It's the summer of multiple short getaways - Allianz Poll
Americans are increasingly looking to take more, but shorter, vacations this summer, according to travel insurance company Allianz Partners.
Operations & Strategy
Something To Knock It Out, Part 3 - The Life Of A Hotel Doctor
Her vacation had been a disaster so far, the guest explained. Worse, when she tried to buy amoxicillin to knock out her bronchitis, the pharmacist told her she needed a prescription. This was obviously a scam to line the pockets of American doctors, the guest added. She didn’t need my services except to provide the amoxicillin, so I should not take up her time.
Recent Urban Migrations And Hotel Markets
Long-run future economic activity and hotel business opportunity will materialize in outlying areas of major MSAs, medium and small cities, and tax and cost-of-living friendly states. Many urban centers and high tax states run counter to the trend.
By Jack Corgel, Managing Director, CBRE Hotels’ Americas Research, CBRE Hotels
US Hoteliers Hopeful Despite Slowing Vaccination Rates
Top U.S. officials had openly professed hopes the upcoming Fourth of July weekend would mark a return to normal for the country, with a target of at least 70% of adults having received at least one dose of a COVID-19 vaccine by that point.
Something To Knock It Out, Part 2 - The Life Of A Hotel Doctor
Influenza had kept a guest in bed three days with fever, body aches, and general misery. He had meetings, he said, and needed something to knock it out.
A Mystery - The Life Of A Hotel Doctor
Universal Assistance asked me to see a young woman with abdominal pain at the Airport Marriott. According to the dispatcher, she had no other symptoms.
Industry Veteran Les Scane Joins hihotels Corporate Team
hihotels by Hospitality International, a recognized leader in franchising of conversion and new build hotels for economy lodging, is pleased to announce the hiring of industry veteran Les Scane as a Franchise Development and Assurance & Marketing Program Director.
New Forecast Signals Long Road to Recovery for Business Travel
Lingering COVID restrictions and a patchwork approach to reopening across the country will prevent the economically crucial business travel segment from recovering until at least 2024, according to a Tourism Economics analysis released Tuesday by the U.S. Travel Association.
Could You Take A Quick Look? - The Life Of A Hotel Doctor
“My other son is coming down with something. Do you mind taking a quick look?”
Hotel Companies Defer to Local Guidelines as Federal Mask Restrictions Loosen
With the U.S. Centers for Disease Control and Prevention relaxing mask recommendations and various states and municipalities rolling back their own restrictions as more Americans get vaccinated, a varied landscape with differing levels of regulation has created a situation where it's often left hoteliers to determine themselves whether mask and social-distancing requirements are still needed on property.
It’s Not Constipation - The Life Of A Hotel Doctor
In the room, I was prepared to diagnose a routine stomach virus until I pulled back the covers and saw her swollen abdomen.
Loyalty - The Life Of A Hotel Doctor
As long as they do good work, doctors assume patients will remain loyal, but hotel doctors learn not to be so trusting. Helping sick guests produces no income for the hotel. Ninety percent are not terribly ill; if rebuffed when they ask for a doctor they rarely make a fuss, so the manager never hears about them. Years may pass before a GM encounters an imbroglio that only a doctor on the spot can defuse; I’ve recounted a few. Although the best marketing tool, they never happen when I need them.
Are You Checking In? - The Life Of A Hotel Doctor
“Welcome to the Biltmore. Are you checking in?” That is not my favorite greeting, because it means the valet doesn’t recognize me. My response is always: “I’m the hotel doctor. I’ll be here twenty minutes. They hold my car.”
Reunited and It Feels so Good: Survey Finds Family Travel a Top Priority for Americans This Year
Wyndham Destinations, the world’s largest vacation ownership business, announced today the results of its most recent travel trends survey* which indicate vacationing is on the horizon for a majority of Americans this year.
Human Nature - The Life Of A Hotel Doctor
An elderly Mexican psychoanalyst was attending a psychoanalytic convention, but a cold was making her so miserable that she wanted to return home early.
The New Saracen Casino Resort Selects InvoTech Systems for Uniform Control and Operating Efficiency
InvoTech Systems Inc. announced the recent implementation of its Uniform System at Saracen Casino Resort in Pine Bluff, Arkansas. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. Saracen Casino Resort joins InvoTech’s extensive client portfolio of resorts worldwide. Click here for more information on InvoTech’s Linen, Laundry and Uniform Systems.
You’d Better Ask How Much! - The Life Of A Hotel Doctor
Before hanging up the phone, I tell guests my fee, but this is not universal among hotel doctors. Guests may learn when the doctor hands over the invoice at the end of the visit.
Hotel Franchise Lawyer: 5 Things to negotiate in your next Franchise Agreement
After a year of economic upheaval in the hospitality industry, hotels are making big changes as they look ahead to recovery. Oftentimes these changes involve a complete rebrand, and this leads to questions about what is negotiable in a franchise agreement. In the article below, Bob Braun, senior member of JMBM's Global Hospitality Group® and Co-Chair of the Firm's Cybersecurity & Privacy Group, talks about 5 important franchise terms that can usually be negotiated.
By Robert Braun and Jim Butler
Sonesta Partners With Sharecare And Forbes Travel Guide To Verify Health Security Across Managed North American Hotel Portfolio
Sonesta International Hotels Corporation (Sonesta) has announced that its more than 250 managed hotels in North America will soon all become Sharecare Health Security VERIFIED™ with Forbes Travel Guide. Once the verification effort is completed, Sonesta will be the first hotel company to receive this important designation across its managed hotel portfolio, demonstrating Sonesta's commitment to the health and safety of its guests and team members. Sharecare's comprehensive verification process helps ensure that guests and travel planners can book with confidence knowing the appropriate health safety protocols and procedures are in place at Sonesta hotels. Each hotel's health and safety protocols and procedures will be verified using Sharecare's health security platform to confirm a comprehensive set of public health standards are met or exceeded including Sonesta's own successful Stay Safe with Sonesta health and cleanliness program.
A Perfect Start To The Day - The Life Of A Hotel Doctor
A businessman at the Anaheim Hilton was vomiting. Vomiters hate waiting, but the call arrived at seven a.m. on a Friday, and Anaheim is forty miles away. I hate creeping in rush hour traffic, so I try to delay those visits for a few hours.