The author argues hospitality degree programs are failing graduates by not teaching USALI financial reporting, leaving employers to fill a skills gap that belongs in the classroom.
The author argues hotels should use history, architecture, and storytelling to create emotional memories for child guests, building future brand loyalty grounded in nostalgia research and evolving family travel trends.
Shanghai's 100 AI-powered tourist terminals, built on 84,000+ content entries and 14,000 booking links, are presented as a reference model for destinations like the Philippines to build a unified data layer first, before any interface.
The piece questions whether hotel marketers benefit more from broad, cross-disciplinary thinking than from deep specialisation in a single area.
A strategic framework for luxury hotel beverage directors on building bar lists by function rather than origin quota, balancing local authenticity, global benchmarks, and guest intent.
Hotels can use shopping behaviour as a signal of guest intent, applying lessons from retail tourism to improve anticipatory service, staff training, and local partnerships.
A hotel sales veteran argues that emerging markets build sharper commercial instincts than luxury ones, teaching demand creation, relationship-led selling, and agile pricing under real pressure.
A Newport Hospitality Group executive reflects on a stronger-than-expected H1 2026, cautioning against over-reliance on World Cup-boosted averages while urging owners to reinvest in existing assets and operators to focus on fundamentals.
A practical 10-point checklist for hoteliers evaluating RFID linen systems, covering real-time reporting, read accuracy, laundry partner compatibility, TCO, and vendor lock-in risks.
An opinion from the Hotel Data Conference argues that hotels are adopting AI as a buzzword rather than a solution, confusing predictive, generative, and autonomous systems with no clear operational strategy.
The GM role is evolving beyond operational control to demand emotional intelligence, digital fluency, cultural awareness, and sustainability accountability alongside traditional financial and service responsibilities.
H1 2026 global hotel performance shows continued RevPAR growth at 3–4% for major chains, but occupancy has plateaued in most markets, while the Middle East saw declines of up to 43%.
Cendyn argues hotels are drowning in data but lack direction, and positions AI-enabled actionable intelligence as the shift from reporting to decision support across its CRM, Knowland, and Wayfinder products.
Customers build their opinion of a brand through cumulative service interactions, not slogans, making every touchpoint a de facto brand promise that marketing alone cannot override.
A hospitality consultant recounts four near-identical cyberattacks on clients, all exploiting staff via phone-based impersonation rather than technical exploits.
OpenAI's ChatGPT Ads launch across 31 European countries next week, but hotel advertisers must go through agency partners until self-serve access opens, and ads appear below AI responses without influencing them.
Stripe's reported $7B acquisition of OpenRouter, combined with its earlier Metronome buy, creates a vertically integrated AI billing stack that makes model routing costs opaque to operators and demands new cost-tracking disciplines for hospitality.
A practical framework for hotel leaders to distinguish between chat, workflow, agent, and orchestration AI modes, with a decision matrix to avoid over-buying autonomy for problems that are simply workflows.
Lodging Interactive urges hotels to allocate dedicated 2027 social media budgets, recommending $100–$750+/month, and connecting campaigns to landing pages and lead magnets for trackable revenue.
Newport Hospitality Group outlines its three-part business planning framework, integrating a capital plan, commercial strategy, and operating budget to create a cohesive roadmap for ownership and operators.