You Won't Be Replaced by AI but You'll Be Replaced by Someone Who Uses It
The call came at midnight.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
News
Luxury: the brand premium pays, but not at any price
The piece argues luxury hotels must balance brand premiums with perceived value, avoiding oversupply that dilutes exclusivity and weakens pricing power.
By Vanguélis Panayotis, CEO MKG Consulting & Hospitality ON / MRICS, Hospitality ON
Turn a Child’s Masterpiece into a Grandparent’s Favorite Souvenir
GCSTIMES converts children's artwork into wooden key cards that function during stays and become souvenirs at checkout.
The Difference Between a Proactive and Reactive Customer Service and CX Strategy
The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing updates. That shows the company is watching out for the customer, and while customers may not love that there is a problem, they love the information and have confidence that the company is doing something about it.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Emotional Luxury Hospitality: Jesús Terrés on Travel, Meaning, and the Power of Details
In recent years, emotional luxury hospitality has emerged as a defining conversation for hotel leaders navigating cultural change, accelerated lifestyles, and shifting guest expectations. Beyond service excellence or aesthetic refinement, the discussion increasingly centres on how hotels make guests feel, and why those feelings matter more than ever.
Hospitality Net Announces Exclusive Global Syndication Partnership with "Not Done with Sloan Dean" Podcast
The podcast features weekly interviews with top hotel executives including CEOs from Marriott, Hilton, and Accor, focusing on challenging operational discussions.
How Social Media Is Shaping Travel Planning and Booking
Analysis argues hoteliers should use social media for inspiration but focus budget on direct booking channels where high-intent travelers convert.
Tambourine Recognized for Digital Innovation with Six 2025 Travel Weekly Magellan Awards
Tambourine won six Travel Weekly Magellan Awards for hotel websites and destination campaigns including projects for Marina del Rey, The Bahamas, and multiple hotel properties.
The Growth Illusion Luxury Hotel Marketing Still Operates Under
The article argues luxury hotels must build "Owned Demand Infrastructure" to reduce intermediary dependence and restore growth compounding.
By Andrew Paul, Managing Director, Americas Great Resorts
Is your hotel ready for the "Skip-Gen" surge?
Hilton research shows 29% of travelers now book skip-generation trips, requiring hotels to adapt room designs, staff training, and marketing strategies.
Cheval Collection hails growth after loyalty launch
Cheval Collection exceeded loyalty enrollment targets by 40% in six months and achieved revenue benchmarks ahead of schedule through GHA DISCOVERY.
Marriott Bonvoy Recognized as the World's Leading Hotel Loyalty Program by The Points Guy
The Points Guy Awards selected winners through expert panels evaluating programs on value delivery, with Marriott Bonvoy adding citizenM and Outdoor Collection brands in 2025.
Influence Society and Consulate General of France to Host SOCIETIES in New York. A Curated Symposium for Hospitality Leaders
The invitation-only symposium on February 19, 2026 will focus on AI integration in luxury hospitality marketing and revenue optimization strategies.
10 Ways Hotels Can Increase Direct Bookings in 2026
The guide recommends value-based competition, personalized booking experiences, and integrated commercial tools as key strategies to capture more direct revenue.
By Filipe Machaz, GuestCentric Co-Founder & VP of North America Operations, GuestCentric Systems
From Sales Heroes to Scalable Systems: The Leadership Shift Defining 2026
The article argues sales leaders must shift from relying on top individual performers to building scalable team systems and processes for sustainable revenue growth.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
Turning demand into delight: Hospitality’s big shifts in 2026
Amadeus executives outline their five-stage demand generation approach, emphasizing unified marketing and revenue strategies over traditional room-filling tactics.
By Paul Wilson, Vice President, Asia Pacific, Amadeus Hospitality
Is your hotel’s most-forgotten amenity actually your best branding tool?
GCSTIMES promotes eco-friendly wheat straw pens as branded amenities that help business travelers transition from work mode to personal time.
Case Study: How a GDN Campaign Tripled a Luxury Hotel’s Breakfast Package Production
A Chicago luxury hotel's Google Display Network campaign generated $150,000 in breakfast package revenue with 12.5:1 ROAS, tripling initial targets.
2026 is the year of the brand evolution
The rise of AI booking channels in 2025 forces hotels to optimize content for machines, not just humans, requiring more authoritative proof over aspirational marketing copy.
By Luke Markesky, Executive Vice President, Operations, Cendyn™
Luxury Resort Marketing’s Most Expensive Miscalculation
The piece argues luxury resorts focus too heavily on optimizing measurable marketing metrics while losing control over upstream demand generation to intermediaries like OTAs.
By Andrew Paul, Managing Director, Americas Great Resorts