Operations & Strategy

Unpacking the Guest Experience: Insights for the Modern Hotelier

I recently had the pleasure of sitting down with Araceli Budia, Senior Manager of Global Digital & Guest Experience at Palladium Hotel Group. Our conversation peeled back the layers to reveal what it truly means to create memorable experiences for guests in today’s hospitality world. Palladium is a dynamic, family-run company in expansion mode, having recently entered the UAE market and boasting over 40 hotels across eight destinations. This allows them to move quickly, fostering an environment that encourages innovation, disruptive ideas, and a unique collaborative energy.

The Ritz-Carlton Yacht Collection Reveals Winter 2026–2027 Itineraries Marking Debut in Polynesia and New Ports in Asia Pacific

The Ritz-Carlton Yacht Collection unveils its Winter 2026–2027 itineraries, introducing an expanded portfolio of luxury yachting experiences across French Polynesia, Hawaii, and Asia-Pacific aboard Evrima and Luminara. Sailing from October 2026 through April 2027, the season will feature 32 new voyages, reflecting the luxury brand’s continued global momentum and ongoing commitment to providing access to the world’s most sought-after regions.

Nurturing Life’s Most Important Moments at the Raffles Singapore

The Raffles Singapore is hallowed ground for the hospitality industry. A pilgrimage to there should be on everyone’s bucket list, but with such a storied past this can create an almost impassable bar for guest expectations. Yet from our latest visit, exceeding expectations is nevertheless the outcome for every guest, and therein lies a world of instruction on how to operate an ultraluxury hotel.

What Gets Missed Between the Shift and the Schedule

A lot has been said about communication breakdowns in hospitality. But the truth is, it’s rarely just about miscommunication. It’s about disconnection—from purpose, from process, from each other. And it shows up in the details: missed handoffs, shifts left uncovered, a new hire struggling alone on their first weekend shift.

Small Danish Hotels Forms Strategic Partnership with Mews to Accelerate Digital Transformation

Mews, the industry-leading hospitality cloud, has been selected as a strategic partner by Small Danish Hotels, the largest independent hotel chain in Denmark, to support the digital transformation of its portfolio of 64 independently owned properties across the country. The agreement enables hotels within the Small Danish Hotels chain to adopt Mews’ innovative property management system, with the goal of improving operational efficiency and guest experience.

A Roadmap to Transdisciplinary Research

Have you ever heard of transdisciplinary research? Maybe you have heard of multidisciplinary or interdisciplinary and thought that they were all the same. Although they sound similar, there are some key differences. So, what is transdisciplinary research (if not a tongue-twister for non-native speakers)? How does it differ from multidisciplinary and interdisciplinary research, and why should you care about it?

Can Los Angeles "Digest" the Olympics?

In 2028, Los Angeles will become the center of global attention as it hosts the XXXIV Summer Olympic Games. Although the event is still several years away, in the tourism and hospitality industry, time moves differently. Preparing for such a large-scale event isn’t a matter of “later” - it’s a strategic priority for today.