Travel Media Group is pleased to announce that they have surpassed $1 million in social media ad spend invested on behalf of their hotel partners. As a trusted provider of exclusive hospitality marketing services, this achievement underscores the company’s ongoing commitment to helping hotels gain visibility, drive bookings, and remain competitive in a quickly evolving digital landscape.
I have good news. Calling customer support is getting better, even if you don’t notice it yet. Part of the reason you might think it’s not improving is that past bad experiences have left such a “metaphorical scar” that you avoid making the call for many reasons I’ll share in just a moment.
In the world of luxury hospitality leadership, few professionals embody the balance of global perspective and local authenticity as well as Andreas Magnus, General Manager of Kempinski Palace Engelberg.
Recently, I was planning a vacation to Portugal. Not having the time necessary to sift through endless options and reviews, I found myself looking to my travel companions Chat GPT and Perplexity to do some of the research and help me build just the right experience that allowed my wife and I to focus on the experiences that mattered to us.
The current industry dialogue confirms a harsh truth: a strong top-line no longer guarantees a healthy bottom line, and the painful truth is: Volume without profit is just activity. The era of RevPAR as a sole performance indicator is over. It has to be over, because if this is the only thing we are truly capable of optimizing today, the industry is structurally broken. The industry has been discussing this strategic migration for some time now, yet the tension between this ambition (talk/ideas) and the current systemic reality (action/capability) is the core structural challenge. The new scoreboard demands Total Profit Optimization (TPO), driven by metrics like GOPPAR. This is the goal of Total Profit Optimization Hospitality.
UN Tourism has successfully concluded the biggest General Assembly in its 50-year history, confirming new leadership, and announcing a shared vision for innovation and Artificial Intelligence.
Hospitality Net recently had the opportunity to speak with Gordon Gurnik, COO of Hilton Grand Vacations, about the company's evolution, innovations, and future plans. Gurnik explained that Hilton Grand Vacations is a standalone public company closely affiliated with Hilton Worldwide, managing over 720,000 members across more than 200 properties worldwide. The company prioritizes team member investment to reduce turnover and maintain high service standards, supporting seamless guest experiences. Hilton Grand Vacations is positioned as the world's largest timeshare company, committed to evolving with market trends and delivering value through technology and memorable vacations.
Nearly seven in ten South African travellers (69%) plan to take the same or more holidays in 2026 compared to 2025, including 49% who intend to travel more frequently, according to Marriott Bonvoy’s Ticket to Travel research. Younger generations are leading demand, with 66% of Gen Z planning on taking more holidays next year and embracing AI planning tools, luxury add-ons, and passion-driven trips.
Everyone in hospitality talks about pricing strategy, distribution mix, and guest experience. But ask who owns room assignment, and the room goes quiet.
The leading global hospitality and travel technology company, HotelRunner, is to join The Phocuswright Conference, running from November 18 to 20, 2025, in San Diego, California. As a proud sponsor, HotelRunner will join the top industry thought leaders at the Manchester Grand Hyatt this year.
The Affiliate Members Plenary Session, the most important statutory meeting of the Affiliate Members, convened for its 45th session in the framework of the 26th UN Tourism General Assembly.
In this article I described the relationship between Model Context Protocol (MCP) that helps AI systems access external data and A2A (Agent-to-Agent communication) that helps them talk to each other. This shorter article reflects my vision on the possible evolution of the A2A concept and how this affects our industry.
Centara Hotels & Resorts, Thailand’s leading hotel operator, is proud to announce that three of its senior executives have been recognised at the prestigious IAA Awards for Listed Companies 2025, organised by the Investment Analysts Association (IAA). The honours reflect Centara’s strong leadership, sound financial management, and commitment to transparency and good governance.The awards presented to Centara executives are as follows:
Hoteliers and hotel revenue managers know how quickly markets can fluctuate and how fast demand for travel can change. As demand changes, successful hotels need to be able to quickly adjust revenue strategies to capture as much business as possible, even when overall travel to the area is lighter. For many revenue managers, implementing hotel dynamic pricing strategies have helped them stay afloat during uncertain times.
During its third-quarter earnings call, Expedia Group detailed priorities for its OpenAI partnership and its plans for artificial intelligence (AI) moving forward.
Each week, we step behind the scenes to uncover the real stories of entrepreneurs and industry leaders: their challenges, breakthroughs, and what truly drives them. This first series captures inspiring conversations with participants from the EHL Summit, airing every Wednesday on Spotify.
The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the DMV to attend its annual Directors Roundtable on Nov. 20 at the Hyatt Regency Crystal City at Reagan National Airport in Arlington, Virginia.
For generations, Goodnight Moon has been the story that signaled comfort - a final goodnight before tomorrow’s adventures begin. Today, Marriott Bonvoy’s Sheraton Hotels & Resorts reimagines that familiar ritual through the lens of travel in “Goodnight Room,” a new campaign that celebrates the small, human moments that make the world feel like home, even when we’re far away. Launched as Sheraton reaches a pivotal milestone in its global transformation, “Goodnight Room” marks the brand’s most significant storytelling moment yet, inviting travelers across the globe to rediscover one of hospitality’s most familiar names through a fresh and modern lens.
As World Travel Market (WTM) 2025 draws to a close at Excel London, Trip.com Group showcased its global leadership by sharing insights and innovations shaping the future of travel. Across key sessions, the company led conversations from global and European perspectives, focusing on the strategic evolution of travel, from digital transformation and personalisation to sustainability.
You have revenue hiding in plain sight…and it’s slipping away.