Sales &amp; Marketing

July 19, 2022

Do you know just how much a single guest is worth?

Getting to know your Customer Lifetime Value.

Fort Lauderdale, Florida, United States

July 19, 2022

Marriott International Hosts the Exchange Customer Conference in New York City

Marriott International’s annual association and corporate customer conference, THE EXCHANGE, marked an optimistic milestone for the return of in-person meetings and events, one of the hardest hit segments during the COVID-19 pandemic. Held from July 13 -16, 2022, in the heart of New York City’s Times Square at the recently renovated New York Marriott Marquis, THE EXCHANGE brought together (approximately) 1,072 customers, hoteliers and industry leaders to engage and rally around new approaches to doing business; discuss topics of importance to today’s customers such as sustainability, diversity, equity, and inclusion, technology innovation, and the state of the industry; and reinforce the importance and value of in-person connections and coming together again.

Marriott

July 15, 2022

AHLA Welcomes Preferred Hotels & Resorts as New Member

The American Hotel & Lodging Association (AHLA) today announced it has welcomed Preferred Hotels & Resorts℠ as a new member. Preferred Hotels & Resorts is the world’s largest independent hotel brand, representing more than 650 distinctive hotels, resorts, residences, and unique hotel groups across 80 countries—including 190 properties in the United States.

AH&LA

July 14, 2022

North America Hotel Guest Satisfaction Declines as Travel Volume, Room Rates Rise, J.D. Power Finds

Hotel occupancy rates are on track to approach pre-pandemic levels this year[1] as travelers get back on the road and in the air to make up for two-plus years of deferred vacation plans. However, according to the J.D. Power 2022 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, the surge in demand and steadily climbing prices have not been met with a corresponding improvement in amenities or services. As a result, overall hotel guest satisfaction declines 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms.

J.D. Power

July 13, 2022

Nobody Asked Me, But… No. 268: Hotel History: Wentworth by the Sea

Hotel History: Wentworth By The Sea, New Castle, New Hampshire (161 rooms): The Wentworth by the Sea (formerly the Hotel Wentworth), built in 1874 by Daniel E. Chase and Charles E. Campbell, was the largest wooden structure on the New Hampshire coast. It was bought in 1879 by Frank Jones, wealthy owner of banks, breweries, insurance companies, racing stables, railroads and the world’s largest shoe-button company. Jones hired the talented Frank W. Hilton (no relation of Conrad) to manage and promote the Wentworth.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

New Castle, New Hampshire, United States

Why Hospitality Net Leads B2B in Hospitality

July 13, 2022

The Perfect Weekend in Palm Springs

As we at HVS consult on thousands of existing and proposed hotels and resorts across the country each year, we get to know markets very well over time. My husband and I have spent much time in the Coachella Valley over the years for both business and pleasure, including hosting our wedding there in 2014, and we’ve found some great spots. Friends and family visiting Palm Springs often turn to us for recommendations, and over time, I have perfected my go-to list that I’m sharing with you here. If you have a trip to Palm Springs planned soon, I invite you to print and start checking off the boxes!

By Rodney Clough, President - HVS Americas, Denver, HVS

Palm Springs, California, United States

Ad Be seen. Be trusted.

Learn what makes us the industry-leader in what we do.

Hospitality Net

Ad Guide

The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Mews

Supplier News

July 13, 2022

Hyatt Expands Collaboration with Knowland Focused on Increasing Group Business Market Share

Knowland, one of the world’s leading providers of data insight within the hospitality meetings and events industry, announced today that Hyatt has expanded its relationship with the company to deliver value across its portfolio. Knowland continues to partner with brands and management companies to expand its data set and enhance its intelligence-driven technology. Hyatt is the first global hotel brand to offer its managed and franchised hotels access to the Knowland database through a holistic portfolio-driven program.

The Knowland Group

June 22, 2022

Nobody Asked Me, But… No. 267: Hotel History: Famous Artist Edward Hopper and His Hotel Management Paintings

The American artist Edward Hopper was known for interest in hotels, motels, tourist homes, and the wide scope of hospitality services. From 1920 through 1925 he worked as a commercial illustrator for Hotel Management and Tavern Topics from the Great Depression through the Cold War. He augmented his knowledge of hospitality services as a frequent guest in several lodgings on the long-distance automobile trips he took with his wife, the artist Josephine Hopper. Beginning in the mid-1920s and through the early 1960s, Hopper explored hospitality services subjects in paintings, watercolors, drawings, and prints. Sometimes he titled these works as “hotel” or “motel,” but just as often he did not. More than half are composites of sites, with no small amount of invention and artistic license.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

June 21, 2022

Want to increase direct bookings? Share the knowledge

how to persuade consumers to book direct.

June 16, 2022

AHLA, AHLAF, ICHRIE Announce Partnership To Grow Workforce

The American Hotel & Lodging Association (AHLA), the AHLA Foundation, and the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) today announced a new strategic partnership, with the shared goal of growing the future workforce of the hotel and hospitality industry.

AH&LA

World Panel Digital Marketing in Hospitality

HN Original

Is Expedia’s new technology platform going to help or hurt hoteliers?

By Max Starkov

Expert Views (8)

June 14, 2022

Linchi Kwok, Professor and Department Chair, CAL Poly Pomona

Consumers like and demand travel companies to offer a one-stop shopping experience. Hence, it is not surprising to see OTAs, Airbnb, and even Google and Amazon strive to provide a “total travel experience.” Everyone in the market wants to become a mega tourism enterprise.

Fabian Bartnick, Founder, Infinito

It's a fantastic move by Expedia and Kudos to them for doing it. It will be a nightmare for hotels though as this provides great opportunities but also put hotels against the other OTA´s. We cannot forget that those actions are to drive more travellers to Expedia as well as make money for Expedia across all connection points and data points.

Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

After reading Kern and Murthy's description of Open World, I can't help thinking that this is just a rebrand of EPS. Not sure? Spot the difference: From EPS' website: "Expedia Partner Solutions unlocks the power of Expedia Group for thousands of partners around the world.

View all Answers

Case Study

June 8, 2022

How Texas-Based Valencia Hotel Group Maintains Consistent Excellence

Trent Freeman had a challenge. His hotels had topped the charts of guest satisfaction. "That's a very difficult place to sustain," he told us. In this case study, we're going to dive into how he got there, the challenges of maintaining consistent excellence, and how he overcame them through listening to guests through technology and motivating his team.

Shiji

Texas, United States

The next-gen metrics that move hotel P&L

June 8, 2022

Critically Acclaimed Restaurateur Charlie Palmer and Four Seasons Veteran Christopher Hunsberger Launch Appellation Hotel Brand

Celebrated American chef Charlie Palmer and hotel industry veteran Christopher Hunsberger announce the co-founded launch of Appellation, the first hotel brand born from the elegant merger of culinary and hospitality. Appellation, meaning "to give a name to a place," will cultivate community around food and the role it plays in bringing people together, while exuding 'approachable luxury' in accommodations and service. The brand's initial new-build hotels will debut in iconic leisure destinations in Idaho with Appellation Sun Valley (2023) and two distinct regions in California with Appellation Healdsburg (2023) and Appellation Pacific Grove (2024).

Appellation™

California, United States

Ad Guide

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Mews

June 7, 2022

Arm your sales team with meeting planner contacts

Today, we’re talking about… How you can build your own list of meeting planners. There are thousands of meeting planners in the U.S. Maybe hundreds in your local market. But how do you close the gap between knowing they exist. And knowing their names? Let us introduce you to Linkedin Sales Navigator. And no, it’s not the same as your Linkedin Account.

June 3, 2022

Nobody Asked Me, But… No. 266: Hotel History: The Palace Hotel, San Francisco, California

Hotel History: The Palace Hotel (1909), San Francisco, Ca (556 rooms): San Francisco and the Palace Hotel have shared a common heritage for more than 140 years. Inspired by a visionary developer, William Chapman Ralston, the Palace Hotel was known as the “Grande Dame of the West”, a hotel of timeless elegance and unprecedented opulence. It was designed by architect John P. Gaynor as the largest, costliest and most luxurious hotel in the world. To finance its $5 million cost, Ralston exhausted his Bank of California which collapsed in late August 1875. Soon thereafter, Ralston’s body was found floating in San Francisco Bay. Nevertheless, the Palace Hotel opened two months later on October, 1875. Nevada’s U.S. Senator William Sharon, one of Ralston’s partners, who was known as the “King of the Comstocks” ended up in control of the hotel when he paid off the Bank and Ralston’s debts with pennies on the dollar.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

San Francisco, California, United States

Supplier News

June 1, 2022

Hyatt Selects Tambourine For Digital Marketing Services

Hyatt has selected Tambourine, the Fort Lauderdale headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, to provide three marketing programs for Hyatt hotels and resorts in the Americas. The programs will include Paid Media, SEO, and Social Media marketing services.

Tambourine

May 26, 2022

Survey: Gas Prices, Inflation Impacting Summer Travel Decisions More Than COVID

More than two years into the pandemic, Americans report that gas prices and inflation will impact their summer travel decisions more than concerns about COVID-19, according to a new survey conducted by Morning Consult and commissioned by the American Hotel & Lodging Association.

AH&LA

May 24, 2022

How Much Are You Really Saving With Metasearch Advertising?

To answer that question, we’ve all got to agree on this one simple premise.

May 23, 2022

UNWTO Enjoys High-Level Meetings With America Region Leaders

Against the backdrop of the 67th meeting of the UNWTO Regional Commission for the Americas, held in Punta del Este, Uruguay, Secretary-General Pololikashvili enjoyed a productive meeting with the country’s President Luis Lacalle Pou. Joining them were Minister of Tourism Tabaré Viera, Minister of Foreign Relations, Francisco Bustillo, and high-level government authorities for the sector. The strong political presence reflected the commitment to tourism at the government level. The sector’s cross-cutting nature means tourism has been included in a wide range of government policies and initiatives, a position President Lacalle has further advanced since coming to office in March 2020.

UN Tourism