A structured HR playbook arguing that hotels' best defense against Airbnb is a purpose-built workforce: recruiting for empathy, rigorous onboarding, strong managers, and metrics tied to guest outcomes.
Das Aunhamer Suite & Spa in Bavaria recouped its full Canary Technologies platform cost within three weeks through mobile check-in, AI messaging, and dynamic upsell tools.
Analysis of OpenAI's Signals data reveals which markets and age groups use ChatGPT for information-seeking, with practical implications for hotels considering ChatGPT ad placements.
Thursday brought a World Panel viewpoint on whether hotel websites are now the least important part of the customer journey, Expedia's 30-plus AI features against Phocuswright's finding that fewer than one in four European travelers trust AI travel results, and Ariela Goharik Kiradjian's BLLA conference takeaways. Lodging Econometrics' record pipelines, Antalya's COP31 rates, and four property announcements rounded out the session.
Capella Hotel Group today announces Capella Dubai, set to open in 2030 on the Dubai Peninsula in Dubai, United Arab Emirates. The 115-key hotel will include a collection of suites with private pools, culminating in a 600-square-metre Capella Suite conceived as a residential-style retreat. Developed by H&H and designed by world-renowned Denniston, the hotel will introduce Capella’s curated approach to hospitality to Dubai, with experiences shaped by the city’s culture and character.
A hospitality consultant contrasts a neglectful limited-service hotel stay with an excellent lodge experience to argue that emotional connection, not systems or technology, drives guest loyalty and repeat revenue.
LE's Q3 2026 report shows Latin America's hotel pipeline at 783 projects/114,148 rooms, with early planning up 29% YOY and record highs in luxury, upper upscale, and conversions.
SuitePad launches the Phone Dock, combining its in-room tablet, charging dock, and a physical phone handset into one unit, available in analog and IP versions to fit existing hotel infrastructure.
Expedia Group's Fall 2026 release adds 30+ AI-powered features across Expedia, Hotels.com, and Vrbo, including natural language search, AI comparison tools, a voice agent, and flexible payment options.
Lighthouse data shows COP31 will push Antalya hotel rates to annual highs, with five-star properties pricing 108% above their yearly average while short-term rentals see minimal uplift.
Phocuswright survey of 1,554 European leisure travelers finds passport storage more accepted than browsing history use, with fewer than 1 in 4 trusting AI-generated travel results.
IHCL and Adani Airport Holdings sign an operating agreement for 8 hotels across Mumbai, Ahmedabad, Lucknow and Guwahati, bringing IHCL to 25 airport hotels in India.
The 2026 WINiT Summit drew 200+ professionals to Fort Worth, TX, highlighting 1,300+ members across five chapters and a new CTM-partnered study on women's safety in business travel.
BLLA's 2026 Boutique Hotel Owners Conference drew international owners and operators to Westlake Village, covering guest experience, F&B sourcing, retail strategy, and AI visibility for independent hotels.
PressStays.com, launched by Pic PR, connects hotels with vetted journalists and influencers for press stays at £299/month, with 50+ hotels and 500 media members already signed up.
Hilton tops Fortune and Great Place to Work's U.S. Best Workplaces for Women list for the eighth straight year, citing caregiving, fertility, wellness and coaching programs as key drivers.
IHG Hotels & Resorts, one of the world's leading hotel companies, has today announced the debut of Ruby in Thailand with the signing of a new Ruby hotel in Bangkok. The signing marks Ruby's first hotel in Asia Pacific since joining the IHG portfolio and represents another milestone in IHG's continued expansion across one of Southeast Asia's key priority markets.
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Garner Hotel Tashkent, set to be the first Garner hotel in Uzbekistan. The 100-room hotel will be developed in partnership with Silk Road Inn LLC, expanding IHG’s presence in Uzbekistan and introducing Garner’s flexible, value-driven proposition to the region.
Club Med's inaugural Art of Free Time Report, surveying 2,000 North Americans, finds 87% say obligations crowd out enjoyment and 91% define travel luxury as freedom over fine dining or pampering.
Deevana Hotels & Resorts targets a 45:55 plant-to-animal protein split across its southern Thailand properties by 2030, developed in partnership with NGO Lever Foundation.