How hotels can beat the front desk queue problem

If you’ve ever stood in line at a hotel reception, you know how quickly excitement can turn into frustration. Guests arrive with bags, families and expectations – but a slow-moving queue at check-in is often the first impression they get. For hoteli...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Innovation

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Guest Experience

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Housekeeping

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Opinion

How to maximize hotel revenue: key learnings form a revenue manager

Revenue management has always been central to hotel performance, but it’s no longer just about ADR and RevPAR. The most innovative hoteliers are shifting their focus toward metrics that capture the whole guest experience – and the revenue it generat...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Revenue Management

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Innovation

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Guest Experience

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Opinion

Self-Service: Convenience or Just Passing the Stress?

I just got back from an international trip to drop off my son to boarding school. Self-check-in / self-service is everywhere. Travel, retail, hospitality, the “check yourself in, manage it yourself” model is spreading. On paper, it’s efficient. In p...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Information Technology

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Property Technology

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Travel Technology

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Chatbots, Robotics & AI

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Opinion

Building Clean Data Foundations for AI in Hospitality

This article concludes Hospitality Net’s Thematics campaign with Shiji Group on Single Provider for Seamless Data. Throughout the series we have examined how integrated systems can transform hotel operations and the guest journey. For this final edi...

Henri Roelings

Founder, Hospitality Net

Hospitality Net

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Information Technology

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Property Technology

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Big Data

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Chatbots, Robotics & AI

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Opinion

Turning Lobbies into Revenue with Grab & Go Technology

Hotels are using technology to deliver more personalized experiences at every stage of a guest’s stay, including convenient access to amenities and services on the go. A 2024 study showed that travelers were willing to pay, on average, 5 percent mor...

Priya Rajamani

VP of Implementation & Support at Stayntouch

Stayntouch

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Information Technology

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Property Technology

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Lodging Industry

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Opinion

A Recipe for Cost Control Success: 5 Lessons from F&B for Hotel Budget Season

As hotels move into budget season, executives are once again scrutinizing expenses across departments. Food and beverage (F&B) often takes center stage because the practices for managing costs there are well established: portion sizes are tracked, s...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Finance

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Property Technology

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Lodging Industry

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Opinion

What Visual Matrix is Learning From You – Lessons From the Road

There’s something grounding about walking in a hotel’s back hallways and hearing real stories, in real time, from real hoteliers. Lately, we’ve been doing just that: sitting in lobbies, behind front desk counters, joining team huddles, and absorbing...

Lauren Crocket

Chief Marketing officer

Visual Matrix Property Management System (Image Technology Systems)

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Property Technology

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Travel Technology

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Lodging Industry

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Guest Experience

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Opinion

Reframing Data Security and Sovereignty as a Hotel Team and Guest Benefit

All it takes is one breach. Cybersecurity represents a clear and present threat for every hotel, and the topic deserves every kilobyte of attention that it gets. But this topic, and the related one of ‘Data Sovereignty’ are often framed as defensive...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hospitality Net

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Information Technology

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Property Technology

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Safety & Security

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Big Data

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Opinion

From Room Distinctions to Revenue Engines: Rethinking Hotel Sales for the AI-First Era

The hotel industry’s love of tradition has quietly become a silent killer of revenue. Room categorization was never questioned in the past, not because it was perfect, but because technology made alternatives impossible. What once passed as ‘best pr...

Markus Mueller

co-founder of GauVendi

GauVendi

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Property Technology

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Revenue Management

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Digital Marketing

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Innovation

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Opinion

What hotels get wrong about changing tech – and how to get it right

Changing your property management system (PMS) is one of the most important – and potentially disruptive – technology decisions a hotel can make. When it goes well, you unlock efficiency, revenue and a better guest experience. When it goes wrong, it...

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Revenue Management

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Travel Technology

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Innovation

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