Guest Service vs Guest Experience: What's the Difference?
In the hospitality industry, terms like "guest service" and "guest experience" are often used interchangeably. However, they're not the same thing.
By Lauren Hall, Founder & CEO, iVvy
News
CITY STAY moves their entire portfolio of serviced apartments to Mews
Mews, the industry-leading hospitality cloud, has been chosen by CITY STAY to streamline operations and improve the guest experience across its expanding network of serviced apartments in Switzerland.
GBTA Expands Presence in Australia with the Addition of New Advisory Board and Local Leadership
The Global Business Travel Association (GBTA), the world’s premier business travel and meetings trade organization, is strengthening its expanding commitment to global business travel with the formation of a new country-level GBTA Advisory Board in Australia. This initiative is designed to expand GBTA’s presence and foster growth by leveraging local expertise and insights to better support members, partners and the industry sector overall across the country.
Hotel & Tourism Leaders Unite With Call to Action: Support Los Angeles Businesses & Workers Amid Impact of Wildfires: “Stay With LA!”
As the greater Los Angeles community confronts the devastation caused by the recent wildfires, the city’s hospitality and tourism leaders have united to urge tourists, travelers and trade shows to keep Los Angeles in their plans.
Invest Now or Pay the Price: UK Tourism Losing its Global Position
The World Travel & Tourism Council (WTTC) today issued a stark warning to the UK Government: the UK’s successful Travel & Tourism industry faces stagnation and long-term decline.
AAHOA Breaks $1 Million Fundraising Milestone for Political Action Committee in One Single Year
AAHOA (Asian American Hotel Owners Association) proudly announces a historic milestone: the AAHOA Political Action Committee (PAC) raised a record-breaking $1 million for the rst time ever in one single year in 2024, putting the AAHOA PAC at a total of $1.5 million for the 2023-2024 PAC Cycle. This achievement underscores the commitment of AAHOA Members in strengthening the organization's advocacy efforts and ensuring the voices of hotel owners are heard at all levels of government.
Cayuga Hospitality Consultants Conference: Growing Relationship Between Cannabis and Hospitality
During our Annual Cayuga Hospitality Consultants Conference in November 2024, Tyler Jacobson of 4B Marketing and Hybrid Marketing Co. presented cannabis usage trends from a recent survey and discussed their connection to the travel industry.
IHG Hotels & Resorts and Meituan Hotel dive into unanticipated journeys for the New Year
Shanghai—IHG Hotels & Resorts and Meituan Hotel have recently hosted a New Year’s Eve dialogue event themed “Unanticipated Journeys” at InterContinental Xiangyang. Xu Zhiyuan, writer and founder of OWSPACE, was invited to share his insights, inspiring young people to discover the new meaning and beauty of travel. The event addressed the growing demand among today’s young consumers for in-depth travel and emotional experiences. Representing InterContinental Hotels & Resorts’ “To Bring the World Together through Travel” vision, a luxury and lifestyle brand of IHG, this dialogue offered guests a fresh perspective on the world through the lens of unanticipated journeys.
IHG Hotels & Resorts marks 50 years since entering Greater China and celebrates over 800 open hotels in the region
IHG Hotels & Resorts (IHG) marks an extraordinary milestone with its 50th anniversary in Greater China. From opening its first property in 1975 to operating 800 hotels today, IHG has played a pivotal role in driving industry growth, enhancing guest experiences, and supporting the region's economic development. Looking to the future, IHG reaffirms its unwavering commitment to Greater China by leveraging global expertise and local insights to create enriching and rewarding experiences.
The Messy Middle: Embracing the Challenges of Progress
Have you ever started a project or embarked on a journey brimming with enthusiasm and excitement, only to find yourself struggling midway through?
Hilton, American Express to Provide 20,000 Hotel Rooms to Support Los Angeles Wildfire Relief
As the devastating impact of the Los Angeles wildfires continues to unfold, Hilton and American Express are partnering to make 20,000 hotel room nights available at no charge to impacted people across the greater Los Angeles area.
Sertifi Wins Best Payments Solution in 2025 HotelTechAwards
Sertifi, developer of a complete revenue-accelerating agreements platform and hospitality-tailored payment processor, SertifiPay, is excited to announce they have ranked #1 on Hotel Tech Report’s Global Best Payment Processing Software list for the second year in a row.
Innovation Lessons for Event and Hospitality Professionals – From the Beatles and Coca-Cola?
According to descriptions across the internet landscape, innovation is typically defined as the process of bringing about new ideas, methods, products, services, or solutions that have a significant positive impact and value; challenging the status quo, thinking outside the box.
By Gary Hernbroth, Founder, Training for Winners
Travel trends: 2024 in review & 2025 forecast by ALL, Accor's booking platform
The year 2024 marks a major turning point for the global tourism sector, with an almost total return to pre-pandemic levels. More than 285 million tourists travelled in the first quarter of 2024. According to Accor's European Travel Trends report, 53% of Europeans plan to devote more of their budget to travel, highlighting already emerging priorities such as wellness, sport, culture and ecology in 2025.
Sonesta Announces the Addition of 38 Franchised Hotels in H2 2024
Sonesta, the 8th largest hotel company in the U.S., today announced that it added 37 new franchised hotels to the company’s global portfolio during the second half of 2024. The new hotels, with a total of more than 3,300 rooms, include (in order of opening):
12 Small Things That Make a Good Hotel Room Great
What makes a good hotel room? It’s a simple question but it doesn’t have a short answer. There are certain things we can take as a given: cleanliness, functionality, comfort. Without these basics, guests are never likely to be satisfied.
Industry experts predict key hospitality trends for 2025
In this week’s episode of the Hotel Moment podcast, we’re unveiling the trends that some of the industry’s sharpest minds believe will transform hospitality in 2025.
By Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Movenpick Debuts in Poland and Expands European Foothold
Mövenpick, the brand synonymous with Swiss hospitality and culinary excellence, today announced the upcoming opening of Mövenpick Grand Hotel Wrocław and Mövenpick Resort & Spa Karpacz, the brand’s first hotels in Poland, which are both slated to open later this month. The latest additions build on the brand’s expansion trajectory across Europe, with other recent entries in Belgium and Azerbaijan, as well as upcoming debuts in Italy (Bari and Mondello), Greece (Sivota) and Montenegro (Kotor) later this year.
The Art of Effective Communication
In our fast-paced, increasingly digital world, communication is vital to personal and professional success. Whether you’re negotiating business deals, sharing ideas in a meeting, or simply interacting with friends and family, how we convey messages can significantly impact the outcomes of these interactions. However, communication isn't just about speaking or writing words; it's about how effectively those words are understood, how clearly ideas are expressed, and how well we listen.
By Prince Sanders, Hospitality Managing Director, Prince A. Sanders
How Bold Thinking Can Revitalize Hospitality in 2025
As we enter the final year of the first quarter of the 21st century, hospitality faces an inflection point. Once driven forward by trailblazers whose bold thinking reimagined guest experiences, many industry participants find themselves fighting the challenge of standing out in a sea of sameness.
By Josiah Mackenzie, Host and Producer, Hospitality Daily