Siloed security systems create blind spots and waste 78 minutes per manager per shift; the fix is integrated operations that connect access, video, occupancy, and network data to enable proactive response.
Cactus Cove Inn owner Matt Marrs shares how migrating to Mews PMS helped scale a mixed portfolio of hotels, STRs and RV parks while enabling creative, family-focused guest experiences.
Opinion piece arguing that reactive pricing is not a strategy, with practical guidance on segment-level forecasting, yield management, and reading demand signals before the market shifts.
EHL's Dr. Sébastien Fernandez argues leaders cannot directly motivate employees but can create conditions, built on trust and psychological safety, where motivation emerges naturally.
A Latin American host argues that STR operators erase local identity to appear modern, making their properties price-dependent and indistinguishable from a catalog.
The ninth Interior Provocations #Synthetic Symposium at Pratt Institute (Nov 6, 2026) examines AI authorship, manufactured environments, and material deception in hospitality design.
The author argues hotels have reduced staff to system operators, and that AI should be used to strip away rote computer tasks and restore genuine human responsibility and hospitality skills.
Mews research of 3,250 travelers finds 75% say good hospitality depends on people, prompting the question of whether time saved by AI is actually reaching guests or simply disappearing into cost cuts.
A hospitality veteran reflects on the personal journey from financially inexperienced young leader to hotel controller, emphasizing self-belief as the driver of career growth.
Mercure Sheffield Kenwood Hall shows how a branded hotel can embed local identity through design, history and community ties without sacrificing brand consistency.
The Waldorf Astoria New York reopens after a full renovation, raising the question of whether the 1931 landmark retains its legendary status.
As AI tools drive pre-booking research, independent hotels gain a commission-free discovery window, but risk losing that booking to OTAs if their website fails to convert the visit.
Markos Chaidemenos of Canaves Collection explains how family ownership, boutique scale, and design restraint have kept the Santorini-based group ahead of luxury travel trends while protecting the island's character.
Drawing on Deloitte's 2024 consumer loyalty research across 9,800+ respondents, the piece argues hotels must shift from transactional points programs to experiential, AI-powered loyalty built on personalization and data trust.
Incoming Miami Beach Chamber of Commerce chairman-elect argues for a data-driven business vitality index tracking openings, closures, and vacancies to better measure and support local economic health.
As AI gives buyers near-instant access to market data, the author argues trust built through consistent delivery and relationship history is the one advantage hospitality sales teams cannot be commoditized on.
Marriott's nine-year Alibaba partnership gave it exclusive AI agent commands on Fliggy, letting agents book rooms and F&B packages, while rival chains and independents remain limited to a basic five-field room search.
Trailing Millennials and Early Gen Z, dubbed the "Emerging Experience Generation," represent 78M+ US travelers who prioritize mobile-first tech, social media discovery, authenticity, and locally grounded experiences when choosing hotels.
TRevPAR declined 8.8% vs RevPAR's 6.3% in HotelData's 2025 U.S. sample, illustrating how room-only metrics obscure F&B, spa, parking, and other in-stay revenue trends.
Pertlink applies McKinsey's Global Energy Perspective 2026 to hospitality, arguing that energy constraints will determine where AI and guests can be served, and proposes tracking AI token costs alongside utility costs per occupied room.