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Supplier News

CIC Hospitality partners with Bookboost to personalise guest communication and efficiency

Bookboost, the industry-leading hospitality engagement platform, is proud to announce a new partnership with CIC Hospitality, a forward-thinking hotel group known for its innovative approach to guest experience.

Bookboost
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CIC Hospitality partners with Bookboost to personalise guest communication and efficiency 7 October 2025BookboostCRM & Loyalty
CIC Hospitality partners with Bookboost to personalise guest communication and efficiency
Rethinking hotel loyalty: from points to personalization
Opinion

Rethinking hotel loyalty: from points to personalization

For decades, loyalty in hospitality has been defined by points, perks and predictable upgrades. But what does loyalty actually mean today – and what should it mean in the future?

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Innovation
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Tom Brown
by Tom Brown
3 October 2025Mews Systems LtdCRM & Loyalty
Rethinking hotel loyalty: from points to personalization
Opinion

You Don’t Have to Bet to Hit the Customer Experience Trifecta

If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, and third, and in the specific order. The payout is typically big because, while it’s simple in theor...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
1 October 2025Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
h2c Unveils Landmark Global Study on AI & Automation in Hospitality
Press Release

h2c Unveils Landmark Global Study on AI & Automation in Hospitality

h2c GmbH, in collaboration with industry-leading sponsors, today announces the release of its 2025 Global Study “AI & Automation in Hospitality: Navigating Today’s Challenges, Shaping Tomorrow’s Gains.” The comprehensive report presents unique insig...

h2c GmbH
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Information Technology
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Digital Marketing
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Chatbots, Robotics & AI
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h2c Unveils Landmark Global Study on AI & Automation in Hospitality 1 October 2025h2c GmbHCRM & Loyalty
h2c Unveils Landmark Global Study on AI & Automation in Hospitality
Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service
Opinion

Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service

As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Human Resources
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Guest Experience
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Doug Kennedy
by Doug Kennedy
25 September 2025Kennedy Training Network (KTN)CRM & Loyalty
Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service
Opinion

Find Out How Much Your Customers Trust You with a Customer Trust Survey

Recently, a client reached out to me, concerned that their customer service was slipping. Due to supply issues, they weren’t fulfilling orders on time, and customers were complaining. Some had even started to source their products from other vendors

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
24 September 2025Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
Opinion

AI May Hallucinate… So Do People

One of the reasons customers are concerned about or even scared of AI is that it has been known to provide incorrect answers. The result is frustration and concern over whether to believe any AI-fueled technology. In my annual customer service and c...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
17 September 2025Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
Loyalty Programs: Who’s Really Winning?
Opinion

Loyalty Programs: Who’s Really Winning?

I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They b...

Ira Vouk
Ira Vouk
Hospitality Technology and Revenue Management consultant
Ira Vouk Hospitality 2.0 Consulting
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CRM & Loyalty
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Ira Vouk
by Ira Vouk
15 September 2025Ira Vouk Hospitality 2.0 ConsultingCRM & Loyalty
Loyalty Programs: Who’s Really Winning?
Press Release

FAU Study: Hotels Must Rethink Loyalty as AI Agents Take Over Travel Planning

The rise of artificial intelligence agents will introduce a new layer of complexity in how the hospitality industry navigates customer loyalty, according to a conceptual paper, “Artificial Intelligence (AI) Agents and the Future of Customer Loyalty,...

Florida Atlantic University (FAU)
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CRM & Loyalty
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Chatbots, Robotics & AI
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FAU Study: Hotels Must Rethink Loyalty as AI Agents Take Over Travel Planning11 September 2025Florida Atlantic University (FAU)CRM & Loyalty
FAU Study: Hotels Must Rethink Loyalty as AI Agents Take Over Travel Planning