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Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection
Opinion

Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection

As Chief Commercial Officer for Accor’s Premium, Midscale & Economy Division across the Middle East, Africa and Asia Pacific, Kerry Healy oversees some of the most diverse and fast-evolving hospitality markets in the world. In this exclusive intervi...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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CRM & Loyalty
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Innovation
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Guest Experience
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Henri Roelings
by Henri Roelings and Kerry Healy
20 October 2025Hospitality NetGuest Experience
Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection
Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini
Opinion

Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini

Santorini possesses one of the most irrefutably incredible landscapes in the world. From its soaring cliffs overlooking the calm azure Aegean Sea to the white, red, and black sand beaches formed by eons of volcanic activity, Thera, the island’s offi...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Hospitality History
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
20 October 2025Hotel Mogel Consulting LimitedGuest Experience
Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini
Smooth operations: why the next wave of hotel tech is invisible
Opinion

Smooth operations: why the next wave of hotel tech is invisible

Technology shouldn’t get in the way of hospitality. It should make it effortless. That’s the thinking behind the Mews Summer Release, fittingly named Smooth Operations. It’s designed to create more fluid, connected experiences for both guests and te...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Travel Technology
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Innovation
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Guest Experience
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Tom Brown
by Tom Brown
17 October 2025Mews Systems LtdGuest Experience
Smooth operations: why the next wave of hotel tech is invisible
Luxury Trends in Hospitality: Redefining The Modern Guest Experience
Opinion

Luxury Trends in Hospitality: Redefining The Modern Guest Experience

As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they seek servic...

Chintan Dadhich
Chintan Dadhich
General Manager, Conrad New York Downtown
Hilton
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Consumer Trends
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Guest Experience
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Luxury Travel
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Chintan Dadhich
by Chintan Dadhich
17 October 2025HiltonGuest Experience
Luxury Trends in Hospitality: Redefining The Modern Guest Experience
Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue
Opinion

Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue

As the leaves turn and summer’s bustle gives way to cooler days, October can feel like a lull for many hotel operators. But for properties that know how to mine the gold in data, this shoulder season can become one of the most profitable windows of ...

Lisa Jane Wheaton
Lisa Jane Wheaton
Senior Project Strategist at Maestro PMS
Maestro
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Information Technology
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Property Technology
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Lodging Industry
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Guest Experience
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Lisa Jane Wheaton
by Lisa Jane Wheaton
16 October 2025MaestroGuest Experience
Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue
The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality
Opinion

The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality

The hospitality industry stands at a pivotal juncture. While conversations about “customer experience” are ubiquitous, they often fall short, wound back to a digital customer-facing experience such as an app or a website or confined to customer sent...

Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
TRAVHOTECH
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Sales & Marketing
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Guest Experience
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Mark Fancourt
by Mark Fancourt
14 October 2025TRAVHOTECHGuest Experience
The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality
Hospitality Perfection at Halekulani in Honolulu
Opinion

Hospitality Perfection at Halekulani in Honolulu

In our travels for business and pleasure, we have had the opportunity to experience what now amounts to hundreds of luxury properties. Many of our visits are short, one or two nights, with most time spent in conferences or offices and a lack of vita...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
13 October 2025Hotel Mogel Consulting LimitedGuest Experience
Hospitality Perfection at Halekulani in Honolulu
Hospitality with personality: how to scale authenticity
Opinion

Hospitality with personality: how to scale authenticity

Some hotel brands stand out the moment you land on their website. Staypineapple is one of them. Known for its irreverent tone, personal touches and community feel, the brand has built something that can’t be manufactured: a culture of genuine connec...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Lodging Industry
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Brand Marketing
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Guest Experience
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Tom Brown
by Tom Brown
9 October 2025Mews Systems LtdGuest Experience
Hospitality with personality: how to scale authenticity
Opinion

From check-in to checkout: How great operators keep every moment on brand

Hospitality is built on execution. Every detail—from the greeting at check-in to the follow-up after checkout—either reinforces your brand promise or erodes it.

Melissa Burghardt
Melissa Burghardt
CEO, Axonify
Axonify
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Property Technology
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Lodging Industry
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Food and beverage
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Guest Experience
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Melissa Burghardt
by Melissa Burghardt
7 October 2025AxonifyGuest Experience
Axonify
Budget season 2026: Why digital F&B ordering is your hotel’s best investment
Opinion

Budget season 2026: Why digital F&B ordering is your hotel’s best investment

As hotels prepare their budgets for 2026, leaders are under pressure to maximise returns on every investment. Today’s operators are looking for solutions that don’t just cut costs - they drive measurable revenue, streamline operations, and elevate t...

Graham Rushin
Graham Rushin
VP Sales & Marketing
IRIS Software Systems
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Guestroom Technology
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Lodging Industry
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Food and beverage
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Guest Experience
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Graham Rushin
by Graham Rushin
7 October 2025IRIS Software SystemsGuest Experience
Budget season 2026: Why digital F&B ordering is your hotel’s best investment