s first homegrown luxury train, pitched as an homage to the 1950s and ‘60s, when glamor meant Fellini, Valentino and sunglasses after dark.
I stayed at the legendary Plaza Hotel in New York City. It's one of the most famous hotels in the world, and it cost $2400 a night. Once considered the symbol of ultimate luxury. It has hosted movie stars, presidents, and royalty for over a century. But in 2025, I wanted to find out if that legacy still means something. Join me for an honest look inside The Plaza Hotel experience.