A hospitality operator argues that tolerating disengaged employees is the fastest way to erode standards, warning that indifference spreads and drives away high performers.
A CEO perspective from Otelier argues that while RevPAR forecasts improved at NYU 2026, inflation continues to outpace revenue growth, shifting operator focus from topline metrics to GOPPAR, NOI, and labor productivity.
A Valor executive argues that empowering GMs to act as local entrepreneurs, rather than following rigid brand standards, is the key competitive differentiator for international hotel brands operating in Africa.
Booking Holdings and Airbnb are each funding separate AI travel ventures as hedges, raising the risk that hotels will soon rent visibility from the same parent that runs both the OTA and the assistant.
The author argues that guest satisfaction scores fail to capture whether guests felt genuinely recognized, and that recognition, not service efficiency, is the true driver of repeat visits.
A contributed piece for Hotel Yearbook 2026 explores seven ancestral superfoods across six Asian countries as a framework for building sustainable, health-focused F&B menus in Asian hospitality.
A hotel operations veteran argues hoteliers should focus less on AI tools and more on clean data, open integrations, and AI discoverability before demand-side shifts erode visibility.
AC Hotel Asheville Downtown shares how it moved sustainability from good intentions to measurable daily operations through data tracking, workflow integration, and leadership accountability.
Owner Angie Clavijo details how Sumaq Machu Picchu Hotel integrates regenerative farming, agrobiodiversity, and Andean cultural heritage into a luxury guest experience, with B Corp certification in final stages.
Infor Hospitality previews five HITEC 2026 vendors addressing hotel tech fragmentation, covering loyalty, owner relations, back-office automation, ancillary revenue, and AI-powered distribution.
Ahead of FHS Saudi Arabia 2026, this analysis argues the Kingdom's hospitality growth is driven by economic diversification, talent mobility, and domestic demand, not tourism alone.
Hoteza argues that fragmented point solutions limit hotel performance, and that a unified guest journey platform connecting check-in, in-room entertainment, AI messaging, and upselling can lift RevPAR by 12% and ancillary revenue by 30%.
The author argues that slow decision-making costs businesses more than bad decisions, introducing a "Delay Tax Framework" to measure hidden costs of indecision.
The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.
The author argues that "GEO" and AI SEO packages sold to hotels are largely ineffective, citing Google's own documentation to debunk popular tactics in favor of data quality.
SiteMinder's launch as the embedded distribution engine inside Mews positions it as infrastructure rather than an application, a structural bet aimed at re-rating the stock beyond its current A$2B valuation.
Practical guide for branded hotel teams on using organic social media to document the arrival experience with simple mobile video content, helping future guests visualize their stay before booking.
Mews CEO Matt Welle outlines how cloud-native PMS, mobile housekeeping apps, online check-in, and lobby kiosks can eliminate front desk queues while adding measurable ancillary revenue.
Independent hotels often can't afford pricing errors, and modern RMS platforms now cost a fraction of enterprise pricing, with setup fees of $7K-$10K and interfaces designed for small, non-specialist teams.
Drawing on interviews with 38 leaders across 13 countries, the author argues hotels must build a hospitality strategy first and use technology to enable it, not the reverse.