News

Proactive Destinations Recover 1.5x Faster from Crises, Fitness Is Becoming a Primary Booking Driver, Your Next Guest May Be a Robot

Tuesday brought TOURISE and Tourism Economics' 20-year analysis of 85 major crises finding proactive destinations recover up to 1.5 times faster with recovery times falling from 24 months to 10-12 months, a World Panel viewpoint on fitness as a genuine hotel value driver across all segments, and Coalition Technologies on why hotels must now optimize their digital presence for AI booking agents as well as human guests. Expedia's fall pricing data, Rosewood's Red Sea debut, and Fairmont Bangkok's opening rounded out the session.

You Own the Resort but Not Its Guests, Gen Z Finds Hotels Through Influencers Not Search, Your Five Hotel AIs Have Never Met Each Other

Monday opened the week with hospitality.today's argument that OTAs, wholesalers, luxury advisors, and AI platforms each capture a piece of the guest relationship leaving hotels with only the stay to build loyalty from, its companion piece on Gen Z discovering hotels through influencers rather than search, and Are Morch on how siloed AI tools create contradictory guest interactions that make hotels feel less coherent than before. WTTC's EUR2 trillion European leisure travel figure, The Greenbrier's joint venture, and IHG's triple Vignette Collection expansion rounded out the session.