Every Robot was Kung-Fu Fighting!
Commentary on how China's humanoid combat robots are advancing AI capabilities that could soon revolutionize hotel service operations.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Opinion Articles
Three MICHELIN Keys? Tips for hotels aiming for luxury experiences
De L'Europe Amsterdam's GM shares insights on achieving MICHELIN three-key status through local identity, empowered teams, and visible leadership.
AI & Recruiting: Why Human Judgment Still Determines Hiring Success
The article argues that while AI improves recruiting efficiency, human recruiters remain essential for evaluating nuance, culture fit, and soft skills that determine hiring success.
By Zoe Connolly, Founder and CEO, Hospitality Spotlight
''If You Can’t Be Replaced, You Can’t Be Promoted'' — The Leadership Trap Most High Performers Don’t See
A sales director's frustration reveals why being indispensable in your current role can actually prevent career advancement in hospitality.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
You Are Asking the Wrong Question When You Hire a Hotel Marketing Agency
Hotels should diagnose which layer of the demand stack their problem exists in before selecting a marketing agency, as most agencies solve downstream problems while hotels often need upstream demand origin solutions.
By Andrew Paul, Managing Director, Americas Great Resorts
Hospitality’s AI opportunity to decompose tasks and reclaim the work that actually matters
The author argues hotels should use AI to eliminate mundane integration tasks between disconnected systems, freeing staff for high-touch guest service work.
By David Poprawka, Innovation Strategist, Infor
Turning Plates into Profit: Reclaiming the Power of Hotel F&B
Newport Hospitality Group executive argues hotel F&B outlets need strategic management focus to drive guest preference and measurable revenue performance.
By Wayne West III, President, Newport Hospitality Group
Market Beat Europe - FY 2025
European hotel investment jumped 23% to €27 billion in 2025, while RevPAR grew just 2% as occupancy remained 1.5 points below 2019 levels.
Your Hotel Is Empty for Six Hours a Day. Here's What That's Costing You.
Hotels lose revenue during 4-6 daily hours when rooms sit empty but operational costs continue, with daytime bookings offering 30-40% higher ancillary spend.
By Barbara Steinert, Chief Revenue Officier, Dayuse.com
What Travel Dreams 2026 tells us about the future of hospitality
Study of 6,000 travelers reveals shifting priorities toward ease over amenities, with AI investment averaging $320,000 per property in 2026.
By Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus Hospitality
Unlocking the Style Secrets of Luxury Hospitality: How Fashion Designer Mia Liu Helps Teams Dress for Success
Fashion designer Mia Liu's Drape Stitch creates custom uniforms for luxury hotels, arguing that staff appearance directly impacts guest perception and service quality.
By Ivana Johnston, Co-Founder and CEO, Puzzle Partner
Seven Friction Points Every Business Must Eliminate
Author identifies seven common service barriers that frustrate customers and provides actionable strategies to streamline operations.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
It was never just about responding faster: it’s about using AI to create better guest experiences
Survey shows 86% of hospitality professionals report AI automation saves time, allowing staff to focus on high-touch guest interactions requiring empathy.
By Tiago Araújo, Co-founder and CEO, HiJiffy
The Rise and Fall of a Celebrity Chef: When talent meets brutality in modern gastronomy
The René Redzepi scandal exposes systemic toxicity in Michelin-starred kitchens, challenging the industry's long-held belief that culinary excellence justifies workplace abuse.
By Dr. Charalampos (Babis) Giousmpasoglou, Principal Academic in HRM, Bournemouth University
The Love-Hate Relationship We Have With Chatbots 🤖
The analysis explores how poorly implemented chatbots damage brand trust by prioritizing cost reduction over customer service quality.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Is the Caribbean's On-Island Resort Sector Being Crushed by the Cruise Industry?
Author argues cruise lines exploit Caribbean destinations through low taxes and onboard amenities, undermining hotel viability with unfair competition.
By Robert MacLellan, Managing Director, MacLellan & Associates
Digital Employees Are Already Here. Hospitality Just Hasn’t Fully Noticed Yet.
Unlike basic AI tools, digital employees integrate directly into hotel systems to execute full workflows from reservations to follow-ups without human intervention.
By Ira Vouk, Hospitality Tech and AI Consultant, Hospitality 2.0 Consulting
When Hotels Become Ecosystems: The Real Impact of Mixed-Use Development
Mixed-use hospitality projects are reshaping hotel development by integrating hotels with residential, retail, and wellness components to create resilient revenue ecosystems.
By Alice Sherman, Executive Vice President & Managing Director, Americas, HVS
Why Autism-Friendliness Matters in Hospitality
The guide provides step-by-step protocols for training hotel staff to serve autistic guests, with certified properties reporting triple-digit increases in bookings.
By Nasir Zahir
The Soul of the Machine
Meta's approach to capturing employee workflows as AI training data could transform hotel operations by preserving tribal knowledge and expertise, but raises significant trust and governance concerns.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
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