Sales & Marketing

Are You Leaving Money on the Table? Turning Casino Resorts into Go-To Venues for Profitable Groups and Events

Historically, Las Vegas was a gaming-centric market, with 61% of revenues coming from the casino category in 1990. Although gaming continues to serve as an economic engine in Las Vegas, according to CDC Gaming, food, beverage, and other departments accounted for a record 73.4% of total revenue, up from a combined 69.6% year over year. This trend is not limited to Las Vegas; it is being observed in casino markets worldwide.

Introducing Hotel Bambinee: The U.S.'s first Urban, Child-Centered Hotel Brand

While lifestyle hotels around the world continue to thrive, experiences in the hotel space are geared toward adults. Rachel Meng realized that much of hospitality’s modern branding, offerings, and amenities don’t reflect the wants and needs of today’s young family. So, she created Hotel Bambinee to deliver an elevated lifestyle experience that puts families at the forefront.

HSMAI Announces New Commercial Strategy Conference

The Hospitality Sales and Marketing Association International’s (HSMAI) Commercial Strategy Conference — the evolution of HSMAI’s Marketing Strategy Conference and HSMAI ROC — will take place in Charlotte, North Carolina from June 25-26, 2024 at the Charlotte Convention Center. The two-day HSMAI Commercial Strategy Conference will have a combined focus on all commercial disciplines, enhancing the experience and content for commercial leaders, including those with distribution and sales responsibilities along with marketers and revenue managers. Each day will feature the latest expert industry cross-disciplinary education and insights.

Industry “Roadshow” Events Unite Travel Entrepreneurs for Networking and Education

WorldVia Travel Group, a collection of leading travel companies in the United States, recently hosted its Atlanta, Orlando, Dallas and Minneapolis “Roadshow” events, as part of one of the company’s most highly attended educational event series catering to the professional development and business growth of travel agency owners and related travel professionals.

Newport Hospitality Group Successfully Transitions 22 Properties to STS Cloud Sales and Catering Solution

Newport Hospitality Group (NHG), a premier hotel development and management company, has enhanced its long-time partnership with SalesAndCatering.com by transitioning its portfolio of hotels to the cutting-edge STS Cloud platform. Successfully upgrading 22 properties to the cloud-based version of STS will make it easier for the group to manage multiple properties from a single platform and provide a unified view to streamline processes, improve service quality, and ultimately increase revenue.

California Lodging Investment Conference [CLIC] Hosts Seventh Annual Event

Officials of the California Lodging Investment Conference [CLIC], the only hospitality conference focused on the California hotel market, today announced the successful completion of its seventh annual event held at the Westin South Coast Plaza in Costa Mesa, Calif. With nearly 300 attendees, the conference included an opening reception for all attendees and a series of networking events and expert panels discussing the state of the California hotel industry followed by the post-conference networking mixer.

It's Time for Hotel Marketers to Put AI to Work

Asking whether hoteliers should use generative AI tools like ChatGPT, Microsoft Copilot, or Google Gemini to help plan and execute content in 2024 is a bit like asking whether we should use a property management system to handle rates and inventory. You probably can get by without it, but it's a genuinely bad idea. Let me ask you this: Do you think the smartest hoteliers ignore helpful technology in their marketing and content development practices? What about the OTAs? Of course not. 

The Art of Delegation: Connecting Andy Warhol's (Human) Assistants to ChatGPT

Can ChatGPT Replace Human-Created Hotel Marketing Content? 

Short answer: Yes.

Long answer: Faced with the threat of human obsolescence in the creative sector, I believe the considerations I have previously expressed regarding the future of hospitality also apply to content creation. In an article titled "The Hotels of the Future: Anthropocentric, Technocentric, and Hybrid," I discussed the possibility that, in the near future, three types of hotels might coexist, differentiated not by stars or reputation but by the percentage of biological staff employed. This perspective offers an intriguing parallel with the content creation sector, where I believe two likely scenarios will emerge: on one hand, content produced entirely by humans could become a luxury ("Human-as-Luxury"), sought after for its authenticity and intrinsic value, similarly to the contemporary appreciation for traditional craftsmanship. On the other hand, the figure of the content "creator-as-director" emerges, who utilizes artificial intelligence models to execute content, thereby redesigning the human role from creator to project manager. This discussion is more easily understandable, I believe, by looking at the world of art (which is the purest and least vile form of content creation):

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BU School Of Hospitality Administration To Bestow Icon Award To Padma Lakshmi

Boston University School of Hospitality Administration (BU SHA) is proud to announce that the fourth annual ICON award will be presented to Padma Lakshmi, an Emmy-nominated producer, television host, food expert, and a New York Times best-selling author, as well as one of Time Magazine’s 100 Most Influential People (2023).

HSMAI Celebrates 67th Annual Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) honored travel marketing excellence at the Adrian Awards Celebration on Tuesday, February 13, at the New York Marriott Marquis in New York, NY with more than 500 industry and agency executives in attendance. This year, the 67th annual competition focused on WanderLOVE, highlighting the most creative and successful campaigns that spark a love for travel and ignite a desire for exploration, and celebrated the people behind the work.

Hunter Hotel Investment Conference Marks Its 35th Year by Honoring Bob Hunter

The Hunter Hotel Investment Conference (“HUNTER” or “Hunter Conference”) is pleased to present Bob Hunter, Founder of Hunter Hotel Advisors and Hunter Conference, with the 2024 Hunter Conference Award for Excellence and Inspiration. Each year, the award recognizes a hotelier who exemplifies exceptional leadership, citizenship, and innovation. From his start as a hotel broker to founding a nationally attended conference that hosts over 2,000 attendees, Bob Hunter has been a leader that has pioneered relationship-driven business and results.