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Hotel Quality Lab: Exploring Service Excellence

Against the backdrop of relentlessly evolving consumer demands and technological disruption, what does service quality mean today? What is required to maintain the prerequisite momentum? And how can hoteliers reconcile brand standards with the varying needs and expectations of guests from around the world? Helping us find the answers to these questions and more, Richard Leuenberger, Managing Director of Badrutt's Palace in St.

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