PolyU scholar Prof. Kaye Chon conferred honorary doctorate
PolyU's SHTM Dean Prof. Kaye Chon received an honorary doctorate from Prince of Songkla University, Thailand, honoring his lifelong contributions to hospitality and tourism education.
News
Soul Community Planet, Inc. Launches Public Investment Campaign to Expand Its Holistic Hospitality® Reach
SCP, a 10-property wellness-focused boutique hotel brand, has launched a Regulation CF public investment campaign targeting $300M in equity to grow beyond 2,000 rooms.
Marriott International Signs Moxy Hotels and Thailand’s First Apartments by Marriott Bonvoy for Khao Lak’s Matalay
Marriott signs two properties with KS Hotels and Resorts at Khao Lak's Matalay: a 160-room Moxy and Thailand's first Apartments by Marriott Bonvoy with 60 units.
The First Fifty
A personal reflection on leaving behind a career working for others and building something of your own, illustrated through a chance encounter with a self-made club tax author.
By David Lund, The Hotel Financial Coach, David Lund
Put AI on the P&L
A framework for hotel operators to move AI spend from "hours saved" to named P&L lines, using Wyndham's voice AI and industry survey data as anchors.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Your Hotel Already Has an AI Strategy. You Just Didn't Write It.
The author argues hotels already have a de facto AI strategy shaped by third-party tools and urges a structured diagnostic of the eight booking-journey links where guest ownership can silently transfer away.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
Comparing Contrast Therapy Business Models for Your Hotel Spa
A comparison of Othership and AIRE Ancient Baths in Toronto frames two distinct contrast therapy models for hotel developers weighing frequency-driven vs. occasion-based wellness concepts.
By Adam Mogelonsky and Larry Mogelonsky
Deep Integration of Medical Wellness and Longevity
An operational blueprint for hotel-based longevity centers, covering clinical team structure, AI-driven health data, personalized nutrition, sleep programming, and the business case backed by 2025 wellness real estate data.
By Kathy Colon, Founder & CEO, Nova Lux DR Properties
Despite P(doom), Hoteliers Are All In on AI
Recap of the Destination AI Summit in Washington D.C., where hoteliers, owners, and tech leaders discussed AI's role in automating back-office functions, redefining hotel jobs, and reshaping booking distribution.
By Jason Freed, Head of Content & Communications, Otelier
70% of Consumers Abandon AI Because It Forgot Them, Milan GOPPAR Up 34% on the Winter Olympics, What Tech Vendors Actually Want from Hotel Clients
Friday brought Pertlink on Twilio data showing 70% of APAC consumers abandon AI interactions due to lost context and a Guest Memory Layer as the fix, Cushman and Wakefield finding Milan GOPPAR up 34.2% on Winter Olympics demand with February RevPAR up 171%, and a World Panel viewpoint on what tech vendors actually need from hotel clients to deliver. U.S. RevPAR up 14.2% on a calendar shift, Latin America business travel at $67.7B, and five property announcements closed the week.
Women in Hospitality Take Center Stage at AAHOA's 5th Annual HerOwnership Conference in Nashville
AAHOA's 5th HerOwnership Conference in Nashville gathered women hotel owners for sessions on operations, financing, AI, and portfolio growth, with keynote from South Asian Trailblazers founder Simi Shah.
When Making the Right Decision isn’t Enough in Restaurant Leadership
The article examines how humanistic leadership in gourmet restaurants can balance the "customer is always right" doctrine with staff wellbeing, exploring menu reduction and compassionate communication as practical tools.
By Stefano Borzillo and Patrick Ogheard
Choice Hotels International Announces Retirement of Chief Human Resources Officer Patrick Cimerola
Choice Hotels CHRO Patrick Cimerola will retire at end of 2026 after 25 years; a successor search is underway and he will serve as special advisor during the transition.
U.S. hotel results for week ending 26 September
U.S. hotel performance for the week of 20-26 September 2026 showed RevPAR up 14.2% year over year, boosted by a favorable Rosh Hashanah calendar shift.
Latin America Business Travel Spending Forecast to Reach $67.7 Billion USD in 2026 as Growth Accelerates Amid Ongoing Economic Pressures
GBTA forecasts Latin America business travel spending at $67.7B in 2026, led by Brazil at $35.8B, with growth slowing to 3.3% in 2027 amid economic and geopolitical pressures.
AHLA Congratulates Keith Sonderling on Confirmation as Secretary of U.S. Department of Labor
AHLA welcomes Keith Sonderling as U.S. Secretary of Labor, citing shared priorities including H-2B visa reform and joint-employer standards affecting hotel franchisees and small business owners.
Leonardo Hotels acquires three hotels in Munich, Hanover and Braunschweig
Leonardo Hotels adds 735 rooms across Germany by acquiring three former Revo hotels in Munich, Hanover, and Braunschweig, marking its first presence in Braunschweig.
Can AI Really Make Your Hotel Paid Ads Perform Better?
Article examines whether AI tools can meaningfully improve paid advertising performance for hotels.
By Savina Karaivanova, Marketing & Product Strategist, Userguest
Forget Me Not
Twilio's 2026 APAC research finds 70% of consumers have abandoned AI interactions due to lost context, exposing hotels' fragmented guest data infrastructure as the root cause and proposing a governed Guest Memory Layer as the fix.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
The American Vacation Is Proving Surprisingly Resilient
MMGY's 2026 Portrait of American Travelers Fall Edition finds expected leisure spending rose to $5,655 with widening generational gaps: Boomers plan to spend 4x more than Gen Z travelers.